www.spacemanusa.com
Phone: (720) 328-1020
Email: [email protected]
Problem: Product won’t dispense
Problem: Product leaks excessively
into internal drip tray
Problem: Scored Cylinder walls
Problem: Product leaks excessively
from dispensing door spout
Probable Cause
1. Product is over-frozen in cylinder
2. Inadequate mix in hopper
3. Power switch is in the OFF position
4. Unit is unplugged
5. Tripped circuit breaker or blown fuse
6. Improper mixing of product
7. Machine has tripped safety reset
8. Beater assembly is rotating counter-clockwise
or is not rotating
Remedy
1. Lower viscosity setting as required (Page 16)
2. Ensure hopper is at least half full
3. Turn power switch to FREEZE
4. Verify machine is plugged into power source
5. Verify and reset circuit breaker and/or fuse
6. Follow manufacturer instructions for mixing
product; ensure correct mix ratios
7. Reset machine (Page 15)
8. Contact Spaceman USA Technical Support
Probable Cause
1. Improper or inadequate lubrication of drive
shaft gasket
2. Damaged, missing, or improperly installed
drive shaft gasket
Remedy
1. Use sufficient food-grade lubricant, and add
sufficient lubricant inside drive shaft gasket
during assembly (Page 11)
2. Replace drive shaft gasket every 1 to 3
months; replace torque assembly guide every
1 to 3 months
Probable Cause
1. Improper or inadequate lubrication of draw
valve and draw valve O-rings.
2. Cracked, broken, or worn draw valve O-rings
Remedy
1. Use sufficient food-grade lubricant when
assembling draw valve (Page 12)
2. Replace O-rings every 1 to 3 months
Probable Cause
1. Broken torque or beater assembly
2. Beater guide worn or missing
Remedy
1. Repair or replace torque or beater
assembly
2. Replace or install beater guide
Problem: Machine Shuts down
Automatically
Probable Cause
1. Cylinders are experiencing freeze-up (usually due
to viscosity being set too high for selected
product)
Remedy
1. Reset machine (Page 15), and lower viscosity as
required (Page 16)
Troubleshooting
18