Manual P/N 211.410K
Updated 11292018
24
Flame Pack Series 400 Operation and Service Manual
18.0: Returning Equipment for Repair
Shipping Address
Southern Cross
3175 Corners North Court
Peachtree Corner, GA 30071
Suggested Method
UPS or FedEx. Use next day or second day air
for quick delivery.
When returning a unit for repair, THE COST AND TIME INVOLVED CAN BE MINIMIZED if you will:
1. INCLUDE ALL COMPONENTS IN THE SHIPMENT, i.e., fill assembly probe, and any parts
changed out to repair the instrument yourself. SHIP IN THE ORIGINAL CARRYING CASE.
2. Install all packing material provided with Flame Pack.
3. ENCLOSE A NOTE IN THE FLAME PACK CASE EXPLAINING IN DETAIL the problems
encountered, what has been done in attempting to solve or troubleshoot these problems,
and any changes in operating characteristics noted in the past few weeks.
4. Include in the above note the name of the contact person along with the telephone
number, email address, and hours they can be normally be reached.
5. Include method of payment. If method of payment is a purchase order authorizing repairs
to the Flame Pack, you may include in the shipment, or mail purchase order to:
Southern Cross
3175 Corners North Court
Peachtree Corners, GA 30071
Phone: 1 (800) 241-5057
6. Indicate method of return shipment, if other than UPS Ground, and the address the Flame
Pack is to be shipped to after the repair is completed.
7. REMOVE BATTERIES AND OPEN FUEL VALVE TO EMPTY FUEL CYLINDER.
8. Secure carrying case.
