Manual P/N 211.410K
Updated 11292018
23
Flame Pack Series 400 Operation and Service Manual
17.0: Troubleshooting Guide
If Flame Pack fails to light (LED and alarm stay on)
1. Is fuel pressure a minimum of 200 psi?
2. Are batteries good?
3. Is valve completely open?
4. Can you hear fuel flowing? Put Flame Pack up to your ear. If no sound is heard, repeat
Step 1. Is the O-ring in the check valve blown out?
5. Is the probe assembly obstructed? Check filters for proper installation (see Section 9).
Check tube inside the intake cone. It must be completely open.
6. Is the probe assembly plugged in correctly? Remove and reinstall. Did it click into place?
Is the QC stem damaged? Check specifically the brass tip of the QC stem. Is it damaged or
pushed in?
7. Is the switch in the search range (center position)?
8. Depress and release the igniter.
9. Did the Flame Pack light (LED and alarm went off)? If not, wait 5 seconds and repeat Step
8. If the unit did not light, it needs to be repaired.
LED and alarm are off, but meter does not respond to test gas
1. Have new batteries been installed?
2. Are batteries properly installed? (See Section 7)
3. Are the wires or battery terminals shorted out or broken?
4. Are batteries hot or bulging?
5. If new batteries get hot, there is an internal short and the Flame Pack needs to be
returned to Southern Cross for repair.
If assistance is needed, call Southern Cross Customer Service Department at (770) 441-0403 or 1
(800) 241-5057.
WARNING: HOT OR BULGING BATTERIES MAY EXPLODE OR BE HOT ENOUGH TO BURN A
PERSON’S SKIN.
CAUTION: MOMENTARY CONTACT OF BATTERIES TO BATTERY TERMINALS WITH THE SWITCH
IN THE “ON” POSITION CAN CAUSE DAMAGE TO THE CIRCUIT BOARD.
