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Error/Warning Messages
65
Error/Warning Messages
There are two kinds of messages: error messages and
warning messages. This section lists these messages
together with their possible causes and remedies. Note
the messages and act accordingly.
Error Messages
If a problem occurs, the ALARM lamp lights in orange
and an error message stating the problem appears on the
monitor and in the printer window display.
In the error message introduced in the following tables,
“nn” indicates the number or symbol displayed in the
actual message.
Error message
Possible causes and remedies
On the video monitor
On the printer window display
(only for the UP-21MD)
SET RIBBON AND PAPER
SET RIBBON
SET PAPER
An ink ribbon and paper are not loaded.
t
Load the ink ribbon and paper. (See pages 17 and 18.)
SET PAPER
SET PAPER
• Paper has been exhausted.
t
Load the paper. (See page 18.) Also, replace the ink
ribbon.
• The paper tray is not installed.
t
Install the paper tray. (See page 19.)
SET RIBBON
SET RIBBON
The ink ribbon is not loaded.
t
Load the ink ribbon. (See page 17.)
RIBBON END
RIBBON END
• The ink ribbon has been exhausted.
t
Replace the old one with a new ink ribbon. (See
page 17.) (The ink ribbon cannot be reused.) In this
case, if the white paper is ejected. Discard this paper.
• The ink ribbon has torn.
t
Repair the torn ink ribbon. (See page 18.)
REMOVE PRINTS
REMOVE PRINTS
The maximum number of printouts has accumulated on the
paper tray.
t
Remove the printouts. Printing starts again.
REMOVE PAPER TRAY
REMOVE PAPER
TRAY
The paper jams around the paper tray.
t
Remove the paper tray and pull out any jammed paper.
(See page 68.)
PAPER MISMATCH
PAPER MISMATCH
The ink ribbon and paper are not compatible.
t
Use the ink ribbon and paper contained in the same
package. (See page 61.)
CLOSE DOOR
CLOSE DOOR
The front door is open.
t
Close the front door.
CHECK RIBBON nn
CHECK RIBBON nn
• The ink ribbon has torn.
t
Repair the torn ink ribbon. (See page 18.)
• An ink ribbon that can not be used with this printer has
been loaded.
t
Load the appropriate ink ribbon. (See page 61.)
CHECK PAPER:LOAD nn
CHECK PAPER nn
LOAD
Paper has jammed inside the printer.
t
Remove any jammed paper from the printer. (See
page 68.)
CHECK PAPER: EJECT nn
CHECK PAPER nn
EJECT
MECHA TROUBLE:HEAD nn
MECHA TROUBLE nn
HEAD
Some trouble occurs in the printer.
t
Turn off the printer once. Then turn on the printer again
and try to operate the printer.
If the error message appears again, contact your Sony
service facility or your Sony dealer to clear the error
status.
MECHA TROUBLE: PROCESS nn
MECHA TROUBLE nn
PROCESS
MECHA TROUBLE: SENSOR nn
MECHA TROUBLE nn
SENSOR