137
Troubleshooting
Power supply
Symptom
Cause
Solution
The camcorder does not
power on.
No battery pack is mounted and no
power is supplied to the DC IN
connector.
Mount a battery pack
or connect to AC
The battery pack is completely
exhausted.
Replace the battery pack with a fully charged one
.
The power supply cuts
while operating.
The battery pack becomes exhausted.
Replace the battery pack with a fully charged one
.
The battery pack becomes
exhausted very quickly.
The ambient temperature is very low.
This is due to the battery characteristics and is
not a defect.
The battery pack is inadequately
charged.
Recharge the battery pack
.
If the battery pack is soon exhausted even after
you charged it fully, it may comes to the end of
its life. Replace it with a new one.
Recording/playback
Symptom
Cause
Solution
Recording does not start
when you press the record
button.
The SxS memory card is write-
protected.
Release the write-protection, or replace the card
with a non-protected SxS memory card.
The SxS memory card is full.
Replace the card with one having sufficient
space.
The SxS memory card needs
restoration.
Restore the memory card
Audio recording is not
possible.
The AUDIO LEVEL (CH1/CH2/CH3/
CH4) dials are set to the minimum
level.
Adjust the audio recording levels with the
AUDIO LEVEL (CH1/CH2/CH3/CH4) dials
.
The recorded sound is
distorted.
The audio level is too high.
Adjust the audio recording levels with the
AUDIO LEVEL (CH1/CH2/CH3/CH4) dials
.
The recorded sound has a
high noise level.
The audio level is too low.
Adjust the audio recording levels with the
AUDIO LEVEL (CH1/CH2/CH3/CH4) dials
.
When an external microphone is selected, also
adjust the INPUT MIC Reference setting under
Audio Input in the Audio menu
.
Clips cannot be played
back.
The clip is being edited.
An error or warning may not be displayed
depending on the status of the camcorder. This is
not a malfunction.
The clip is being recorded on another
device.
Clips cannot be played back if you have modified
file names or folders, or if the clip is in use on a
computer. This is not a malfunction.