Sonnen sonnenBatterie Evo, Руководство по эксплуатации

Страница: 35 / 37

Operation manual
Page 35 of 37
8 Decommissioning
Deep-discharge of the battery modules.
Destruction of the battery modules!

Do not disconnect the storage system from the public
electricity grid for long periods of time.

Never continue to operate battery modules which have
been deep-discharged.

Follow the shutdown instruction in section 5.2.
9 Troubleshooting
Disturbance Possible reason Correction
No connection to the
web interface of the
storage system
(https://find
my.sonnen-
batterie.com) or to the
internet portal
(my.sonnen.de). No connection
between the storage
system and the server.

Ensure the ethernet line
between the storage system
and the router of the home
network is correctly
connected.

Ensure that the router of the
home network allows
connections on the following
ports:
- TCP ports: 443 (https);
18883 (MQTT- TLS)
- UDP ports: 123 (NTP); 1196
(VPN)
The storage system
stopped charging or
discharging. Software or hardware
related issue.

Restart the storage system by
following the shutdown and
start-up procedure in section
5.

If the issue persists, contact
the sonnen service
The status LED pulses
orange. The internet
connection to the
storage system has
been interrupted.

Check whether the home
network router is able to
establish an internet
connection.