©2020 Solwave ovens
Lancaster, Pennsylvania,17603
Page 15 of 15
Part No. 20037909
Original Instructions
Before Calling for Service
SYMPTOM
POSSIBLE CAUSE
Oven fan runs and light remains on after
cook cycle has completed
Fan cools oven components. It is normal for fan to run 60 seconds
Oven fan runs while oven is not cooking
Normal operation
Oven does not operate
Confirm oven is plugged in.
Check fuse or circuit breaker.
Confirm oven is plugged into dedicated circuit.
Confirm oven is on grounded and polarized circuit. Contact electrician to confirm.
If oven does not accept entries when
keypad is pressed
Make sure oven is on.
Open and close oven door. Press keypad again.
Oven malfunctions or shows
“F” with a number.
Oven control is equipped with a self-diagnostic system. Self-diagnostic system alerts you if there
is a error or problem. When electronic control signals a problem, follow steps listed below.
1. Record number shown.
2. Unplug oven, wait for 1 minute, and plug in oven.
• Disconnecting electrical supply may eliminate service code. If failure continues, call
for service.
Oven operates intermittently
Check air filters and discharge area for obstructions
Oven operates, but does not heat food
Place one cup cool water in oven. Heat for one minute. If water temperature does not rise, oven
is operating incorrectly and a servicer should be called.
“Clean Filter” displays
This is normal and will appear for 24 hours.
⚠
WARNING
To avoid electrical shock which can cause severe personal injury or death, do not remove outer case at any time.
Only an authorized servicer should remove outer case.
Record all inspections and repair for future reference.
CONTACT INFORMATION
Any questions or to locate an authorized service provider to perform warranty service.
1) Locate the model and serial number on the service plate.
Please contact support at your authorized dealer:
• WebstaurantStore.com:
Contact [email protected]. Please have your order number ready.
• The Restaurant Store:
If you purchased this unit from your local store, please contact your store directly.
• TheRestaurantStore.com:
Online purchases, call 717-392-7261. Please have your order number ready.
Warranty service must be performed by an authorized Solwave servicer. Solwave also recommends contacting an authorized
service provider for support after warranty has expired.
For full product documentation visit:
www.solwaveovens.com
