64 UM0005_ASW 8-20K-LT-G2_EN_V03_1121
15 Warranty
The factory warranty card is enclosed with the package, please
keep well the factory warranty card. Warranty terms and
conditions can be downloaded at http:// www.solplanet.net, if
required.
When the customer needs warranty service during the warranty
period, the customer must provide a copy of the invoice, factory
warranty card, and ensure the type label of the inverter is legible.
If these conditions are not met, AISWEI has the right to refuse to
provide with the relevant warranty service.
16 Contact
If you have any technical problems concerning our products,
please contact Aiswei service. We require the following
information in order to provide you with the necessary
assistance:
• Inverter device type
• Inverter serial number
• Type and number of connected PV modules
• Error code
• Mounting location
• Warranty card
