18 Boiler maintenance agreement
18 Boiler maintenance agree-
ment
In order to maximise the convenience in use and life-
time of your boiler, it is recommended that you take out
a maintenance contract. Under the maintenance con-
tract, we take care of your boiler – because just like
your car, your boiler should be serviced annually. The
maintenance packages only become payable after the
annual service.
For questions concerning the maintenance contract,
please contact the SOLARFOCUS
Service Hotline
Basic package
Runtime
The term of the Basic Package is unlimited. The Basic
Package can be purchased at any time for one-off ser-
vicing work on commissioning by SOLARFOCUS
plant customer service or by a certified specialist ser-
vice partner. The confirmed commissioning format is a
prerequisite.
Services performed
n
Annual boiler inspection and inspection according
to maintenance checklist. The travel costs and wor-
king time are included as part of the annual main-
tenance charge. Checking of control parameters
and if necessary a free software update will be per-
formed.
n
In addition, another free service application, if requi-
red, is included in the basic package.
n
The replacement work for spare parts and wearing
parts are included as part of the annual or one-off
service.
n
Spare parts and wearing parts are charged in line
with actual consumption.
Other
n
If cleaning is required or desired, it is charged sepa-
rately.
n
The servicing of boiler cascade systems is char-
ged separately.
The maintenance dates will be scheduled by hea-
dquarters. Unless cancelled by you, the basic
package is automatically extended by one year and bil-
led accordingly. We reserve the right to impose annual
price adjustments and this should be taken into
account. The prices quoted are without the statutory
value-added tax.
Runtime
The Power Package has a 5-year term. After this time,
it is converted to a Basic package.
The Power Package can only be obtained from the
SOLARFOCUS factory customer service at com-
missioning or
by a certified service partner up to 6 months after-
wards. The confirmed
commissioning form is a prerequisite.
Services performed
n
Annual boiler inspection and inspection according
to maintenance checklist. The travel costs and wor-
king time are included as part of the annual main-
tenance charge. Checking of control parameters
and if necessary a free software update will be per-
formed.
n
In addition, another free service application, if requi-
red, is included in the package.
n
The replacement work for spare parts and wearing
parts are included as part of the annual or one-off
service.
n
5 years full warranty on the seal of the water-car-
rying components in the boiler body. 10-year war-
ranty on the stainless steel filling chamber with the
thermi
nator
II.
n
5 years full warranty on electromechanical com-
ponents for the automatic fuel feed to the boiler (pel-
lets & wood chips), such as suction turbine,
gearmotors.
n
5 years full warranty on all electrical components
on the boiler, such as motors, sensors, control,
touch control unit or ignition.
n
2 years warranty on wear parts. Wearing parts are
charged from the 3rd year. Wear parts include
seals, refractory lining (clay bricks) in the com-
bustion and ash chamber, hoppers made from cast
chrome steel and stainless steel, fire-contacting
components of the heat exchanger and flying ash
cleaning unit as well as motor condensers.
Operation manual
pellettop
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