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Errors and Troubleshooting

SolarEdge Installation Guide for Three Phase Inverters

– EU – Version 1.5

Appendix A

Errors and

Troubleshooting

About This Appendix

The inverter LCD panel displays a message when an error occurs.

This appendix lists the error messages that may appear on the inverter’s

LCD panel, describes their meaning and describes how to troubleshoot each
one.

Each message may comprise up to two lines of 20 characters each. The
following shows the format of an error message on the inverter LCD panel:

E r r o r c o d e X X X

X X X X X X X X X X X X X X X X X X X X
X X X X X X X X X X X X X X X X X X X X

Each error message is displayed for 30 seconds. If the error no longer
exists, the inverter displays the Waking Up message.

Содержание Power Harvesting System

Страница 1: ...About This Guide SolarEdge Installation Guide for Three Phase Inverters EU Version 1 5 1...

Страница 2: ...olarEdge Power Harvesting System page 9 introduces the components of the SolarEdge power harvesting solution Chapter 2 Installing the Power Optimizers page 15 describes how to install the SolarEdge po...

Страница 3: ...de SolarEdge Recommended AC Wiring Application Note Important Notice Copyright SolarEdge Inc All rights reserved No part of this document may be reproduced stored in a retrieval system or transmitted...

Страница 4: ...lling the Power Optimizers 15 Applicable Notes and Warnings 15 Step 1 Mounting the Power Optimizers 17 Step 2 Connecting Each PV Module to a Power Optimizer 18 OP250 LV OP300 MV and OP400 MV 18 PB250...

Страница 5: ...LAN Connection 53 Creating an RS485 Bus Connection 56 Verifying the Connection 59 Troubleshooting Communication 60 Chapter 7 Inverter User Interface 61 Inverter LCD Panel and LEDs 61 Inverter LCD Pane...

Страница 6: ...ment WARNING Denotes a hazard It calls attention to a procedure that if not correctly performed or adhered to could result in injury or loss of life Do not proceed beyond a warning note until the indi...

Страница 7: ...cable and wall outlet have been grounded properly WARNING The cover must only be opened after shutting off the AC power disconnecting the DC cables and waiting five minutes WARNING Repairs or testing...

Страница 8: ...and power optimizer type Serial number of the inverter and the power optimizer in question The error indicated on the inverter screen or on the SolarEdge Monitoring Portal System configuration inform...

Страница 9: ...in order to maximize power harvesting by locally performing Maximum Power Point Tracking MPPT at the PV module level The power optimizers keep the string voltage fixed regardless of the length of the...

Страница 10: ...Three Phase Inverter The Three Phase Inverter efficiently converts DC power received from the PV modules into AC power that can be fed into the main circuit board of the site and from there to the gr...

Страница 11: ...the inverter to the wall mounting bracket User Guide Warranty Card CD containing literature manual application notes and data sheets and software SolarEdge Monitoring Portal The SolarEdge Monitoring P...

Страница 12: ...procedures can also be used for adding components to an existing SolarEdge site Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Page 15 Page 25 Page 37 Page 42 Page 50 Page 67 Installing the Inverter and Co...

Страница 13: ...osed fully Three Phase Inverter Storage Store the Three Phase Inverter in a dry place where ambient temperatures are always between 25 C and 60 C Equipment List Standard tools can be used during the i...

Страница 14: ...nverters EU Version 1 5 14 For installing the communication option you may also need the following For Ethernet RJ45 connectors CAT5 twisted pair Ethernet cable RJ45 crimping tool For RS485 Four or si...

Страница 15: ...ted or that has a free space of air around it for heat dissipation NOTE Mounting brackets are suited to either a flat surface or a pole and can be attached to any surface texture CAUTION If installing...

Страница 16: ...e inverter to shut down The usage of mechanically incompatible connectors is not covered by the SolarEdge warranty SolarEdge power optimizers and inverters use connectors from the following manufactur...

Страница 17: ...located near enough so that the power optimizer can connect to a single PV module for the OP250 LV OP300 MV OP400 MV PB250 AOB and PB350 AOB models or the power optimizer can connect to up to four PV...

Страница 18: ...ase Inverters EU Version 1 5 18 Step 2 Connecting Each PV Module to a Power Optimizer OP250 LV OP300 MV and OP400 MV These power optimizers connect to a single PV module via its two inputs a plus and...

Страница 19: ...1 5 19 PB250 AOB and PB350 AOB These power optimizers connect to a single PV module via its two inputs a plus and a minus Figure 4 PB250 AOB and PB350 AOB The following shows the required clearance a...

Страница 20: ...optimizer Figure 6 Clearance Side View PB250 TFI and PB350 TFI These power optimizers connect to up to four PV modules via its inputs These power optimizers have four pairs of inputs each pair compris...

Страница 21: ...er Some module manufacturers may use connector polarity that is different from that used by SolarEdge power optimizer inputs The input connectors are shown in the figures above The output connectors a...

Страница 22: ...In favorable conditions if there is a chance that so many PV modules will be in complete shade such that less than 16 will remain then add more PV modules IMPORTANT NOTE Be sure to record power optimi...

Страница 23: ...e site information as described in the Step 4 Reporting and Monitoring Installation Data section on page 42 Verifying Proper Power Optimizer Connection To verify proper power optimizer connection Make...

Страница 24: ...tion of one of the power optimizers Perform the following if the total string voltage is too high Verify that only power optimizers are connected in the string and that no PV module outputs are connec...

Страница 25: ...3 Installing the Inverter The Three Phase Inverter can be installed either before or after the PV modules and power optimizers have been installed Identifying the Inverter Refer to the sticker on the...

Страница 26: ...n This process involves attaching the inverter mounting bracket to a wall or pole and then mounting the Three Phase Inverter onto it Chassis Clearance The heat dissipation solution requires the follow...

Страница 27: ...wall Standard tools not provided can be used during its installation To mount the Three Phase Inverter 1 Attach the provided bracket to a wall or pole as follows Ensure that the U shaped part of the b...

Страница 28: ...ectors at the bottom of the inverter on the ground at any time as it may damage them If you need to rest the chassis on the ground lay it on its back front or side not on its bottom 4 Let the chassis...

Страница 29: ...ll description of the Configuration Tool is provided in the SolarEdge Configuration Tool Software Guide Refer to the following table to determine the correct fuse size to use at the connection point o...

Страница 30: ...ibes each connector the wire requirements and gauge of its associated cable All the Three Phase Inverter connectors are located at the bottom of the inverter as described below ON OFF Switch Turning t...

Страница 31: ...nitoring Portal They are installed through the three cable glands You may refer to Chapter 6 Setting Up Communication on page 50 for a description of how to set up these communication options to the S...

Страница 32: ...up 6 The inverter assembly is connected to the chassis cover by a green and yellow grounding cable WARNING The cover grounding cable may be removed after the cover is removed However the cover ground...

Страница 33: ...ng torque Tightening moment of terminal 0 5 0 6 Nm Gland torque 2 8 3 3 Nm 10 Verify that there are no whiskers in each terminal connector and that the unused ports of the terminals are sealed Connect...

Страница 34: ...e inverter must be configured to the proper country The inverter may be configured according to the site s requirements using the inverter s internal buttons or by using the SolarEdge Configuration To...

Страница 35: ...chassis grounding wire if it was removed Figure 16 Chassis Grounding Wire Conection 2 Shut the chassis cover and secure it by tightening the screws 3 For proper sealing first tighten the corner screw...

Страница 36: ...lectric code requires the use of a lower leakage RCD the discharge current may trip the RCD The following steps can be taken in order to avoid this problem 1 It is important to select an appropriate R...

Страница 37: ...llowing workflow describes how to activate the system commission the installation and verify the proper functioning of the system Step 1 Activating the System page 38 Step 2 Pairing Power Optimizers t...

Страница 38: ...and the inverter s then turn it ON A message similar to the following message appears on the inverter s LCD panel V a c v V D c v P a c w 2 3 0 7 1 4 1 0 0 P _ O K 0 S _ O K O F F 4 Verify that P_OK...

Страница 39: ...output power in Watts This is because the inverter is still off WARNING Verify that the ON OFF indicator on the LCD panel described above reads OFF Step 2 Pairing Power Optimizers to the Inverter Afte...

Страница 40: ...ppears only if the above steps were not followed If an error appears then follow the pairing steps again After commissioning succeeds the following message is displayed P a i r i n g P a i r i n g C o...

Страница 41: ...he inverter s LCD panel V a c v V d c v P a c w 2 3 0 7 7 1 9 3 1 5 9 3 P _ O K X X X S _ O K O N To verify proper operation 1 Verify that the inverter LED is steady green 2 Verify that the ON OFF ind...

Страница 42: ...rd This information is used in the SolarEdge Monitoring Portal to identify this inverter and is needed to open a new site in the monitoring portal Congratulations Your SolarEdge power harvesting syste...

Страница 43: ...window enables you to View the latest performance of specific components Find underperforming components such as panels by comparing their performance to that of other components of the same type Pin...

Страница 44: ...s during their installation as this information may be required later for troubleshooting iPhone Site Mapper SolarEdge provides an iPhone Site Mapper that helps you collect information about your inst...

Страница 45: ...r optimizers stickers stick them on the same piece of paper and then fax this paper to SolarEdge If you wish you can also supply the following information Logical Mapping Showing which power optimizer...

Страница 46: ...The inverter goes into Shutdown mode and displays the following message D C V O L T A G E N O T S A F E D O N O T D I S C O N N E C T V D C 7 2 0 This message is displayed until the DC is safe The de...

Страница 47: ...erters are installed To move one or more power optimizers from one inverter to another in the same site 1 Turn both inverters OFF as described above 2 Connect each power optimizer to the strings of th...

Страница 48: ...for Three Phase Inverters EU Version 1 5 48 Replacing the Fans The inverter has two fans one is accessible from the outside of the inverter called Fan 1 and the other is internal and requires a Solar...

Страница 49: ...using a Philips screw driver 2 Open the fan door 3 Disconnect the fan door connector as shown below Figure 19 Fan Door Connector 4 Pull out the fan unit 5 Replace the fan unit by pushing in a new fan...

Страница 50: ...ing and is needed only when using the monitoring portal Power optimizers send information to the SolarEdge Inverter via DC lines No added wires or configuration are required for this purpose The inver...

Страница 51: ...n the bus NOTE In addition there are three types of wireless communication options that are available and purchased separately They are ZigBee WiFi and GSM Refer to relevant documentation for details...

Страница 52: ...When connecting via RS232 make sure to use a shielded connector so as not to interfere with other devices in the vicinity Figure 21 RS232 Connector IMPORTANT SAFETY FEATURE The RS232 conector on the...

Страница 53: ...verter to a LAN SolarEdge Inverter Router Hub ZigBee RS485 RS232 Ethernet Single Inverter Connected Multiple Inverters Connected SolarEdge Inverter ZigBee RS485 RS232 Ethernet SolarEdge Inverter ZigBe...

Страница 54: ...rter glands come pre sealed from the factory Removing the sealing is needed to insert the cable CAUTION If a gland is opened and not used then make sure to reseal it Otherwise it may affect the invert...

Страница 55: ...he Ethernet hub or router You can connect more than one inverter to the same hub or to different hubs as required Each inverter sends its monitored data independently to the SolarEdge Monitoring serve...

Страница 56: ...r ZigBee RS485 RS232 Ethernet SolarEdge Inverter ZigBee RS485 RS232 Ethernet SolarEdge Inverter ZigBee RS485 RS232 Ethernet Router Hub Master Terminated Terminated Figure 25 Example of RS485 Bus Conne...

Страница 57: ...Two pins numbered 2 and 3 must be connected The two wires must both belong to the same twisted pair which is usually indicated by similarly colored wire In addition a grounding wire that is connected...

Страница 58: ...85 Termination Switch NOTE Only the two inverters at the ends of the chain should be terminated for best performance The other inverters in the chain should have the termination switch OFF 9 Choose a...

Страница 59: ...ect option to initiate automatic detection of the Slave inverters that are connected to this Master inverter This verifies that they are configured as Slaves The Master should report the correct numbe...

Страница 60: ...xample connect a laptop to the Ethernet modem and connect to the Internet Check whether a firewall or another device is blocking transmission Check the configuration of the inverter Troubleshooting Co...

Страница 61: ...e 28 Three Phase Inverter Front The LCD panel has three LED indicators as follows Power Production Green Indicates whether the inverter is producing power or not as follows On The inverter is producin...

Страница 62: ...e various stages and times of day that you may use the LCD panel and user buttons Normal operation The LCD panel allows the user to check that the inverter is working properly You may refer to the Nor...

Страница 63: ...LCD panel The backlight is displayed for 30 seconds This length of time is configurable as described on page 72 The following screens appear one after the other when you press the LCD light button Ini...

Страница 64: ...ed during the last two minutes This connection is not mandatory for power generation ON OFF Indicates the position of the inverter ON OFF Switch Main Inverter Status Window After you press the inverte...

Страница 65: ...w displays the telemetry of the last power optimizer to report its telemetry to the inverter as described below The display changes as each power optimizer sends its telemetry information Each power o...

Страница 66: ...I n d i c a t o r F A N 1 R e p l a c e F A N 2 O p e r a t i n g Each fan can have one of the following statuses Operating Replace Not Working When a fan has the status Replace the display blinks con...

Страница 67: ...ower during this time they are in Safety mode if the ON OFF switch is OFF but at least one string must be connected to the inverter in order to enable its operation NOTE This process can also be perfo...

Страница 68: ...e 29 LCD Panel Menu Buttons Esc Goes to the beginning of the currently entered parameter or to the previous menu Up 1 Goes up one option in a menu Down 2 Goes down one option in a menu Enter 3 Confirm...

Страница 69: ...2 and Enter 3 buttons shown above to type in the following default password 12312312 Inverter passwords are eight digits long each digit being between 1 and 3 The following message is displayed 1 C o...

Страница 70: ...o r y R e s e t Country 1 U S A 2 G e r m a n y 3 S p a i n 4 F r a n c e 5 I s r a e l 6 U n i t e d K i n g d o m 7 G r e e c e 8 I t a l y 9 A u s t r a l i a Language 1 E n g l i s h 2 G e r m a n...

Страница 71: ...in order to ensure that it functions properly with that country s grids NOTE If an inverter is not configured to any country then it does not turn ON If no country is configured its value is NONE A li...

Страница 72: ...as follows I D 0 0 0 0 0 0 0 F D S P 1 V e r 1 8 8 D S P 2 V e r 0 8 1 C P U V e r 1 4 7 2 7 ID Displays the inverter ID which should be the same as on the inverter You may refer to the Identifying th...

Страница 73: ...n options installed in the inverter based on the ordering options selected If a communication option is not installed in the inverter the relevant number does not appear in the menu 6 Select the 6 Cou...

Страница 74: ...des a standard Windows GUI This tool can be accessed by connecting a computer or laptop to the inverter through the RS232 connector This tool provides several additional options than are not accessibl...

Страница 75: ...appear on the inverter s LCD panel describes their meaning and describes how to troubleshoot each one Each message may comprise up to two lines of 20 characters each The following shows the format of...

Страница 76: ...und fault has measured substantially high ground currents Ground faults may occur due to insufficient insulation to the ground DO NOT TOUCH UN INSULATED WIRES EXTREME CARE MUST BE TAKEN WHEN TROUBLESH...

Страница 77: ...ge source or irregular load exists near the site Verify that the output wire size matches the distance between the inverter and the location of the grid connection Use a larger gauge wire for the AC o...

Страница 78: ...n is checked every time before the inverter starts operation If the problem persists Check the PV installation for isolation problems and ground leakage Only a certified PV installer must fix the faul...

Страница 79: ...dge Installation Tool User Guide for more detail 33 AC Voltage Too High Grid voltage is above the limit permitted in this country Handle this in the same manner as error 31 34 AC Freq Too High Grid fr...

Страница 80: ...Grid voltage is below the limit permitted This error is checked only in the USA Handle this in the same manner as error 32 43 Internal HW Error Internal hardware error If the problem persists contact...

Страница 81: ...0 12500 VA Maximum AC Power Output 7000 8000 9000 10000 12500 VA AC Output Voltage Line to Line Line to Neutral Nominal 380 220 400 230 Vac AC Output Voltage Range 184 265 Vac AC Frequency 50 60 5 Hz...

Страница 82: ...cy 97 7 97 6 97 6 97 5 97 4 Nighttime Power Consumption 2 5 W Standards Compliance Safety IEC 62103 EN50178 Draft IEC 62109 UL1741 Grid Connection Standards VDE 0126 1 1 AS 4777 RD 1663 DK 5940 IEEE15...

Страница 83: ...Output Voltage 5 60 Vdc Total Maximum String Voltage Controlled by Inverter US and EU 1 ph 550 Vdc Total Maximum String Voltage Controlled by Inverter EU 3 ph 950 Vdc Output During Standby Power Opti...

Страница 84: ...nd PB350 AOB Input Rated Input DC Power 250 W Absolute Maximum Input Voltage 60 Vdc MPPT Operating Range 5 60 Vdc Maximum Input Current 10 Adc Reverse Polarity Protection Yes Maximum Efficiency 98 6 E...

Страница 85: ...esistant WEEE RoHS Yes Installation Specifications Dimensions W x L x H 149 5 x 142 x 27 2 5 9 x 5 6 x 1 1 mm in Weight 800 1 8 g lb Maximum Installation Height 2000m Operating Temperature Range 40 65...

Страница 86: ...s Disconnected or Off Safety Output Voltage per power optimizer 1 Vdc PV System Design String Limitations EU 1ph System 8 25 Power Optimizers String Limitations EU 3ph System 16 50 Power Optimizers Pa...

Страница 87: ...es not provide the screws nuts or washers because the required sizes and lengths vary for different racks CAUTION Before installing directly on the module or module frame first consult the module manu...

Страница 88: ...tion Guide for Three Phase Inverters EU Version 1 5 88 OP250 LV OP300 MV OP400 MV Power Optimizers The following figure shows the mechanical specifications for the OP250 LV OP300 MV OP400 MV power opt...

Страница 89: ...e for Three Phase Inverters EU Version 1 5 89 PB250 AOB and PB350 AOB Power Optimizers The following figure shows the mechanical specifications for the PB250 AOB and PB350 AOB power optimizers Figure...

Страница 90: ...de for Three Phase Inverters EU Version 1 5 90 PB250 TFI and PB350 TFI Power Optimizer The following figure shows the mechanical specifications for the PB250 TFI and PB350 TFI power optimizers Figure...

Страница 91: ...Power Optimizer Mechanical Specifications SolarEdge Installation Guide for Three Phase Inverters EU Version 1 5 91...

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