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Limited Warranty Statement:
SMC Networks, Inc. (“SMC”) warrants its products to be free from defects in
workmanship and materials, under normal use and service, for the applicable
warranty term. All SMC products carry a standard 90-day limited warranty
from the date of purchase from SMC or its Authorized Reseller. SMC may, at
its own discretion, repair or replace any product not operating as warranted
with a similar or functionally equivalent product, during the applicable war-
ranty term. SMC will endeavor to repair or replace any product returned
under warranty within 30 days of receipt of the product. The standard limit-
ed warranty can be upgraded to a Limited Lifetime* warranty by registering
new products within 30 days of purchase from SMC or its Authorized
Reseller. Registration can be accomplished via the enclosed product regis-
tration card or online via the SMC Web site. Failure to register will not affect
the standard limited warranty. The Limited Lifetime warranty covers a prod-
uct during the Life of that Product, which is defined as the period of time
during which the product is an “Active” SMC product. A product is consid-
ered to be “Active” while it is listed on the current SMC price list. As new
technologies emerge, older technologies become obsolete and SMC will, at
its discretion, replace an older product in its product line with one that
incorporates these newer technologies. At that point, the obsolete product is
discontinued and is no longer an “Active” SMC product.A list of discontin-
ued products with their respective dates of discontinuance can be found at:
http://www.smc.com/index.cfm?action=customer_service_warranty .
All products that are replaced become the property of SMC. Replacement
products may be either new or reconditioned. Any replaced or repaired prod-
uct carries either a 30-day limited warranty or the remainder of the initial
warranty, whichever is longer. SMC is not responsible for any custom soft-
ware or firmware, configuration information, or memory data of Customer
contained in, stored on, or integrated with any products returned to SMC
pursuant to any warranty. Products returned to SMC should have any cus-
tomer installed accessory or add-on components, such as expansion mod-
ules, removed prior to returning the product for replacement. SMC is not
responsible for these items if they are returned with the product.
Customers must contact SMC for a Return Material Authorization number
prior to returning any product to SMC. Proof of purchase may be required.
Any product returned to SMC without a valid Return Material Authorization
(RMA) number clearly marked on the outside of the package will be returned
to customer at customer’s expense. For warranty claims within North
America, please call our toll-free customer support number at (800) 762-
4968. For further information about warranty claims outside North America,
please visit www.smc.com and choose the link to your region.
Customers are responsible for all shipping charges from their facility to SMC.
SMC is responsible for return shipping charges from SMC to customer.