Chapter 6
Troubleshooting
27
Tips for resolving issues with general behavior
Adjusting the projected image
If your projector isn’t installed in a fixed location, you can correct many image problems by shifting your
projector so the projected image fits squarely on the interactive surface. Ideally, each side of the image
should extend almost to the edge of the interactive surface.
IMPORTANT
Ensure the projected image does not extend beyond the interactive surface and onto the area that
contains the optical touch-system sensors.
For more information about your projector, refer to the instructions included with your projector.
Resetting your interactive whiteboard
You can reset your interactive whiteboard by disconnecting and reconnecting the USB cable. This turns the
power off and back on, restarting all the interactive whiteboard’s components.
Preventing USB cable issues
To troubleshoot some common cable routing issues, ensure the USB cable is connected directly from your
interactive whiteboard to your computer and is not routed through other devices, such as a USB HUB or
extender. Also ensure that the USB cable is not longer than 16' 5" (5 m). The basic system consists of the
SMART Board M700 or M700V series interactive whiteboard, USB cable, computer hardware, computer
operating system, and SMART Product Drivers. You can try isolating and replacing each component to
identify the cause of the connectivity issue.
