Smart Technologies SBID-MX265, Руководство по установке и обслуживанию, Страница: 82 / 110

CHAPTER 7
TROUBLESHOOTING
70 smarttech.com/kb/171257
Resolving issues with Windows computers
Issue Solutions
The display’s name doesn’t appear
in the list of available devices.
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Make sure your computer is on the same network as the display.
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If your display is using a wired network connection, try connecting it to a wireless
network.
NOTE
Wired and wireless networks don’t often share the same network subnet.
Connecting the display to a wireless network might help the connection
between the display and a mobile device or computer that’s connected
wirelessly.
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On your computer, turn Wi-Fi off and then back on, or disconnect and then
reconnect the Ethernet cable.
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For a computer using Windows 10, make sure Airplane mode is turned off.
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Restart your computer.
NOTE
Restarting your computer can clear network address information that your
computer had cached. Restarting the computer can also reinitialize audio and
video encoders that might have stopped working properly.
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Restart your display.
See Turning the display off and back on on page 53.
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If you’ve restarted your display and still don’t see the display’s name in the list of
devices, wait several minutes and try to connect to the display again.
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Make sure the operating system on your computer is up to date.
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If you’ve restarted your display and still don’t see the display’s name in the list of
devices, wait several minutes and then try to connect to the display again.
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A Mac computer, Apple mobile device or Android mobile device is sharing
content with the display. Disconnect the computer or mobile device.
The display’s name appears in the
list of available devices but you can’t
connect to it. Open the Screen Share app.
a. On the display, open the launcher.
b. Tap Screen Share .
The video is choppy or the audio
and video are not in sync.
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If the network is slow or congested, Screen Share is affected. Contact the
network administrator.
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The Wi-Fi signal could be weak. Contact your administrator.
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Your device could be connected to a different access point than your display,
which can increase latency. Turn Airplane mode on and then off on your
computer to try to connecting to a closer access point.
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Reduce your computer’s resolution to 1920 × 1080 or lower.
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If you’ve restarted your display and still don’t see the display’s name in the list of
devices, wait several minutes and then try to connect to the display again.
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Make sure the operating system on your computer is up to date.
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If you’re using AirParrot software, make sure AirParrot is up to date.
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If you’re using Chrome browser, make sure the browser is version 52 or later
and is up to date.
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If you’re using Miracast, move the computer closer to the display or to the side of
the display where the iQ appliance is installed.