Smart Technologies SBID-MX265, Руководство по установке и обслуживанию, Страница: 78 / 110

CHAPTER 7
TROUBLESHOOTING
66 smarttech.com/kb/171257
Resolving issues with Android mobile devices
Issue Solutions
The display’s name doesn’t appear
in the list of available devices.
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Make sure your mobile device is connected to the same network as the display.
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Not all Android devices can initiate Screen Share from the notification drawer.
Download the Google Home app from Google Play™ to use Screen Share.
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If your display is using a wired network connection, try connecting it to a wireless
network.
NOTE
Wired and wireless networks don’t often share the same network subnet.
Connecting the display to a wireless network might help the connection
between the display and a mobile device or computer that’s connected
wirelessly.
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On your mobile device, turn Airplane mode on and then off again.
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Restart your Android mobile device.
NOTE
Restarting your Android device can clear network address information that
your device had cached. Restarting the device can also reinitialize audio and
video encoders that might have stopped working properly.
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Restart the display.
See Turning the display off and back on on page 53.
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If you’ve restarted your display and still don’t see the display’s name in the list of
devices, wait several minutes and then try to connect to the display again.
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Ensure you have the latest operating software on your Android device. Make
sure no system updates are pending for your Android device. See the device’s
user guide for more information.
The display’s name appears in the
list of available devices but you can’t
connect to it.
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Open the Screen Share app.
a. On the display, open the launcher.
b. Tap
Screen Share .
The video is choppy or the audio
and video are not in sync.
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If the network is slow or congested, Screen Share is affected. Contact the
network administrator.
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Your mobile device could be connected to a different access point than your
display, which can increase latency. Turn Airplane mode on and then off on your
mobile device to try to connect to a closer access point.
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Your mobile device may not be optimized for sharing its screen and is limited to
lower quality performance. Try connecting with a different mobile device.
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Ensure you have the latest operating software on your Android device. Make
sure no system updates are pending for your Android device. See the device’s
user guide for more information.
The video has no audio.
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Make sure the volume on your Android device is turned up and the display is not
muted.
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Turn up the volume on the display.
See Front control panel on page 5.
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Restart your mobile device.
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Make sure you have the latest operating software on your Android mobile
device.