CHAPTER 7
TROUBLESHOOTING
69
Issue
Solutions
The display’s name appears in the
list of available devices but you’re
unable to connect to it.
Open the Screen Share app.
a. On the display, open the launcher.
b. Tap
Screen Share
.
The video is choppy or the audio
and video are not in sync.
l
If the network is slow or congested, Screen Share is affected. Contact the
network administrator.
l
Not all devices are designed for video encoding for Screen Sharing, so video
streaming might not behave as expected.
l
Screen Share has not been optimized for performance with Chromebooks. For
best results, limit usage to static content.
l
The display and the computer might be connected to different wireless access
points, which can increase latency. On the computer, disconnect and then
reconnect the Ethernet cable or turn Wi-Fi off and then back on to try to connect
to a closer access point.
Parts of the image do not display
correctly when sharing streaming
video to the display.
If sharing content from a Chrome browser tab, share the entire desktop. See the
SMART Board MX series interactive displays user’s guide
(
).
The issues persist even after you’ve
restarted your computer or mobile
device and ensured they are on the
same network as the display.
Contact your system administrator. The network may need to be
configured to allow Screen Share and other iQ features.
The system administrator should also make sure that device-to-device
communication is not intentionally blocked.
See