Smart Technologies SBID-MX265, Руководство по установке и обслуживанию, Страница: 79 / 110

CHAPTER 7
TROUBLESHOOTING
67 smarttech.com/kb/171257
Issue Solutions
The issues persist even after you’ve
restarted your Android mobile
device and ensured it is on the
same network as the display. Contact your system administrator. The network may need to be
configured to allow Screen Share and other iQ features.
The system administrator should also make sure that device-to-device
communication is not intentionally blocked.
See Configuring the iQ appliance’s network connection on page 33.
Resolving issues with Apple devices
Issue Solutions
The display’s name doesn’t appear
in the list of available devices.
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Make sure your mobile device or computer is on the same network as the
display.
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If your display is using a wired network connection, try connecting it to a wireless
network.
NOTE
Wired and wireless networks don’t often share the same network subnet.
Connecting the display to a wireless network might help the connection
between the display and a mobile device or computer that’s connected
wirelessly.
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On your mobile device, turn Airplane mode on and then off on your mobile
device.
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Restart your mobile device.
NOTE
Restarting your mobile device can clear network address information that
your mobile device had cached. Restarting the mobile device can also
reinitialize audio and video encoders that might have stopped working
properly.
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On your computer, turn Wi-Fi off and then back on, or disconnect and then
reconnect the Ethernet cable.
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Restart your computer.
NOTE
Restarting your computer can clear network address information that your
computer had cached. Restarting the computer can also reinitialize audio and
video encoders that might have stopped working properly.
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Restart your display.
See Turning the display off and back on on page 53.
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If you’ve restarted your display and still don’t see the display’s name in the list of
devices, wait several minutes and then try to connect to the display again.
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Make sure your computer or device has the latest operating system software.
The display’s name appears in the
list of available devices but you can’t
connect to it. Open the Screen Share app.
a. On the display, open the launcher.
b. Tap Screen Share .