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Our warranty statement
CONDITIONS OF GUARANTEE
Sirocco (hereinafter referred to as the company) will, at its option, repair or replace free of charge any
product or part thereof which is shown to the satisfaction of the company to be defective due to faulty
materials or workmanship within 12 months from the date of purchase, subject to the conditions set out
below:
1.
Gas fire installation and commissioning must be carried out by a GAS SAFE registered engineer that
has a valid and relevant qualification to work on such appliances in accordance with the installation
instructions supplied with the product.
2.
The warranty registration form must be correctly completed and returned to Sirocco within 28 days
from date of purchase
3.
A valid and correctly completed installers Commissioning Declaration form (as supplied in the
warranty registration form) relating to the installation of the product must be presented to the
company in respect of any claim under this guarantee.
4.
A CP1 form must be completed on commissioning the appliance and registered with GAS SAFE
5.
The product must only be operated in accordance with the user instruction book.
6.
The installation must be in accordance with the installation instructions and comply with all current
legislation and building regulations.
7.
The guarantee commences from date of purchase. A proof of purchase is required as part of the
validation to receive a warranty service. A sales receipt showing the original date of purchase is
considered proof of purchase no other documentation will not be accepted.
8.
The guarantee shall not cover any fault or defect caused by faulty installation, including failure to
observe the installation instructions supplied with the product. Accordingly the company will charge
a fee to cover the cost to the company of travel and/or time spent to rectify a product which is
incorrectly or improperly installed and for any parts that may have been so damaged due to
this. The company will advise the amount of such fee and take your credit or debit card details
prior to our engineer’s visit. The fee will be charged to your credit or debit card if the defect is
other than a manufacturing fault.
9.
The guarantee is non-transferable and is made to the first retail purchaser provided that the sale is
made through an approved company stockist.
10.
Any installation labour transportation or other related costs/expenses arising from defective
parts/rapier replacement or otherwise of same will not be covered by this guarantee nor shall the
company assume responsibility for same. Furthermore the company shall not be responsible for any
indirect or consequential damages except as provided by law.
11.
The appliance must be kept free from dust, dirt and debris by the user, in accordance with the
cleaning instruction
12.
All other guarantees expressed or implied with respect to the product, its components, and
accessories or any obligations/liabilities on the part of the company are hereby expressly excluded
so far as permitted by law.
13.
The company neither assumes nor authorises any third party to assume on its behalf any other
liabilities with respect to the sale of the appliance.
14.
The guarantee does not apply to other non-Sirocco products such as prefabricated flue boxes and
flues.
15.
The company will not be responsible for: (a) Inadequate or inappropriate flueing, chimneys etc.; (b)
down drafts or spillage caused by environmental conditions such as nearby trees, buildings,
rooftops, hills or mountains; (c) inadequate ventilation or negative air pressure caused by
mechanical systems such as extraction fans, cooker extraction hoods, clothes driers etc.
Содержание Eco4 E4 HE Plus
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