Sirocco Eco3, Инструкция по установке и эксплуатации

Страница: 31 / 38

31
SECTION 19: WARRANTY
IMPORTANT INFORMATION ABOUT WARRANTY
SERVICE FOR THE END USER
WARRANTY REGISTRATION IS REQUIRED WITHIN 28 DAYS FROM DATE OF PURCHASE
It is in your interest to register your appliance with Sirocco as soon as possible
BEFORE CONTACTING SIROCCO FOR SERVICE PLEASE READ THE FOLLOWING;
Sirocco is committed to customer care and service. To ensure we provide the best service we can we have a policy to
charge for all none warranty home visits so that all customers with a genuine manufactures fault can be dealt with
swiftly, if your appliance has recently been installed and you are experiencing any of the following;

Fumes are spilling from the flue/fire

The pilot light cuts out after a few minutes

The fire controls are getting too hot

Excessive sooting is forming on the fuel bed

Poor flame picture

Remote controls are not working
These symptoms tend to be chimney/flue or installations related and as such mostly are not covered by your
warranty and are mostly dealt with in the installation instructions,
DO NOT USE YOUR APPLIANCE and in the first
instance contact your installer to investigate these further, to establish their cause before contacting Sirocco.
CONTACTING SIROCCO FOR WARRANTY SERVICE OR TO PURCHASE SPARE PARTS
In the event of a service or parts claim please note that some parts such as ceramics, batteries, trims and fronts etc
are categorized as “user serviceable parts’ and are not carried out by a service visit.
Please ensure you have the following information at hand when you contact Sirocco;

The full serial number which is located on the data badge of the appliance

Your receipt of purchase showing the date and where purchased from

Your installers details
You can contact Sirocco`s representative in the UK by phone to obtain advice and a warranty service form on;
0843 289 4268
or you can complete a form on line at
www.siroccofires.com
follow the link at the top right hand side on
the home page.
SIROCCO Sp. Zo.o Nad Lasem 8, Zelecow, 96-321 Zabia Wola, Poland. Tel 0048 22 425 8681, Fax 0048 46 857 8559.
Further information, contact details and email facilities are available through our website; www.siroccofires.com