Siqura XCU Series, Руководство пользователя

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13 Troubleshooting
If you experience problems with your unit the following sections may help you to identify and resolve
underlying causes.
In This Chapter
Date and time issues .......................................................... 61
FTP issues ......................................................................... 61
Logon issues ..................................................................... 61
Network issues .................................................................. 61
Upgrade issues .................................................................. 62
Video issues ...................................................................... 63
Heater issues .................................................................... 63
Webpage issues ................................................................. 63
13.1 Date and time issues
No time server active!
Cause: Obtain Time server from DHCP
is enabled, but on the Network page
DHCP
is disabled.
Solution:
Open the Network page and enable
DHCP
or set the
Time server address
manually on the
Date & Time page.
Cause:
The Time server address is set manually but the address cannot be reached.
Solution:
Verify the
Time server address
. If the address is specified as a name, a DNS server must
be available. Open the Network page and check the
Preferred DNS
and
Alternate DNS
addresses.
13.2 FTP issues
Unable to upload to FTP server
Cause:
The FTP server does not hold a user account associated with your encoder.
Solution:
Request a user account from the FTP server.
13.3 Logon issues
Unable to log on
Cause:
Incorrect user name or password. User name and password are case sensitive.
Solution:
Supply correct user name and password.
Cause:
Unknown user.
Solution:
Request Administrator to create a user account.
13.4 Network issues
No network connection between the unit and the browsing PC