Setting the Human Attendant Parameters
lleg_sa.c06
G281-0507-00, April 15, 1998
Hicom Office PhoneMail, Version 1, Installation and System Administration Guide
6-11
Setting Up Your System
A fax overflow mailbox is a temporary container used to store incoming fax documents that can-
not immediately be processed by the fax machine (for instance, because it is busy). Office Pho-
neMail will automatically route such documents from the fax overflow mailbox to the fax ma-
chine as soon as it becomes available.
When you assign an extension to be a fax extension, the corresponding mailbox becomes a fax
overflow mailbox and is enabled automatically.
As system administrator, note that you may change the number of times Office PhoneMail will
attempt to route a fax overflow document to the fax machine, and also the interval between such
retry attempts. For information on changing your system default settings for fax overflow retry
attempts and retry intervals, refer to Chapter 8, “Changing System Settings.”
6.9
Setting the Human Attendant Parameters
Your callers can reach your human attendant in one of three ways:
●
They can call into your system and be answered by the human attendant.
●
They can press 0 or 9 (depending on your country code) from inside a mailbox, or upon
reaching the Auto Attendant.
●
They can “time out” at the Auto Attendant by not pressing any DTMF keys.
There are three distinct “attendant parameters” in Office PhoneMail. The settings of these pa-
rameters determine how Office PhoneMail will route callers who either request human atten-
dant assistance, or who “time out” at the Auto Attendant.
Note that the fax overflow mailbox, like all other mailboxes capable of storing faxes
on your Office PhoneMail system, does not provide limitless storage capacity. How
much information may be stored (in terms of approximate number of pages) de-
pends entirely on the density of the material being faxed — clearly, dense text or
complicated graphics will require more memory and take up more storage space
than simple text or nearly blank pages.
As a general rule, assume that mailboxes will hold approximately 10 pages of faxed
information if a typical page consumes about 50 kilobytes.
