Customer service
en
49
4
Customer service
Customer
service
Our after-sales service is there for you if your appliance
needs to be repaired. We will always find an
appropriate solution, also in order to avoid after-sales
personnel having to make unnecessary visits.
E number and FD number
Please quote the E-number (product number) and the
FD number (production number) of your appliance
when contacting our after-sales service.
The rating plate bearing these numbers can be found:
■
On the appliance certificate.
■
On the underside of the hob.
The E number can also be found on the hob's glass
ceramic surface. You can check the after-sales service
index (KI) and FD number by going to the basic
settings.Refer to the section entitled
~
"Basic settings"
to find out how to do this.
Please note that a visit from an after-sales service
engineer is not free of charge in the event that the
appliance has been misused, even during the warranty
period.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You
can therefore be sure that the repair is carried out by
trained service technicians who carry original spare
parts for your appliances.
GB
0344 892 8999
Calls charged at local or mobile rate.
IE
01450 2655
0.03 € per minute at peak. Off peak 0.0088 €
per minute.
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