Trouble shooting
en
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Trouble shooting
Trouble s
hooting
Usually, faults are small matters that are easy to
eliminate. Please read the information in the table
before calling the after-sales service.
:
Warning – Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be
carried out and damaged power cables replaced by
one of our trained after-sales technicians. If the
appliance is defective, unplug the appliance from the
mains or switch off the circuit breaker in the fuse box.
Contact the after-sales service.
Fault/display
Possible cause
Solution
The appliance does not work The plug is not plugged into the mains
Connect the appliance to the electricity supply
Power cut
Check whether other kitchen appliances are working
The circuit breaker is faulty
Check in the fuse box to make sure that the fuse for the appliance
is OK
The symbol lighting is not
working.
The control unit is faulty.
Call our after-sales service.
The ventilation system is not
working.
The metal grease filter has not been inserted cor-
rectly.
Insert the metal grease filter correctly.
~
"Cleaning" on page 41
The filter detection sensor is not working.
Call the after-sales service.
”‚‹
The metal grease filter is saturated.
Clean the metal grease filter.
~
"Cleaning" on page 41
”‚‚
The activated charcoal filter is saturated.
Replace the activated charcoal filter.
~
"Cleaning" on page 41
Nothing on the display
The power supply has been disconnected.
Use other electrical appliances to check whether a short circuit
has occurred in the power supply.
The appliance has not been connected as shown
in the circuit diagram.
Check that the appliance has been connected as shown in the cir-
cuit diagram.
Electronics fault.
If the fault cannot be rectified, inform the technical after-sales ser-
vice.
The indicators/symbols are
flashing
The control panel is wet or an object is covering it. Dry the control panel or remove the object.
”ƒ
The electronics have overheated and switched off
the affected hotplate.
Wait until the electronics have cooled down sufficiently. Then
touch any symbol on the hob.
”…
The electronics have overheated and all the hot-
plates have been switched off.
Ӡ
+ heat setting and signal
tone
There is a hot pan near the control panel. There is
a risk that the electronics will overheat.
Remove the pan. The fault code will go out shortly afterwards. You
can resume cooking.
Ӡ
and signal tone
There is a hot pan near the control panel. To pro-
tect the electronics, the hotplate has been
switched off.
Remove the pan. Wait a few seconds. Touch any touch control.
When the fault code on the display goes out, you can resume
cooking.
”‚
/
”‡
The hotplate has overheated and has been
switched off to protect the work surface.
Wait until the electronics have cooled down sufficiently before
switching the hotplate on again.
”‹
The transfer settings function cannot be activated Touch any touch control to check the fault code. You can cook as
usual without using the transfer settings function. Contact the
technical after-sales service.
”Š
The FlexPlus cooking zone cannot be activated
Touch any touch control to check the fault code. You can use the
remaining hotplates to cook as usual. Contact the technical after-
sales service.
”‰
The hotplate has been operating continuously for
an extended period.
The automatic safety switch-off function has been activated. See
the section entitled
“‰ƒ‹ƒ
The temperature sensor has overheated and the
hotplate has been switched off.
Wait until the temperature sensor has cooled down sufficiently
before activating the function again.
“‰ƒ‹„
The temperature sensor has overheated and all
the hotplates have been switched off.
If you are not using the temperature sensor, remove it from the
cookware and keep it away from the other hotplates and sources
of heat. Switch the hotplates back on.
“‰ƒ‹…
The battery in the temperature sensor is flat.
Replace the 3 V CR2032 battery. See the section entitled
~
"Changing the battery"
“‰ƒ‹†
The temperature sensor is disconnected.
Switch the function off and then on again.
Do not place hot pans on the control panel.