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Troubleshooting procedures
Page 70
FiberPatrol FP1150 Product Guide
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Frozen with a Windows screen
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Frozen with a FiberPatrol software screen
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BIOS error screen
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Windows error message
FiberPatrol software check
If the sensor unit (computer) is responsive, document any of the following conditions:
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Running or not running
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Frozen or responsive
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System Status (Armed, Cable Cut, Warning, or Disarmed)
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Head End alarms
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Status of System Check Points (Service > Status)
Take a screen-shot of the signal response in the Signal graph on the System panel (requires
Installer access level). Note any of the following conditions:
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Signal graph is blank
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Signal is a flat line at 0
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Signal line is fuzzy
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Signal never goes below 0
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Signal never goes above 0
Cable connections check
Visually and manually examine all cables and connections on the back panel of the sensor unit.
For each connection, verify:
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All connectors are properly seated and fully plugged in
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Retaining screws are fastened and finger-tight
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All connectors are secure (no wiggle room)
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Both ends of each cable are properly connected
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Cables have no visible damage
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The connector keys are aligned (if not aligned, a connector will protrude more than the others)
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For both fiber optic connections, verify that the connector is not loose or over-tightened (the
FC/APC connectors should be finger-tightened until snug)
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The fiber optic cables are connected according to the labels
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Fiber optic cables are routed loosely, without excessive bending, kinks, or crush points
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If a reflection is found at the start of the sensor cable you must clean both the external
connectors (from connection module) and the internal connectors (inside SU).
Disconnect the S1 and S2 external connectors from the back of the SU.
Clean the external connectors with a lint free cloth and isopropyl alcohol and fit the dust caps
onto the connectors.
Loosen the thumb screws on the SU fiber optic connection panel and carefully remove the
panel from the SU.
Disconnect the S1 and S2 internal connectors from the SU fiber optic connection panel.
Clean the internal connectors with a lint free cloth and isopropyl alcohol and reconnect the
internal connectors.
Reinstall the fiber optic connection panel and reconnect the external connectors.
Verify that the reflection at the start of the sensor cable has been removed.
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