SU320CSX
4110-0446, Rev. C
Page 91 of 96
© 2017 UTC
Aerospace Systems
Date Printed: 3-Jan-2017
This document does not contain any export controlled technical data.
9.
Warranty
All SUI products are warranted to be free from defects in workmanship and materials “Nonconformity”
for a period of 12 months from the date of shipment. This warranty is limited to the repair or replacement
of the unit.
This warranty does not apply to products which SUI determines, upon inspection, have failed, become
defective or unworkable due to abuse, mishandling, misuse, alteration, negligence, improper installation,
use which is not in accordance with the information and precautions described in the applicable operating
manual, or other causes beyond SUI’s control.
This warranty does not apply to (i) any products or components not manufactured by SUI or (ii) any
aspect of the products based on Buyer’s specification, unless Seller has reviewed and approved such
specification in writing.
In-warranty repaired or replacement products are warranted only for the remaining non-expired portion of
the original warranty period.
Except for the foregoing warranty, SUI specifically disclaims and excludes all other warranties, expressed
or implied, including implied warranties of non-infringement, merchantability or fitness for a particular
purpose.
If visible damage has occurred: It must be noted on all copies of the freight bill and signed by the driver.
This preserves your rights and the carrier’s liability.
If damage was concealed: Open all cartons as soon as possible! Concealed damage must be reported in
writing within 5 days of receipt. Contact our shipping department for assistance between 8:00 A.M. and
5:00 P.M. ET (prevailing).
All product returns require contacting the factory to request a Return Material Authorization number
(RMA). End users reporting a problem should be prepared to supply the product model number, serial
number, description of the problem, and relevant information about the instrumental setup, environmental
conditions, user history, etc., as well as contact information. When returning a camera, all accessories,
power supplies, cables and camera case should be included to ensure the user problem can be duplicated
and corrected.
