SU320CSX
4110-0446, Rev. C
Page 89 of 96
© 2017 UTC
Aerospace Systems
Date Printed: 3-Jan-2017
This document does not contain any export controlled technical data.
7.
Product Support
Common Problems and Solutions
Problem
Possible Causes
Solution
No data is present at the
digital port, frame grabber
times out
Power is off or low
Verify input power meets requirements described.
Connections to camera
are fully or partially
disconnected.
Verify cameras wiring is properly connected.
Camera is in external
trigger mode, but not
receiving a trigger.
Test the camera in internal trigger mode
(
TRIG:MODE 0
) to confirm normal operation. If
internal trigger mode operation is normal, see
“Camera is not responding to trigger input.”
Camera will not respond
to trigger inputs
Trigger source is not
connected.
Verify trigger is properly connected. Verify frame
grabber trigger source is properly configured if
using Camera Link CC1.
Trigger signal does not
conform to timing
requirements of the
camera.
Verify trigger source meets the timing
requirements described in Section 5.13. Check
camera error status for a trigger or scan error. If
oscilloscope is available, view the trigger input
signal to verify it meets the requirements of the
camera for the selected trigger mode.
Trigger logic levels are
incorrect.
Verify camera logic levels match logic being sent.
Camera intermittently
responds to triggers,
resulting in missing
frames, or in some cases
timeout errors
Trigger period is too
short, causing following
triggers to be ignored as
they occur during
readout.
Check camera error status for a trigger or scan
error (>ERROR? ON). Modify trigger to meet
timing requirements for the selected trigger mode
and supported FPA.
Frame grabber software
reports not receiving
enough data before timing
out
Acquisition size
parameters larger than
actual data available.
Reduce acquisition window size parameters,
decrementing one pixel or line at a time. Some
frame grabbers require overhead pre- or post-valid
pixels or lines to properly grab the digital data.