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Installation | DC Connection of the Solar Generator

28 | Doc. No. 982056, Version 01, SelectSun 40K

The inverter has a single DC input for connecting the solar generator. The module strings must be combined
in a separate DC string combiner box.

The DC terminals can be used with aluminum and copper wires. Please also check the installation instruction
of Phoenix Contact.

Fig. 11: DC connection Phoenix Contact TW50

•

Before connecting the PV strings an isolation measurement must be taken.

•

Whenever it is switched on, the inverter automatically checks the insulation of the PV generator. If the

isolation resistance measurement is outside of the acceptable threshold, the inverter switches off
automatically. The inverter can only be started once the PV generator isolation error has been removed.

•

Be absolutely sure to verify proper polarity when connecting the PV strings. Any inappropriate connection

of individual strings may damage the PV generator.

•

The inverter is protected by an integrated polarity reversal protection diode.

•

Install a strain relief for the DC connections.

The PV generator may not exceed the following operational characteristics under any circumstances!

Device type

40K

Max. DC voltage at each input

1000 V

Max. short-circuit current DC input

160 A

Max. DC operating current

84 A

Содержание SelectSun 40K

Страница 1: ...Instruction Manual for SelectSun 40K Photovoltaic String Inverter Installation Operation Service Doc No 982056 Version 01 Date 2018 03 Language English ...

Страница 2: ...ons or of improper usage The operating maintenance and safety instructions are to be read carefully prior to installation and commissioning The installation commissioning and safety related check must be undertaken by a qualified electrician Error free and safe operation of the device requires proper and professional transport storage assembly and installation as well as careful operation and main...

Страница 3: ... Contact with Hot Parts 11 2 7 Protection during Handling and Assembly 11 2 8 Please Note Before Starting Up 11 2 9 Additional Symbols and Warning Notices on the Inverter 12 3 Description of Device 14 3 1 Operating Mode 14 3 2 Infrastructure Requirements 14 3 3 Features of SelectSun 40K 15 3 4 External Dimensions 16 3 5 Block Diagram 16 3 6 Control Panel 17 3 7 Internal Data Logger 17 4 Installati...

Страница 4: ...oring Portal 43 6 4 PC Configuration Tool 43 6 5 Communication via Ethernet 43 6 5 1 Automatic Setting via DHCP 44 6 5 2 Manual Setting 44 6 6 Communication via RS485 44 6 7 Portal Monitoring 45 6 8 Sending Config 45 6 9 Portal Test Function 46 7 Troubleshooting 47 7 1 Self Test Error Message 47 7 2 Transient Failure 47 7 3 Faults 47 7 4 Fault Acknowledgement 47 7 5 List of Error Messages 48 8 Opt...

Страница 5: ...un 40K 5 9 1 Maintain the Inverter 61 10 Decommissioning 62 10 1 Remove Inverter 62 10 2 Package Inverter 62 10 3 Disposal 62 11 Technical data 63 11 1 Inverter 63 11 2 Temperature Derating 65 11 1 Efficiency Curves 65 12 Certificates 66 13 Contact 67 ...

Страница 6: ... instructions 1 1 Symbols and Markup Prerequisite One step instruction 1 Multiple step instruction Bulleted list Highlighting Highlighting within a text Result 1 2 Warning Notices 1 2 1 Layout of a Warning Notice SIGNALWORD WARNING INSTRUCTIONS CATEGORY Type and source of danger Consequences if the warning is not observed Required action to avoid the risk 1 2 2 Categories of Warning Notices DANGER...

Страница 7: ...id injury NOTICE Can lead to property damage if ignored Follow the warnings to avoid damage or destruction of the product This symbol represent important notes concerning potential harm to people this unit or associated equipment 1 3 Information Note A notice describes information which is important for the optimum and cost effective operation of the equipment ...

Страница 8: ...e network or medium voltage network must be present The technical design of the network connection the required additional electrical equipment and to the applicable connection and installation conditions should be clarified in this regard in advance Any other use is not considered to be a designated use The manufacturer accepts no liability for any resulting from this 2 2 Qualification of Personn...

Страница 9: ...Every power supply line must be equipped with an appropriate AC disconnecting device A consumer must never be switched between an inverter and line protection switch Access to the shutdown mechanism must always be free Installation and commissioning must be carried out properly DANGER Danger to life from electric shock After the device has been switched off the interior may still contain life thre...

Страница 10: ...d Electromagnetic Fields during Operation and Assembly Magnetic and electromagnetic fields found in the immediate vicinity of live conductors can pose a serious risk to persons with cardiac pacemakers metallic implants and hearing aids DANGER Danger to health for persons with pace makers metallic implants and hearing aids in direct proximity to electrical equipment Persons with cardiac pacemakers ...

Страница 11: ...use suitable protective equipment for example goggles safety footwear protective gloves Do not stand under hanging loads Remove any liquids onto the floor immediately to avoid the danger of slipping 2 8 Please Note Before Starting Up In the event of installation in France the device must be furnished with the warning sticker laid down by UTE C 15 712 1 The warning stickers are included in delivery...

Страница 12: ...l characteristics definitions IEC 60364 7 712 Low voltage electrical installations Part 7 712 Requirements for special installations or locations Photovoltaic PV power systems IEC 61730 1 Photovoltaic PV module safety qualification Part 1 Requirements for construction IEC 62109 1 Safety of power converters for use in photovoltaic power systems Part 1 General requirements IEC 62109 2 Safety of powe...

Страница 13: ...s symbol advises that the user handbook must be read before the device is used The inverter must be earthed before use Before beginning of work switch unit free of voltage Warning of electrical voltage on DC and AC side All solar strings on the DC side are at voltage Discharging time of the device longer than 15 minutes ...

Страница 14: ...ker 5 Grid Protection 6 Isolation transformer is required for medium voltage network 7 Low or medium voltage AC grid 3 2 Infrastructure Requirements Additional required equipment 40K at the low voltage network 40K at the medium voltage network DC load break switch integrated integrated AC load break switch necessary necessary Central grid protection device VDE AR N 4105 necessary necessary LV MV T...

Страница 15: ...s on grid connection point Rated voltage US 3 x 400 V PE N Frequency 50 60 Hz Short circuit voltage uk Depends on grid connection point Switching group Dyn5 or Dyn11 3 3 Features of SelectSun 40K The SelectSun 40K inverter is a transformer less three phase solar inverter which has a particularly high efficiency at any operating point Heat is dissipated only by convection The internal temperature c...

Страница 16: ...tSun 40K 3 4 External Dimensions Fig 2 External dimensions 3 5 Block Diagram Fig 3 Block diagram 1 DC switch 2 DC overvoltage protection 3 DC EMC filter 4 DC current measurement 5 Isolation monitoring 6 DC voltage measurement 7 AC current measurement 8 AC grid relays redundant ...

Страница 17: ...n data such as the feed in power or yield The parameters required are selected and entered on the 8 key control panel The control panel is illuminated when a key is pressed and turns dark automatically Fig 4 Control panel 3 7 Internal Data Logger The inverter features an internal data logger that allows measured values to be simultaneously recorded in the form of parameters If the storage capacity...

Страница 18: ...e installation site must be upheld Only vertical installation is permitted as otherwise the cooling of the device cannot be guaranteed convection cooling Prolonged exposure to direct sunlight can cause an internal temperature rise leading to power derating of the device It is recommended to install a sunshade to mitigate the thermal impact of irradiation A fixed wall or a metal construction is nec...

Страница 19: ...ansported under clean and dry conditions if possible in their original packaging The transport temperature must be between 25 60 C Permissible variations in temperature may not exceed 20 C 68 F per hour 4 3 Storage The devices must be stored in clean and dry premises if possible in their original packaging The storage temperature must be in the range of 25 60 C Permissible variations in temperatur...

Страница 20: ...2 ISO14583 A2 mushroom head bolts for fixing of the inverter at the wall mount The screws for attachment to the wall are not included 4 5 Unpacking the Device NOTICE Exposure to moisture dust or debris while unmounted in a non vertical orientation poses a risk of ingress Only unpack the device when it is to be installed Failure to do so voids your warranty The device is delivered in a cardboard bo...

Страница 21: ...56 Version 01 SelectSun 40K 21 They can be stacked up to a maximum of 4 boxes high 1 Open the box 2 Take out the wall mount plate 3 Take out the corner protection at the top of the inverter 4 Fix the lifting eye plates into the slot see red arrows ...

Страница 22: ... CAUTION Danger of injury Do not use the cover to hold the device Only use the four holding grips to move the device NOTICE Danger of damage to property Do not use the cover to hold the device Only use the four holding grips to move the device When designing the attachment of the wall mounting plate take the product weight of 75 6 kg into account Do not open device Opening the device voids the war...

Страница 23: ...ng the inverter 1 Use the wall bracket to mark the positions of the holes to be drilled 2 Attach the wall mounting plate to the wall using maximal 5 screws The screws for attachment to the wall are not included Screws with a diameter of 10 mm 3 8 must be used 3 Attach the lower clip into the slit of the wall mounting bracket and apply the upper clip 4 Attach the inverter with the 3 screws included...

Страница 24: ...tors The following figure shows the DC switch and connectors of the inverter on its bottom side Fig 9 Device connectors SelectSun 40K The inverter is provided with the following connectors as seen from left to right top to bottom Ethernet interface port Sensor irradiation sensor temperature sensor or remote stop signal DRM 0 RS485 connections labelled IN and OUT Inverter earthing connection 2 DC t...

Страница 25: ...ck The inverter features a threaded bolt at the left bottom side for additional grounding Grounding is intended to ensure optimum overvoltage protection The cross section for the ground must be 16 mm AWG 5 for copper and 25 mm AWG 3 for aluminum Depending on the function and use of the additional ground wire other wire sizes may be required depending on the local regulation The maximum permissible...

Страница 26: ... must be taken into account if circuit breakers are connected in series Always observe the following standards IEC 60364 4 41 Protection Protection against electric shock IEC 60364 4 43 Protection for safety Protection against overcurrent IEC 60364 5 52 Selection and erection of electrical equipment wiring systems BDEW Technical Guidelines VDN FNN Technical Guidelines The respective national stand...

Страница 27: ...ageous conditions twisted lines should be used for power supply if possible If laying of twisted lines is not possible the following requirements must be met for single cores Lay single cores next to each other It is not allowed to lay single cores in closed magnetically conducting materials e g sheet steel pipe If laid in open cable ducts single cores should be laid such that the spacings between...

Страница 28: ...e insulation of the PV generator If the isolation resistance measurement is outside of the acceptable threshold the inverter switches off automatically The inverter can only be started once the PV generator isolation error has been removed Be absolutely sure to verify proper polarity when connecting the PV strings Any inappropriate connection of individual strings may damage the PV generator The i...

Страница 29: ...ed by a string fuse In the event of a failure this isolates the string from the intact strings so that destruction is prevented 4 13 Phoenix T LOX Knee Lever Connection The terminal for DC and AC connection is suitable for use with conductors from 10 mm 50 mm 1 Put the cable through the cable gland into the connection housing 2 Remove 90 mm of the cable sheath 3 Remove 20 mm of the conductor insul...

Страница 30: ...5 nuts of the connection housing with tightening torque 2 8 Nm 10 Tighten cap nut of cable gland with 30 Nm 11 Check whether the connection area is properly installed and waterproofed 4 14 Interface Port RS485 The RS485 interface supports the USS Universal Serial Interface Protocol and Modbus Sunspec protocols which can be used for transmission of data for example to a data logger of a remote moni...

Страница 31: ...mpers on RS485 OUT to the last bus user inverter n Pin Signal Pin 1 only used for termination Pin 2 RS485 Pin 3 RS485 Pin 4 Reference Fig 13 Connector M12 x 1 straight shielded pole arrangement male M12 4 pins A coded view of male connector side NOTICE In order to ensure IP 65 protection and the required and declared conformity with the domestic EMC standard a PHOENIX CONTACT type M12MS SACC 4SC S...

Страница 32: ...nterface Connection The Ethernet interface supports Modbus TCP IP protocol and is Sunspec compliant which can be used for transmission of data for example to a data logger of a remote monitoring system Daisy chaining of devices is not supported Each inverter must be connected to an ethernet switch in parallel Please use an Ethernet cable with S FTP design shielded foiled twisted pair and Phoenix C...

Страница 33: ...ctrical system to be connected was prepared according to the five safety rules DANGER Risk of death by electric shock Disconnect electrical systems according to the 5 safety rules Disconnect mains Prevent reconnection Test for absence of harmful voltages Ground and short circuits Cover or close of nearby live parts The grounding and DC connection of the inverter combiner box is installed 1 Connect...

Страница 34: ...mporary short circuit or grounding jumpers previously installed in the DC and or AC system conductors 3 Connect PV strings to the inverter or combiner box 4 Checking of the AC and DC voltages applied on the connection 5 Remove LOTO devices in accordance to the site owner s electrical safety procedures 6 Switch the DC combiner box disconnect switch to the ON position 7 If applicable close the inver...

Страница 35: ...capacitors are discharged 7 Determine absence of voltage observe stored energy and discharge time in the intermediate circuit 8 If applicable install short circuit or grounding jumpers in the DC and AC supply side Inverter is de energized and out of service 5 4 Setting the Country Code and the Menu Language When switching on for the first time an initial configuration is necessary The country code...

Страница 36: ...ode You can choose from among the offered countries 1 Use the and keys to select the country code which is specific for your country and your location The menu language is selected simultaneously with the country code However the menu language can later be changed independently of the country code 2 Press OK to confirm Then the grid feed guideline given by the energy supplier must be selected 3 Se...

Страница 37: ...nd GROUND FAULT status LEDs flash red alternately 5 5 Device Start Solar modules are irradiated with sufficient sunlight Country code is set Time and date is set The following procedure follows Self test All status LEDs are lit for approx 6 seconds Check START status LED lights orange Activation START status LED lights orange LED ON flashes green Feed in ON status LED lights green normally all oth...

Страница 38: ...Function in the menu Navigation within the menu level previous menu next menu Function while parameters are edited digit to the left digit to the right decade jump Selection within the menu ESC Acknowledge failures and exit from menu level exit from input menu without entering data OK Confirm the selected menu next menu level and entered data 5 7 Basic Screen Fig 16 Operating mode display PAC 8260...

Страница 39: ... of the day s feed power Fig 17 Today s feed power display Press the arrow key to display the development of the previous days Press the ESC key to return to the basic screen display 5 9 Energy Yield Data Display Press the arrow key to display the current yield data and the operating hours having currently elapsed Fig 18 Energy yield absolute display kW 01 03 2017 36kWh 40 20 0 5 10 15 20 c k Ener...

Страница 40: ...ation press the F2 key and enter the currently connected PV generator power as follows keys Press the key to select the digits before the point Press the key to select the digits after the point key Press the key to increment the selected digit by 1 key Press the key to decrement the selected digit by 1 Fig 20 Standardized data input display Press the OK key to apply the set value Press the ESC ke...

Страница 41: ...on displays and setting displays Energy absolute Energy normalized Analysis Actual values Failure memory Configuration Device Information DC AC Sensors Country Power Languages Limitation PAC Communication Date Time Portal settings Overview Version number Country Current language Ethernet Activation Send configuration Portal Testfunction Ethernet RS485 Norm Factor F2 ...

Страница 42: ...anguage 7 Press OK to confirm The menu switches to the selected language The display is initially empty 8 Press ESC to return to the menu 6 2 Limitation of the Power Output Proceed as follows in order to limit the power output of the inverter 1 Using the F1 key select the menu item Configuration and confirm with the OK key 2 Select the sub menu PAC Limit and confirm with the OK key 3 Enter the inv...

Страница 43: ...inverters and change country specific parameters of the inverter with the PC configuration tool You can connect the PC with the inverters via Ethernet or USB using a RS485 USB converter For extended settings you will receive a personal password on request from the Selectronic Australia Pty Ltd Service Functions Firmware update Export of inverter data Feed in conditions voltage and frequency Ramp s...

Страница 44: ...itrary but must be consistent throughout the subnet Default value 192 168 130 30 3 Press OK to confirm 4 Navigate to Configuration Communication Ethernet Subnet mask 5 Enter IPv4 mask The IPv4 mask is arbitrary but must be consistent throughout the subnet Default value 255 255 0 0 6 Press OK to confirm 7 Navigate to Configuration Communication Ethernet Standard gateway 8 Enter the address of the r...

Страница 45: ...ess 0 and 2 Baud rate 57600 preset and recommended 115200 for short RS485 networks Parity even Handshake no Data bits 8 Stop bits 1 Protocol USS protocol 6 7 Portal Monitoring To ensure the inverter sends data via Ethernet to the monitoring portal the portal monitoring must be active Open Menu Configuration Portal Monitoring and enter the following value 0 Portal monitoring via Ethernet not active...

Страница 46: ...ecognise the inverter If you want to send it manually select the menu and set the parameter to 1 If the sending was successful the parameter will be set back to 0 automatically 6 9 Portal Test Function Menu Configuration Portal monitoring Portal Test On request of our service you can send a test data package to the portal Open the menu and select yes ...

Страница 47: ...he inverter power section is isolated from voltage supply if a limit value is exceeded or if a failure occurs However the DC and AC voltages may still be available The corresponding fault message appears in the display The fault is indicated on the control panel by the red ERROR LED emitting steady light Fault messages are stored in the fault memory where they will remain even in the event of a po...

Страница 48: ...requency has dropped below the limit value 9000A DC link 3 DC voltage measurement error Wait for the measuremets to become stable again If this takes more than 2 3h please contact Service 9000B DC link 1 Imbalance low Difference between the DC link voltages is too high 9000C DC link 2 Imbalance high Difference between the two boosted DC link voltages is too high 9000D DC link 4 The boosted DC volt...

Страница 49: ...fy the error contact Service 90021 Initialisation C0 90024 SR parameter error Error in parameter initialisation The device has been permanently shut down Please contact Service 90029 Update fault Update failed The update has failed Contact Service 9002A Keep Alive Internal communication monitoring has determined a fault Please contact Service 9002B Update End Update successful notification An upda...

Страница 50: ...t switch device off and on again If this does not resolve the problem contact Service 90054 Overvoltage 2 The phase voltage has exceeded the limit value of the voltage average monitor for too long As long as the inverter is detecting the voltage error monitor line voltages analyse grid If you consider the line voltages to be in order contact Service 90055 Grid overvoltage Line to line overvoltage ...

Страница 51: ... settings A0021 ARC fault detected Arc fault detection has triggered a disconnection Reset the arc fault detector Press ESC on the Disblay A0022 Ext OVGR Signal External stop signal OVGR is detected During the inverter detects OVGR Verify External stop signal OVGR Possible causes wire breakage A0102 Overtemperatur e LT 1 Cooler overtemperature right Check temperature of direct surroundings and red...

Страница 52: ... section and control and regulation unit divergent A011A Activation LT 1 Voltage booster self test failed Do nothing The inverter will acknowledge the error automatically If problem occurs repeatedly contact Service A011B Activation LT 2 DC link voltage drop during activation A011C Activation LT 3 Target value for balancing is invalid A011D Activation LT 4 Balancing has failed Please contact Servi...

Страница 53: ...ure sensor cooler right A0179 Temp Sensor IL LT checking open loop or short loop for temperature sensor cooling interior left A017A Temp Sensor IR LT checking open loop or short loop for temperature sensor cooling interior right A017B Temp Sensor KL LT checking open loop or short loop for temperature sensor cooler left A017C N15V LT aux Supply N15V supply voltage at the power stack is too low A017...

Страница 54: ...x AWG 23 0 25 mm shielded line max 328 ft 100 m 8 1 1 Inverter Sensor Interface Fig 21 Connector M12 x 1 straight shielded pole arrangement male M12 5 pins A coded view of male connector side PHOENIX CONTACT designation SACC M12MS 5SC SH Inverter sensor pins Signal Pin 1 Supply voltage 24 VDC max 2 W Pin 2 Ground Pin 3 Signal Input 1 0 10 V Pin 4 Signal Input 2 0 10 V Pin 5 Shield 8 1 2 Sensor Typ...

Страница 55: ...56 Version 01 SelectSun 40K 55 8 1 3 Assembling of the Sensor Plug 0 16 0 31 0 6 ft lbs 2 ft lbs 0 79 AWG 26 20 0 47 1 3 0 39 8 1 4 Connection of the Sensor at the Solar Inverter Fig 22 Standard connection at a solar inverter not applicable at AFCI variant ...

Страница 56: ...figures with PC configuration tool The data are recorded by the datalogger and are visible within the monitoring portal The actual values of the sensor can be viewed in Actual values Sensor The data continues to be recorded with the data logger and can be viewed in the monitoring portal Note The shield of the sensor line dotted line must be applied to PIN 2 and PIN 5 The outer diameter of the conn...

Страница 57: ...ay must be used with section switch also It is also possible to combine the internal to the external grid protection relay 2 3 4 6 5 7 1 1 1 1 Photovoltaic modules 2 Solar Inverter 3 Three phase redundant section switch 4 Control line 5 Grid measurement 6 Grid protection device 7 Public grid 8 2 2 Function The internal section switches of the inverter can be controlled by an external signal At a s...

Страница 58: ...e 10 VDC Voltage operation 7 5 10 VDC Voltage Stop 0 7 5 VDC Standard switch off time inverter 50 ms Switch off time range 50 ms 100 ms 8 2 3 Connection of the External Stop Signal DRM 0 Fig 24 Single external stop signal Fig 25 Redundant external stop signal does not apply to AFCI variant ...

Страница 59: ...rter and if your grid supplier allows it 8 2 4 Configuration of the External Stop Signal DRM 0 The sensor function can be configured at the inverter display at Configuration External Signal It is also possible to perform the configuraton with the PC configuration tool This PC tool allows to define different voltage ranges and switch off times The inverter integrated grid protection can be deactiva...

Страница 60: ...al Turn Off Signal 60 Doc No 982056 Version 01 SelectSun 40K 8 2 5 Attach the DRM 0 Sticker Attach the DRM 0 Australia sticker next to the Sensor connector The sticker can be found enclosed to the instruction manual ...

Страница 61: ...e the cooling system is maintenance free Periodically based on site conditions visual inspection of the cooling fins is recommended to identify any debris accumulation that could occur If found the debris must be removed to ensure that the convection cooling is not inhibited Cleaning with high pressure cleaners is prohibited Annually the DC switch has to be operated without electricity 5 times ...

Страница 62: ...erter completely 2 Remove all cables from the inverter 3 Loosen the 3 screws M5x20 securing the inverter to the wall mounting bracket 4 Remove the inverter from the wall mounting bracket 10 2 Package Inverter If possible package the inverter in its original packaging or a similar packaging 10 3 Disposal Dispose of the packaging and replaced parts according to the rules applicable in the country wh...

Страница 63: ...160 Backfeed current A 0 MPP trackers 1 Number of DC inputs 1 x Plus 1 x Minus DC input terminal Phoenix Contact T LOX knee lever connection TW50 DC input cables 10 50 mm Aluminum Copper AC DATA AC nominal power kW 40 Max apparent power kVA 40 AC grid connection Feed in phases L1 L2 L3 N PE Nominal Power Factor Range 1 0 8i 0 8c Nominal voltage AC V 400 Voltage range AC V 320 480 Nominal Frequency...

Страница 64: ...ion IEC 60721 3 4 4K4H Pollution degree IEC 62109 6 3 3 Type of protection IEC 60529 IP65 SAFETY AND PROTECTION FUNCTIONS DC circuit breaker integrated Isolation monitoring yes Overload behaviour DC working point adjustment String Fuses external Grid monitoring Voltage Frequency Anti Islanding DC injection Residual Current Monitoring RCD yes Internal Overvoltage Protection EN 61643 11 Type 3 integ...

Страница 65: ...emperature Derating 40 C 45 C 50 C 55 C 60 C 104 F 113 F 122 F 131 F 140 F Max AC Power kVA Ambient Temperature 800 VDC 650 VDC DCvoltage V 0 10 15 20 25 30 35 40 45 490 VDC 5 11 1Efficiency Curves 0 20 40 60 80 100 Efficiency Pout Pin AC Power P Pn 850 V 100 99 98 97 96 95 490 V 625 V ...

Страница 66: ...68 2 30 2005 IEC 60068 2 78 2001 EN 60529 1991 A1 2000 A2 2013 IEC 60364 7 712 2016 EMC Immunity EN 61000 6 1 2007 EN 61000 6 2 2005 EMC Emissions EN 61000 3 12 2011 EN 61000 3 11 2000 EN 61000 6 3 2011 EN 61000 6 4 2007 A1 2011 Grid Codes Guidelines AS NZS 4777 2 2015 AS 4777 3 2005 AS NZS 3100 2017 VDE AR N 4105 2011 BDEW Mittelspannungsrichtlinie medium voltage directive TR3 Rev 23 TR4 Rev 7 TR...

Страница 67: ...chnical problems to Service Hotline 61 3 9727 6600 In Australia Freecall 1800 006 474 Online Website http www selectronic com au contact Support Ticket http www selectronic com au support ticket htm You should have the following data at hand Exact description of the error with error code Device type Serial number Firmware version ...

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