26
Questions
Answer
I purchased a lantern fitted with a GPS
for synchronisation. However, it ap-
pears not to work.
If the GPS is not functioning ensure the GPS is enabled. Select
“Programming Options” then check under GPS mode. If “off” ap-
pears, the GPS is disabled. Tap on “Set”, then select “Normal” to
enable the GPS.
Can you use the Solar Calculator under
“Support Tool” to verify a Lantern Au-
tonomy then set the lantern configura-
tion from there?
No. The actual lantern settings can only be performed through
“Connect via Bluetooth”. Any solar calculation simulation
performed under support tools, can be reflected on the actual
lantern settings.
Do I need to create a PIN when I first
start using the lantern?
No. The lantern will operate without setting a Security PIN. How-
ever, it is highly recommended by Sealite for customers to set a
unique PIN from the moment the lantern starts to operate.
When I try to download SealitePro
®
from Google Play, I see the message
“Device not compatible”.
SealitePro
®
may not be installed on an Android device running Ice
Cream Sandwich (version 4.0.4) or lower. The Google Play store
will stop you from attempting to install SealitePro
®
if your device
is incompatible. SealitePro
®
requires a device running Android Kit-
Kat (version 4.4) to communicate with Sealite Bluetooth lanterns.
SealitePro
®
may be installed on devices running Android Jelly
Bean (version 4.1-4.3) however, the ‘Connect via Bluetooth’ option
will not be available.
I have installed SealitePro
®
, but the
‘Connect via Bluetooth’ option is
disabled.
SealitePro
®
requires a device equipped with Bluetooth 4.0 or
above. If no Bluetooth device is detected, the ‘Connect via Blue-
tooth’ option will be disabled. SealitePro
®
also requires a device
running Android KitKat (version 4.4) to communicate with Sealite
Bluetooth lanterns. If SealitePro
®
is installed on a device running
Android Jelly Bean (version 4.1-4.3) then the ‘Connect via Blue-
tooth’ option will not be available.
When I start SealitePro
®
, I see the
message “Bluetooth Permissions
Denied. Please
enable all permissions. Go to Settings?’
SealitePro
®
requires permission from Android to access vari-
ous features of the mobile device, such as use of the Bluetooth
module. Some versions of Android enforce these permissions to
be granted when SealitePro
®
is installed. Later versions require
the user to manually grant these permissions. If the message
above is shown, then the latter scenario has occurred. Please
answer ‘Yes’ to the prompt and SealitePro
®
will attempt to open
the ‘Settings’ page. A list of installed Apps should appear. Find
SealitePro
®
in the list and press it. At the bottom of the screen
should be an ‘App permissions’ section. Click on this and enable
all permissions presented. Then press the ‘Back’ button until
SealitePro
®
reappears.
If the above process does not open the ‘Permissions’ settings
correctly, this will have to be performed manually. Return to the
device home screen, then open the ‘Settings’ App and select
‘Installed Apps’. Select SealitePro
®
from the list and follow the
instructions above.
Please consult your device user guide to find out how to access
and grant App permissions if the settings cannot be found.
SealitePro
®
Troubleshooting