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TapeStor Travan Portable USB Tape Drive

Online User Guide

Support services in Asia and the
Western Pacific

Various technical support services are available from
different regional centers, as shown in the table below.

Phone

FAX

Australia

1800-14-7201

—

China

—

86-10-6871-4316

Hong Kong

800-90-0474

852-2368 7173

Indonesia

001-803-1-003-2165

—

Japan

—

81-3-5462-2979

Malaysia

1-800-80-2335

—

New Zealand 0800-443988

—

Singapore

800-1101-150

65-6488-7528

Taiwan

886-2-2514-2237

886-2-2715-2923

Thailand

001-800-11-0032165

—

Support services in the
Americas

US telephone support: 1-800-SEAGATE
(you will be directed to a product-
specific phone number)

International telephone support:
1-405-936-1400

Seagate Technical Support FAX
(US and international):
1-405-936-1683

SeaTDD (US and international telephone
support for the deaf):
1-405-936-1687

TR40USB.P65

6/11/2002, 2:24 PM

Содержание TapeStor Travan 20GB

Страница 1: ...TRAVAN PORTABLE USB TAPE DRIVE TAPESTOR ONLINE USER GUIDE Click here to continue tr40usbcv p65 5 22 2002 8 44 AM 1...

Страница 2: ...6 Installing backup software 8 Attaching the drive 11 Operation and maintenance 18 Troubleshooting 26 Technical Support TapeStor Travan 20GB and 40GB Portable USB Tape Drives Online User Guide TR40USB...

Страница 3: ...r s authority to operate the equipment It has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of FCC Rules which are designed to provide reasonable pro...

Страница 4: ...upport information Note Wherever page numbers are referenced in this manual clicking on the page number will take you to that page About your Travan tape drive Seagate s Travan USB drive is available...

Страница 5: ...are available on most PCs and laptops manufactured after 1998 USB add on boards are also readily available at computer stores CD ROM drive for software installation Macintosh Users Mac OS X 10 1 2 or...

Страница 6: ...ve stand for mounting the drive on its side Power supply with cords USB Cable Seagate USB Resource CD contains backup software USB drivers for Windows 98 Me and this Online User Guide Quick Installati...

Страница 7: ...e CD in your CD ROM If your operating system is configured for autoplay the setup program will run automatically 2 If your CD ROM does not autoplay click on the Start button in the lower left corner o...

Страница 8: ...agate USB Resource CD in your CD ROM It should automatically open up the Retrospect folder 2 Double click on the Install Retrospect icon and follow the instructions on the screen to install the softwa...

Страница 9: ...USB drive 2 Install the USB driver Windows 98 Me only If you are attaching this drive to a computer running Windows 98 or Windows Me you must first install the drivers from the Seagate USB Resource CD...

Страница 10: ...stand lock into the two slots in the side of the drive Do not move the drive while it is running 4 Connect the power adapter to the drive Make sure the drive is turned off Attach the small round power...

Страница 11: ...USB port on the back of a typical computer Your system may look differ ent Congratulations Your new Travan USB drive is now ready to run a backup See page 11 for drive operating instruc tions For inst...

Страница 12: ...avan cartridges must be inserted in the drive with the metal baseplate facing down if the drive is horizontal or left if the drive is vertical as shown in Figure 5 The loading and unloading procedures...

Страница 13: ...repeat the opera tion before removing the cartridge Travan 20GB drives Wait until the drive activity light is OFF Grasp the exposed sides of the cartridge and pull the cartridge straight out Travan 40...

Страница 14: ...s such as radiators or warm air ducts Do not expose cartridges to temperature extremes or rapid changes in temperature Keep cartridges away from sources of electromagnetic fields such as telephones co...

Страница 15: ...e retensioned prior to each use Your backup software automatically retensions the tape before each backup and restore operation However if you ever have a problem reading a tape manual retensioning us...

Страница 16: ...rotect switch is in the unlocked position see Figure 6 the cartridge is ready for normal writing and reading When the write protect switch is in the locked position the drive can read data from the ca...

Страница 17: ...rive Read write Travan 40 40 Gbytes Read only Travan 20 TR 5 20 Gbytes all other tape formats are incompatible Note Tape capacities listed in this table are based on 2 1 data compression Capacities ba...

Страница 18: ...serve an increase in the number of errors while running your backup software or if a TapeAlert cleaning message is displayed With the newer generation of Travan tape drive heads used in these drives o...

Страница 19: ...les are attached firmly Make sure that the computer and tape drive are turned on before you attach the drive to your computer Make sure you have installed the backup software properly If your computer...

Страница 20: ...source and switched on before you connect it to the computer If your computer has more than one USB connector try switching the tape drive to the unused connector For the Travan 40GB a Hi Speed USB 2...

Страница 21: ...om the menu Click on the Device Manager tab Your USB controller should be listed under Universal Serial Bus Controllers The Windows 98 and Windows 2000 XP Device Managers are shown in Figures 7 and 8...

Страница 22: ...try the following procedure a Start the backup software b From the menu bar click on Configure From the drop down menu choose Devices If your tape drive is listed here close the window and proceed wi...

Страница 23: ...e and that it is switched on Use the latest version of the Apple System Profiler to verify that the device is seen by the Macintosh If the drive is listed in the System Profiler the problem may be rel...

Страница 24: ...u bar click on Configure From the drop down menu choose Devices If your tape drive is listed here close the window and proceed with your backup If your tape drive is not listed as a recognized device...

Страница 25: ...be sharing the USB port with the tape drive If you are using a Travan 40GB drive a Hi Speed USB 2 0 port is strongly recommended An add in Hi Speed USB 2 0 adapter card is available at most computer d...

Страница 26: ...the drive Try a different cartridge preferably one that has never been used before Make sure you are using the correct type of tape car tridge see table on page 16 You cannot use TR 4 tapes with the T...

Страница 27: ...are sent during local business hours SeaFAX You can use a touch tone telephone to access Seagate s automated FAX system to receive technical support information by return FAX This service is available...

Страница 28: ...1 003 2165 Japan 81 3 5462 2979 Malaysia 1 800 80 2335 New Zealand 0800 443988 Singapore 800 1101 150 65 6488 7528 Taiwan 886 2 2514 2237 886 2 2715 2923 Thailand 001 800 11 0032165 Support services...

Страница 29: ...83 8411 Turkey 00 800 31 92 91 40 United Kingdom 0 800 783 5177 Support services in Europe For European customer support and SeaFAX dial the toll free number for your specific country from the table a...

Страница 30: ...le East For presales technical support warranty repair and FAX services in Africa and the Middle East dial our European call center in Amsterdam at 31 20 316 7222 between 8 30 a m to 5 00 p m European...

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