scigiene RFR-0541-2, Руководство пользователя

Страница: 15 / 21

15
VI.TROUBLESHOOTING
Symptoms
Detailed Problem
Description
Solution
Not Checking into
Scigiene Premier
The Local Alert lost the
radio link to the gateway
or never connected to
the gateway.
Power cycle the Local Alert by turning the switch off for 60
seconds then toggling it on.
1. Ensure the network is set up correctly in Scigiene Premier (the
sensor and gateway are on same network). Press the button on
the gateway.
2. If the network is set up correctly, reform the gateway.
3. Move the Local Alert -10 feet from the gateway.
4. Move progressively further from the gateway, ensuring at least
two signal bars are showing. Keep in mind the signal bars
represent signal from the previous message, not the current
message. We recommend taking two readings to verify signal
strength.
5. Check antenna on the gateway and the Local Alert.
Low Signal
Radio signal strength in
Scigiene Premier is
lower than expected.
1. Ensure the gateway/LocalAlert antenna is properly connected.
2. Ensure the gateway/LocalAlert antenna is optimally oriented
with respect to the position of the Local Alert. (See Antenna
Orientation section in the User Guide).
Notifications Delayed
Notifications are taking
longer than expected to
appear on the Local
Alert after the notification
was generated in
Scigiene Premier.
1. Check the Heartbeat on the gateway that the Local Alert is
connected to in Scigiene Premier. The notification must get to
the gateway before being sent to the Local Alert and messages
are only sent down to the gateway when the gateway talks into
Scigiene Premier so a shorter gateway Heartbeat will shorten
this potential point of delay.
2. If the Local Alert is on battery power only try reducing the Poll
rate on the Local Alert. Similar to the gateway, the Local Alert will
pick up notifications already sent to the gateway when it
communicates with the gateway, reducing the Poll rate will
reduce the delay in this process.
3. If the Local Alert is on line power, the Local Alert's radio is
always listening for traffic from the gateway. When the gateway
receives a notification from Scigiene Premier it will transmit the
notification immediately without first communicating with the
Local Alert. If the Local Alert hears this message, it will quickly
pick up the notification. If for some reason the Local Alert does
not hear this message the message will still be received on
Local
Alert’s next Poll or Heartbeat.
4. Is the Local Alert consistently connected to the gateway? If
the Local Alert loses connection to the gateway, it will not be
able to receive notifications until this connection is
reestablished. Refer to "Not Checking into Scigiene Premier" to
troubleshoot connection issues.