Please use the officially designated adapter.
If you cannot log in to the WebUI, please check whether the device's IP is in the same network segment as the
computer's IP address, and whether the device's IP address conflicts with the IP addresses of other devices in the
network segment.
If the IP address of the device is found to be "192.168.8.8", please log in to the WebUI to set the IP address mode in the
I network settings to manual and fill in the IP address, subnet mask and gateway you need.
If a blank screen appears in the decoding, please check the decoding settings in the WebUI, and whether the NDI source
is selected, please try to click Refresh the list and select again.
If the login fails due to the upgrade, please clear the browser cache and refresh the page and log in again.
If the video freezes during use, please check whether the CPU temperature of the device is too high, generally should
not exceed 70°C; check whether the device is connected to a Gigabit Ethernet port; or try to close the multicast mode
in the WebUI.
If the video output from the device to the display device has abnormal colors, sounds, or images, please try to restart
the device in the Web UI system
If you find that the video stream is not detected in NDI Studio Monitor, please check whether the encoder stream
name conflicts within the network segment, whether the NDI group or discovery server settings have been set to the
NDI Access Manager on the device or PC, and try to change the settings back. , Close
NDI Studio Monitor and reopen the search.
1
2
3
4
5
6
7
8
9
If you find that some functions are unavailable in future use, you need to check the following to find out whether it is
caused by improper operation or settings:
READING BEFORE USE