Troubleshooting
BASCAP_BF_EN
V04 | 08.2019
70
Brewing unit current fault
•
PC board faulty.
•
Electronics defective.
►
Contact your service partner.
Brewing motor overcurrent
•
Brewing unit is consuming too
much power (over 4 A).
•
Brewing unit is blocked.
►
Contact your service partner.
Water flow error
•
No water supply connection.
•
Pump defect. (pump pressure < 7.5
bar)
•
The brewing unit is blocked.
•
Water system clogged.
•
Grinding level too fine.
•
PC board and flow meter incorrect-
ly connected.
•
Electrical problem (e.g. PC board).
►
Open the stopcock and press the beverage field
again.
►
Check the brewing unit.
►
Check the grind mixture.
►
If the message persists: Contact your service part-
ner.
Crit. Coffee temp.
•
Electrical problem between sensor
and PC board.
•
Temperature sensor defective.
►
Contact your service partner.
Crit. Hot water temp.
•
Electrical problem between sensor
and PC board.
•
Temperature sensor defective.
►
Contact your service partner.
Crit. Steam temp.
•
Electrical problem between sensor
and PC board.
•
Temperature sensor defective.
►
Contact your service partner.
Coffee heater timeout
The set temperature of the coffee boil-
er was not reached within 4 minutes of
the unit switching on.
►
Switch the machine off and back on.
►
If the message persists: Contact your service part-
ner.
Hot water heating timeout
The set temperature of the hot water
boiler was not reached within 4 min-
utes of the unit switching on.
►
Switch the machine off and back on.
►
If the message persists: Contact your service part-
ner.
Steam heater timeout
The set temperature of the steam boil-
er was not reached within 4 minutes of
the unit switching on.
►
Switch the machine off and back on.
►
If the message persists: Contact your service part-
ner.
Coffee sensor defective
•
Electrical problem between sensor
and PC board.
•
Temperature sensor defective.
►
Contact your service partner.
Hot water sensor defective
•
Electrical problem between sensor
and PC board.
•
Temperature sensor defective.
►
Contact your service partner.
Steam sensor defective
•
Electrical problem between sensor
and PC board.
•
Temperature sensor defective.
►
Contact your service partner.
Brewing unit timeout
The brewing unit motor does not run.
►
Contact your service partner.
Steam dispenser timeout
The level in the steam boiler was not
reached.
►
Contact your service partner.
Milk system disabled
The steam temperature has fallen to
115 °C.
►
Wait until the temperature has been reached
again.
►
Switch the machine off and back on.
►
Contact your service partner.
Initialising
•
The software and the processor are
restarted.
•
The brewing unit moves into the in-
itial position.
►
Switch the machine off and back on.
►
Contact your service partner.
Display message
Cause
What to do
