BASCAP_BF_EN
V04 | 08.2019
69
Troubleshooting
Troubleshooting
General troubleshooting procedure:
►
Switch the coffee machine off and, after several seconds, on again.
In most cases, the fault will be eliminated automatically.
►
Repeat the steps that led to the fault.
If the fault occurs again:
►
Find the fault in the following tables.
►
Perform the described troubleshooting steps.
If the fault persists:
►
Contact your service partner and describe the fault.
Faults in the Best Foam™ milk system
Errors with display message
If a fault occurs that is not described in this chapter, please contact your service partner imme-
diately.
Fault
Cause
What to do
0) Milk foam appearance does
not correspond to the referen-
ce.
Milk temperature does not correspond
to the temperature during installation (>
+3°C)
►
Measure temperature. If necessary, adjust ac-
cording to the deviation.
1) Problem with milk foam
Milk temperature does not correspond
to the temperature during installation.
►
Measure temperature. If necessary, adjust ac-
cording to the deviation.
2) Foam too stiff
Incorrect milk temperature
►
Measure temperature. If necessary, adjust ac-
cording to the deviation.
Too much air
►
Reduce air.
3) Cold or cool beverages
Connection between Kombiprint and
connector interrupted.
►
Check connector.
4) Best Foam™ not working
Kink in silicone hoses upstream and/or
downstream from the blender
►
Check the silicone hoses. Rectify the fault as nec-
essary.
5) Milk dispensed at an angle.
Beverage outlet contaminated.
►
Reduce rinse interval (default = 60 min)
6) Beverage outlet partially
blocked.
Machine is exposed to a draft.
Beverage outlet contaminated.
►
Reduce rinse interval (default = 60 min)
7) Milk sprays when a bevera-
ge is being dispensed.
Milk empty. Milk container monitoring
activated?
Beverage outlet contaminated.
►
Switch the Best Foam™ System off and on again.
The milk system is refilled. (Rinsing insufficient)
8) Beverage outlet moves jer-
kily.
Machine older than 38/2015
►
Modification with 066368 (drawing 072390).
Display message
Cause
What to do
Left/right grinder overloaded
•
Left/right grinder is overloaded.
•
Left/right grinder is clogged.
►
Check the grinder for foreign objects.
►
If the message persists: Contact your service part-
ner.
Grinder current fault
•
PC board faulty.
•
Electronics defective.
►
Contact your service partner.