Problem
Cause
Solution
What can I do if...
The selected temperature is too high
– Reduce the temperature
and the sample oxidizes
– Put a glass fiber filter on top
of the sample
Sample boils or scorches
– Reduce the sample quantity
and the splashes continuously
or apply the sample more evenly
change the sample weight
– Select a semi-automatic shutoff
parameter or select the timer mode
Analysis time is too long
– Increase the temperature
– Reduce the sample quantity
– Preheat the unit by running it for 2 or
3 minutes with an empty sample pan
Sample loses weight
– Remove the sample pan and apply
before it is analyzed
the sample outside the sample chamber
Sample is liquid or pasty
– Use a glass fiber filter
Sample contains too little moisture
– Increase the sample quantity
Insufficient heat output
– Clean the protective glass or
temperature sensor
Place of installation exposed to
– Change the place of installation
interfering factors (vibration, etc.)
If any other errors occur, please contact your local Sartorius Service Center
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