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OfficeServ 500

USER INSTRUCTIONS

TECHNICAL MANUAL

PART 1 MAY 2006

1.10

•

iDCS, DS and ITP KEYSETS

COUNT

1 2 3 4 5

DIAL 0

)

DIAL 1

space

DIAL 2

DIAL 3

DIAL 4

DIAL 5

DIAL

M N O ^ 6

DIAL 7

DIAL 8

DIAL 9

DIAL

: = [

]

1. When the character you want appears on the same dial pad key as the previous

character, press UP to move the cursor one space to the right.

2. Other symbols are available for DIAL #.

ACTION

DISPLAY

1. Press

the

transfer key

followed by

104

Display shows

[201] STN NAME

2. Enter the station name using the procedure

described above

[201] STN NAME
SAMSUNG

3. Press

the

transfer key

to store and exit

Home Page

Table of Contents

Содержание OFFICESERV 500 Series

Страница 1: ...ATE DISPLAY 1 15 1 12 SETTING STATION ON OFF OPTIONS 1 16 1 13 SELECTING A RING TONE 1 19 1 14 ALARM REMINDER 1 20 1 15 STATION VOLUME 1 21 1 16 SETTING A PROGRAMMED MESSAGE 1 23 1 17 ALARM REMINDER W...

Страница 2: ...PLAY PROGRAMMING 1 1 OVERVIEW iDCS KEYSETS This diagram illustrates the keys on a iDCS 28 BUTTON and a iDCS 18 BUTTON keyset that have special functions during programming When required these keys wil...

Страница 3: ...al functions during programming When required these keys will be referred to by the names described in the diagram DCS KEYSETS This diagram illustrates the keys on a display keyset that have special f...

Страница 4: ...Series KEYSETS This diagram illustrates the keys on an ITP 5121 D keyset The ITP and DS 5000 keysets have keys that have special functions during programming When required these keys will be referred...

Страница 5: ...fer key followed by 100 Display shows 201 STN LOCK PASSCODE _ 2 Enter your passocde Default is 1234 201 STN LOCK UNLOCKED 3 Enter 1 for locking outgoing calls Internal calls will still be allowed 201...

Страница 6: ...E Default passcodes cannot be used for toll restriction override or for DISA access ACTION DISPLAY 1 Press the transfer key followed by 101 Display shows 201 PASSCODE OLD CODE _ 2 Enter the existing p...

Страница 7: ...cancel any call forwarding set in MMC 102 It will not remove the programmed destination and will not override any preset forward settings in MMC 316 1 ALL CALL This option when set will forward all ca...

Страница 8: ...s RIGHT soft key to move cursor 3 Dial destination number e g 201 OR 201 FORWARD 1 ALL CALL 205 Press UP or DOWN to select destination and press RIGHT soft key to move cursor 4 Dial 1 for YES 0 for NO...

Страница 9: ...erred to a station in Auto Answer the screened portion of the call will be Auto Answer but the keyset will ring when the transfer is complete if the user has not pressed the ANS RLS key or lifted the...

Страница 10: ...elow to complete your message Pressing the bottom left programmable key will change the letter from upper case to lower case There are up to 11 characters that can be used NOTE When the character you...

Страница 11: ...8 DIAL 9 W X Y Z 9 DIAL 4 4 1 When the character you want appears on the same dial pad key as the previous character press UP to move the cursor one space to the right 2 Other symbols are available fo...

Страница 12: ...gain to begin displaying digits If your system uses rotary or pulse dialing C O lines pressing button D before entering a speed dial will cause all subsequent digits to be sent as DTMF tones until the...

Страница 13: ...nning its name There are up to 11 characters that can be used ACTION DISPLAY 1 Press the transfer key followed by 106 Display shows 201 SPEED NAME 00 2 Dial the speed dial location e g 01 OR 201 SPEED...

Страница 14: ...0 9 4 PARK Park orbits 0 9 RP Ring Plan 1 6 or HOLD for None SPD Speed Dial 00 49 500 999 PMSG Programmed Message 01 30 DIR Directory PERS 1 SYS 2 or STN 3 VT Voice Mail Transfer Voice Mail Group 501...

Страница 15: ...1 2 Slot 1 10 1 48 1 PICKUP GROUP None 01 30 2 SGR Station Group Number 3 BOSS SECR None 1 4 4 PAGE Page Zone 1 4 5 COS NO COS 1 30 per Ring Plan 01 06 6 TENANT GROUP 1 2 ACTION DISPLAY 1 Press the t...

Страница 16: ...Displays 1 P M as 01 00 1 24 HOUR Displays 1 P M as 13 00 2 DISPLAY Sets format of DAY and MONTH display and has two options 0 UPPER CASE Displays Friday as FRI and March as MAR 1 LOWER CASE Displays...

Страница 17: ...eyset 05 PAGE REJOIN Allows the user to hear the latter part of page announcements if keyset becomes free during a page 06 RING PREF When OFF requires the user to press the fast flashing button to ans...

Страница 18: ...ss UP or DOWN to select the option and Press the right soft key to move the cursor 3 Press UP or DOWN to select ON or OFF Press the left or right soft key to return to 201 STN ON OFF HOT KEYPAD ON ste...

Страница 19: ...IME If option 08 from above list is dialed at Step 2 201 STN ON OFF AUTO CAMPON ON If option 10 from above list is dialed at Step 2 201 STN ON OFF AME PASSCODE ON 4 Press UP or DOWN to select ON or OF...

Страница 20: ...ght ring frequencies ACTION DISPLAY 1 Press the transfer key followed by 111 Display shows 201 RING TONE SELECTION 6 2 Dial 1 8 to select the ring tone OR 201 RING TONE SELECTION 5 Press UP or DOWN to...

Страница 21: ...nsfer key followed by 112 Display shows 201 ALM CLK 1 HHMM NOTSET 2 Dial 1 3 to select the alarm e g 2 OR 201 ALM CLK 2 HHMM NOTSET Press UP or DOWN to select alarm Press the right soft key to move th...

Страница 22: ...and level 16 is the highest 4 BGM VOLUME Set a level for your keyset background music volume There are sixteen levels of volume level 1 is the lowest and level 16 is the highest 5 PAGE VOLUME This is...

Страница 23: ...N VOLUME OFF RING VOL 4 If option 2 from above list is dialed at step 2 201 STN VOLUME HANDSET VOL 4 If option 3 from above list is dialed at step 2 201 STN VOLUME SPEAKER VOL 13 If option 4 from abov...

Страница 24: ...lling you will see this message and be informed of your status or follow your instructions ACTION DISPLAY 1 Press the transfer key followed by 115 Display shows 201 PGMMSG 00 CANCEL VAC MSG 2 Dial 00...

Страница 25: ...d A display keyset is necessary to view messages ACTION DISPLAY 1 Press the transfer key followed by 116 Display shows 201 ALM REM 1 HHMM NOTSET 2 Dial 1 3 to select the alarm e g 2 OR 201 ALM REM 1 H...

Страница 26: ...o CID data will be displayed 1 NUMBER FIRST The CID number received from the Central Office will be displayed first 2 NAME FIRST The CID name received from the Central Office will be displayed first A...

Страница 27: ...to select CID or ANI OR 201 ANI DISP NUMBER FIRST Press UP or DOWN to select CID or ANI and press the right soft key 3 Dial display option 0 1 or 2 e g 2 OR 201 CID DISP NAME FIRST Press UP or DOWN t...

Страница 28: ...ITP 5112L User Guide 05 2006 For OfficeServ 100 OfficeServ 500 OfficeServ 7000 Series Home Page Table of Contents ITP 5112L...

Страница 29: ...tation Camp On 21 Calling your System Operator 22 CALL PROCESSING System Hold 23 Exclusive Hold 23 Remote Hold 23 Samsung Telecommunications America reserves the right without prior notice to revise i...

Страница 30: ...ction 58 Viewing Message Indications 59 Personal Speed Dial Names 59 Station Names 59 Hold Recall 24 Consultation Hold 24 Retrieving Calls Held at Another Station 24 Transferring Calls 25 Transfer wit...

Страница 31: ...feature code does not work as described in this book please con tact your installation and service company to determine the correct code 1 Managing Key Assignments 59 LCR with Clear 60 Backspace with...

Страница 32: ...ORIENTATION The ITP model telephones are called IP keysets The IP keyset incorporates but tons or keys that are used to access or activate the many features of your office phone system The lower five...

Страница 33: ...programmable button ENTER BUTTON This button is used to select a menu option or to save changes made to a menu or submenu option DIRECTION BUTTON The DIRECTION BUTTON is the donut shaped ring which su...

Страница 34: ...ters or numbers entered by the dial button or to move to the previous screen After pressing the MENU button use the direction button to highlight the desired menu icon For multiple screen options the...

Страница 35: ...Power Adapter that came with the 5112LD keyset This manual assumes that the ITP keysets are connected to a functioning local IP network The local IP network must be able to communicate with the MCP an...

Страница 36: ...will need to be setup to operate within the users network The Setup Menu is also used to make changes to the keyset in the event that the system information should change The option chosen via scroll...

Страница 37: ...This option is selected in some cases when connecting directly to ISP Internet Service Provider equipment without going through a local LAN If so you must enter the username pass word assigned to you...

Страница 38: ...d to enter the IP address of theTFTP Server which hosts the ITP software 2 Upgrade Start When you select this option the software from the TFTP server will be pushed to the ITP phone Registering and A...

Страница 39: ...OTES 1 If a call is flashing at your keyset but not ringing you must press the flashing button to answer 17 16 OUTSIDE CALLS Note When making calls internal or outside calls in order to access the pro...

Страница 40: ...or group of lines is busy Press the CALLBACK button if programmed or dial 44 you will hear confir mation tone Press the END button When the line becomes free the system will call you back Lift the han...

Страница 41: ...More Calls tone that station has no available button to accept your call Hang up or leave a message 21 20 INTERCOM CALLS CALLING OTHER STATIONS Dial the extension number or group number Wait for the...

Страница 42: ...ine button at the remote station and return you to dial tone NOTES 1 If the destination station does not have any free CALL buttons or line buttons you will hear No More Calls tone and must return to...

Страница 43: ...ON When you are transferring a call to another station and you receive a busy signal you may camp the call on to this station Simply hang up when you hear the busy signal The called party will be ale...

Страница 44: ...lines connect ed together in a trunk to trunk conference press the CONFERENCE button plus the CALL button that the call appears on or follow the instructions to drop a party and use your extension nu...

Страница 45: ...ore and exit 29 Using Conference Groups From the idle condition press the CONFERENCE button Select the Conference Group by pressing the corresponding soft key on the left Press SEND to call all member...

Страница 46: ...inging at another station lift the handset and dial 65 plus the extension number of the ringing phone If you have a DP key assigned with a station number you only need to press this DP key with the fl...

Страница 47: ...er will be automatically dialed for you If you press ENTER without entering a speed dial number all registered num bers will be displayed 2 BY NAME Searches for a telephone number by names associated...

Страница 48: ...d then press the SAVE REPEAT button 34 DIAL Dials the displayed number PREVIOUS Moves you to the previous entry EXIT Exit programming and return to idle screen NEXT Moves you to the next entry Press E...

Страница 49: ...tically parked at your station Receive page tone and dial a desired page zone number Make announcement indicating your extension number or the line number Hang up To retrieve an automatically parked c...

Страница 50: ...eypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing SETTING A MESSAGE INDICATION When you are calling another station and no one answ...

Страница 51: ...cel individual alarms Press TRANSFER and then dial 112 Dial alarm number 1 2 or 3 Press the HOLD key 41 40 CONVENIENCE FEATURES DO NOT DISTURB Use this feature when you want to block calls to your key...

Страница 52: ...ection button left right Each tone is heard Set REPEAT DURATION via the direction button Press ENTER when finished To clear alarm Scroll to CLEAR option in Alarm Clock setting screen and press ENTER D...

Страница 53: ...From the BOSS keyset when the keyset rings press the EXEC DIVERT button The call is forwarded to the Secretary station CALLING THE DOOR PHONE ROOM MONITOR You may call the door phone and listen to wh...

Страница 54: ...line telephones Pressing the EXEC DIVERT button when the keyset is in idle status will divert all calls after to the Secretary station Pressing the EXEC DIVERT button again will cancel the divert func...

Страница 55: ...ss CANCEL to return to the Main Option Page OR press END to return to the idle screen 49 48 OHVA BLOCK Your keyset can be programmed with an OHVA Block BLOCK button Pressing this button will prevent a...

Страница 56: ...h the handset on hook press TRANSFER and then dial 110 Dial 001 to turn Automatic Hold on or 000 to turn it off Press TRANSFER to store your selection 51 50 SELECT RING TONE Each ITP 5112L user can se...

Страница 57: ...SETUP option and press ENTER Scroll to STATION ON OFF and press ENTER OR you may dial 6 and immediately enter the option Scroll to AUTO HOLD press ENTER to change option status Press CANCEL to enter c...

Страница 58: ...ur selection From the LCD Press MENU button Scroll to SETUP option press ENTER Scroll to STATION ON OFF and press ENTER OR you may dial 6 and imme diately enter the option Scroll to DISP SPDNAME press...

Страница 59: ...all for 501 message frm 204 and FWD ALL to 204 keep you in formed of what is happening and where you are In some conditions you are prompted to take an action and in other cases you receive directory...

Страница 60: ...ursor is placed correctly before you enter the extender 58 DISPLAY NUMBER DIALED Display keysets begin showing digits as they are dialed They will stay in the dis play until the call duration timer co...

Страница 61: ...numbers you will use the most will make this procedure quick and easy However if you do not know them use the UP DOWN button to scroll to the desired message then press SEND The basics steps in text...

Страница 62: ...call or you have Automatic Hold turned off you must finish the existing call or place it on hold before inquiring 2 If you inquire about an outgoing call you will receive a call no longer avail able...

Страница 63: ...to scroll to desired option setting Enter TIME via dial pad in 24 hour format Set RING TONE via direction button LEFT RIGHT Each tone is heard Set REPEAT DURATION via direction button Press ENTER when...

Страница 64: ...izing Your Keyset Section Station Answering Mode Programming 2 ABSENT MESSAGE See Paging and Messaging Section 3 INTERNAL CALL Select incoming information display from internal caller Number or Name 6...

Страница 65: ...old and connect you to the next call AUTO TIMER Timer in LCD that monitors call duration HEADSET USE Switches between headset and handset use HOT KEYPAD Allows for dialing without lifting handset firs...

Страница 66: ...es Menu Inside Callers Subscriber logging in from their Desk Dial the SVMi E Series access number or press the key assigned to ring SVMi E Series VMMSG Enter your personal password when prompted the d...

Страница 67: ...Assign and or Edit Primary Greeting 1 Assign and or Edit Busy Greeting 2 Assign and or Edit Blocking Greeting 3 Assign and or Edit Night Greeting 4 Assign and or Edit Screened Greeting 5 Edit Only Pe...

Страница 68: ...between the two levels 8 Pause or resume during message playback 9 Fast forward the message 5 seconds 75 GETTING STARTED Using your new SVMi E Series Subscriber Services is as simple as following a f...

Страница 69: ...n off based on their current sta tus when you access them 77 99 Change playback speed of the recording There are two levels of speed during playback Dialing this code will toggle between the two speed...

Страница 70: ...ollow Me Allows the subscriber to enter an alternate location and set how long the new destination Designated Location will be active This number may be an internal or external number This is useful i...

Страница 71: ...after you pick up the telephone and answer you will be instructed that there is a message and to enter your password Simply enter your password and you will now be logged in 81 Example Hi this is Joh...

Страница 72: ...r Message Alert There are 4 options available to you Press 1 to toggle message alert on and off Press 2 to set the schedule when you would like to be notified Press 3 to be notified on urgent messages...

Страница 73: ...ly reduce the number of prompts played in the subscriber interface mailbox prompts Change this setting only if you are very familiar with the user operation of the SVMi E Series 85 84 PERSONAL SERVICE...

Страница 74: ...ill flash Press this flashing key VMMSG and follow the prompts to retrieve messages This key may be pressed at any time to log into your Subscriber Main Menu Answer Machine Emulation If you have an An...

Страница 75: ...________________ _________________________ 23 _________________________ _________________________ 24 _________________________ _________________________ 89 SHORTCUTS Calling Calling a station that is...

Страница 76: ...___________________ 36 _________________________ _________________________ 37 _________________________ _________________________ 38 _________________________ _________________________ 39 ____________...

Страница 77: ...05 2006 ITP 5121D User Guide For OfficeServ 100 OfficeServ 500 OfficeServ 7000 Series Home Page Table of Contents ITP 5121D...

Страница 78: ...27 Privacy Release 28 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason Samsung Telecommunications America also reserves the...

Страница 79: ...ace with LCR 53 Text Messaging 54 55 Caller ID 56 60 ANI 57 60 CLI 57 60 DIALING FEATURES Speed Dialing 29 Programming Personal Speed Dial Numbers 29 30 One Touch Speed Dialing 30 Last Number Redial 3...

Страница 80: ...veryday telephone communica tions a breeze This book is written based on the factory default settings for the feature access codes Sometimes due to programming requirements these codes may be changed...

Страница 81: ...ENTATION The ITP model telephones are called IP keysets The IP keyset incorporates buttons or keys that are used to access or activate the many features of your office phone system The ITP 5121D keyse...

Страница 82: ...lok Dial Mode when dialing an outside telephone number or internal station number you must press the SEND button to initiate the call This button is also used when reviewing recently received or calle...

Страница 83: ...0 ms OFF FOR TEN SECONDS Transfer Conference Tone Indicates your call is being held and you can dial another party TRANSFER CONF TONE 100 ms ON 100 ms OFF CONTINUOUS Confirmation Tone Very short beeps...

Страница 84: ...nual assumes that the ITP keysets are connected to a functioning local IP network The local IP network must be able to communicate with the MCP and MGI card in the OfficeServ 100 OfficeServ 500 or in...

Страница 85: ...ed to the power supply or Power over Ethernet LAN port When entering the IP setup menu the LCD displays the following options Other items not shown on screen when scrolling down press down on navigati...

Страница 86: ...can enter the gateway IP address by using 0 9 and button and can save that IP address by pressing the ENTER button of the navigation button assembly 1 NETWORK MODE SET UP 2 IP ADDRESS SET UP 3 NETMASK...

Страница 87: ...ociated with your ID See your phone system administrator to get this value Press the ENTER button to save and exit Completion of Settings From the main menu select the seventh item 7 REBOOT to save al...

Страница 88: ...set and press an idle outside line button line group button or dial a line access code to receive dial tone OR press an idle outside line button line group button or dial a line access code to receive...

Страница 89: ...urn it off Press TRANSFER to store your selection 19 18 INTERCOM CALLS CALLING OTHER STATIONS Dial the extension number or group number Wait for the party to answer If you hear a brief tone burst inst...

Страница 90: ...wish to place a call on hold at another station Press TRANSFER and a dial the station number or press the appropriate DSS button Press the HOLD button This will place the call on system hold on an av...

Страница 91: ...e Automatic Hold feature set If not you must press 23 If you do not answer this recall within a pre programmed period of time it will go to the system operator CONSULTATION HOLD When you are talking o...

Страница 92: ...will ring Lift the handset or press the SEND button to answer NOTE Intercom calls will not go on Automatic Hold CONFERENCE CALLS You may conference up to five parties you and four others in any combin...

Страница 93: ...o not need to dial the desired group number See your installation company for the assigned access code MY GROUP PICKUP __________________ 27 FORWARD BUSY NO ANSWER If you have both a Forward on Busy d...

Страница 94: ...ial list A station may be assigned up to fifty numbers 00 49 See your system admin istrator to determine the amount assigned to your station While on hook press TRANSFER and then dial 105 Dial a speed...

Страница 95: ...ade through the keyset speaker The micro phone is muted 31 For the purposes of pro gramming speed dial num bers the programmable but tons are known as A B C D E and F The A button is not used The B bu...

Страница 96: ...Press the PAGE button or dial 55 Dial or press the ALL PAGE button After the attention tone make your announcement NOTE The LED on the PAGE button will only light when an All Page is in progress When...

Страница 97: ...left a message will be called automatically If that station does not answer your MESSAGE light will stay on Repeat until all messages have been returned in the order received Your MESSAGE light will t...

Страница 98: ...can set the level of background music by using the VOLUME buttons while lis tening to the music This does not affect the speakerphone level NOTES 1 Display keyset users can view message indications a...

Страница 99: ...R Hang up to complete a blind transfer after pressing the BOSS button 39 ESTABLISHED CALL PICKUP To pick up an established call in progress at a single line extension connected to a computer modem on...

Страница 100: ...ou use the handset to avoid an echo effect 2 You cannot off hook voice announce to single line telephones 41 GROUP LISTENING When you are engaged on a call and you are using the handset you may want o...

Страница 101: ...haracters You can use 0 9 Redial the new passcode to verify If successful you will hear two beeps Four beeps indicate an incorrect code Reenter the code again Press TRANSFER to store the new passcode...

Страница 102: ...ight is out will cause the keyset to enter headset mode and the light will illuminate to indicate this Pressing the button while the light is lit will cause the keyset to return to handset mode and th...

Страница 103: ...on CALLER ID REVIEW ALL This feature allows display keyset users to review Caller ID information for calls sent to their stations This list can be from ten to fifty calls in a first in first out basis...

Страница 104: ...eature keys and ac cess codes Pressing one of these buttons has the same effect as pressing a pro grammable button These buttons are called soft keys as their functions are not fixed They change to pr...

Страница 105: ...cases invaluable Displays like CALL FROM 203 TRANSFER TO 202 701 RINGING TRANSFER FM 203 708 busy Camp on to 204 Recall from 204 Call for 501 message frm 204 and FWD ALL to 204 keep you in formed of...

Страница 106: ...press ing the BSPC soft key as many times as necessary 53 DIAL 7 P Q R S 7 DIAL 8 T U V Q 8 DIAL 9 W X Y Z 9 DIAL NOTES 1 When the character you want appears on the same dial pad key as the previ ous...

Страница 107: ...REMINDER MESSAGES for instructions on how to enter charac ters to create a text message Familiarization with the two digit message numbers you will use the most will make this procedure quick and easy...

Страница 108: ...ions Dial 0 if you do not wish to view CID information 1 to view the NUMBER first or 2 to view the NAME first Press TRANSFER to exit and store your selection 57 56 CALLER ID WHAT IS CALLER ID Caller I...

Страница 109: ...EW button 59 VIEWING THE NEXT CALLER ID CALL In the event that you have a call waiting or a camped on call at your keyset you can press the NEXT button to display the Caller ID information associated...

Страница 110: ...eyset You may return the call directly from the displayed sta tus Scroll or dial option number 1 Outgoing Call Log Press ENTER Scroll to the desired PHONE NUMBER and press the SEND button to automatic...

Страница 111: ...ber directly from the displayed status Scroll or dial option number 3 Speed Dial Press ENTER Scroll to option or dial desired option 1 Personal Speed 2 System Speed Press ENTER OR Scroll to the desire...

Страница 112: ...es Menu Inside Callers Subscriber logging in from their Desk Dial the SVMi E Series access number or press the key assigned to ring SVMi E Series VMMSG Enter your personal password when prompted the d...

Страница 113: ...Assign and or Edit Primary Greeting 1 Assign and or Edit Busy Greeting 2 Assign and or Edit Blocking Greeting 3 Assign and or Edit Night Greeting 4 Assign and or Edit Screened Greeting 5 Edit Only Pe...

Страница 114: ...gle between the two levels 8 Pause or resume during message playback 9 Fast forward the message 5 seconds GETTING STARTED Using your new SVMi E Series Subscriber Services is as simple as following a f...

Страница 115: ...d on off based on their current sta tus when you access them 99 Change playback speed of the recording There are two levels of speed during playback Dialing this code will toggle between the two speed...

Страница 116: ...1 Follow Me Allows the subscriber to enter an alternate location and set how long the new destination Designated Location will be active This number may be an internal or external number This is usefu...

Страница 117: ...you after you pick up the telephone and answer you will be instructed that there is a message and to enter your password Simply enter your password and you will now be logged in Example Hi this is Joh...

Страница 118: ...r Message Alert There are 4 options available to you Press 1 to toggle message alert on and off Press 2 to set the schedule when you would like to be notified Press 3 to be notified on urgent messages...

Страница 119: ...ly reduce the number of prompts played in the subscriber interface mailbox prompts Change this setting only if you are very familiar with the user operation of the SVMi E Series 79 78 PERSONAL SERVICE...

Страница 120: ...ill flash Press this flashing key VMMSG and follow the prompts to retrieve messages This key may be pressed at any time to log into your Subscriber Main Menu Answer Machine Emulation If you have an An...

Страница 121: ...________________ _________________________ 23 _________________________ _________________________ 24 _________________________ _________________________ 83 SHORTCUTS Calling Calling a station that is...

Страница 122: ...______________________ 36 _________________________ _________________________ 37 _________________________ _________________________ 38 _________________________ _________________________ 39 _________...

Страница 123: ...05 2006 ITP 5107S User Guide For OfficeServ 100 OfficeServ 500 OfficeServ 7000 Series Home Page ITP 5107S Table of Contents...

Страница 124: ...25 Privacy Release 26 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason Samsung Telecommunications America also reserves the...

Страница 125: ...CR 50 Text Messaging 51 52 Caller ID 53 57 ANI 54 57 CLI 54 57 DIALING FEATURES Speed Dialing 27 Programming Personal Speed Dial Numbers 27 28 One Touch Speed Dialing 28 Last Number Redial 28 Manual R...

Страница 126: ...for infrequently used features Learning to use your keyset correctly will make everyday telephone communica tions a breeze This book is written based on the factory default settings for the feature ac...

Страница 127: ...Second Intervals 2 THINGS YOU SHOULD KNOW USER ORIENTATION The ITP model telephones are called IP keysets The IP keyset incorporates buttons or keys that are used to access or activate the many featur...

Страница 128: ...TONES The system provides several tones to assist you Some of these tones are already familiar to you 5 4 Intercom Dial Tone A steady tone that indicates you can begin dialing DIAL TONE CONTINUOUS Ri...

Страница 129: ...to a LAN connection that provides power over the ethernet The ITP 5107S supports the power over ethernet feature when it is connected to a IEEE 802 3af compliant LAN switch or power injector port IMP...

Страница 130: ...ed to be setup to operate within the users network The Setup Menu is also used to make changes to the keyset in the event that the system information should change The option chosen via scroll key wil...

Страница 131: ...LCD If the IP address has not been set the LCD displays nothing The user can enter the IP address using 0 9 dial buttons and button for entering a Save that IP address by pressing the SPEAKER button U...

Страница 132: ...the display will show nothing Press any dial buttons from 0 9 and button to enter the subnet mask IP address and then save that subnet mask IP address by pressing the SPEAKER but ton Use the HOLD but...

Страница 133: ...and press an idle outside line button line group button or dial a line access code to receive dial tone OR press an idle outside line button line group button or dial a line access code to receive di...

Страница 134: ...on auto camp on or 080 to turn it off Press TRANSFER to store your selection 17 16 INTERCOM CALLS CALLING OTHER STATIONS Dial the extension number or group number Wait for the party to answer If you h...

Страница 135: ...to place a call on hold at another station Press TRANSFER and a dial the station number or press the appropriate DSS button Press the HOLD button This will place the call on system hold on an availab...

Страница 136: ...ature set If not you must press HOLD and then the flashing button OR 21 If you do not answer this recall within a pre programmed period of time it will go to the system operator CONSULTATION HOLD When...

Страница 137: ...ill ring Lift the handset NOTE Intercom calls will not go on Automatic Hold CONFERENCE CALLS You may conference up to five parties you and four others in any combination of outside lines and internal...

Страница 138: ...o not need to dial the desired group number See your installation company for the assigned access code MY GROUP PICKUP __________________ 25 FORWARD BUSY NO ANSWER If you have both a Forward on Busy d...

Страница 139: ...9 Dial a line or line group access code Dial the telephone number to be stored 24 digits maximum It can include FLASH and PAUSE Press TRANSFER to store the number NOTE If the Hot Keypad feature has be...

Страница 140: ...ade through the keyset speaker The micro phone is muted 29 For the purposes of pro gramming speed dial num bers the programmable but tons are known as A B C D E and F The A button is not used The B bu...

Страница 141: ...Press the PAGE button or dial 55 Dial or press the ALL PAGE button After the attention tone make your announcement NOTE The LED on the PAGE button will only light when an All Page is in progress When...

Страница 142: ...left a message will be called automatically If that station does not answer your MESSAGE light will stay on Repeat until all messages have been returned in the order received Your MESSAGE light will t...

Страница 143: ...can set the level of background music by using the VOLUME buttons while lis tening to the music This does not affect the speakerphone level NOTES 1 Display keyset users can view message indications a...

Страница 144: ...o complete a blind transfer after pressing the BOSS button 37 ESTABLISHED CALL PICKUP To pick up an established call in progress at a single line extension connected to a computer modem on your PC Pre...

Страница 145: ...ou use the handset to avoid an echo effect 2 You cannot off hook voice announce to single line telephones 39 GROUP LISTENING When you are engaged on a call and you are using the handset you may want o...

Страница 146: ...haracters You can use 0 9 Redial the new passcode to verify If successful you will hear two beeps Four beeps indicate an incorrect code Reenter the code again Press TRANSFER to store the new passcode...

Страница 147: ...swer When a CO call arrives at your station and this option set for ON your phone will sound two beeps the same as when a screened transfer is completed and you will be SET ANSWER MODE INTERCOM You ca...

Страница 148: ...d answered with different greetings Outside and internal calls ringing to a station group will display CALL FOR xxx where xxx is the station group number This allows you to answer calls directed to yo...

Страница 149: ...tion TIMER FUNCTION Display keyset users may use this feature as a simple stopwatch When the keyset is idle press the TIMER button to start timing Press the TIMER button again to stop timing Read the...

Страница 150: ...ions before you return them With the handset on hook press the MESSAGE button with the red flashing light The first station that left a message indication will be displayed Press the UP and DOWN arrow...

Страница 151: ...listen to your caller while repeating steps 2 The following example will better demonstrate how to useText Messaging In this example station 201 is making an off hook voice announcement to station 205...

Страница 152: ...lines This will redirect these PRIVATE calls to an announce ment that states that you do not wish to receive calls that have had Caller ID blocked The code to block these calls can usually be found in...

Страница 153: ...ficeServ 100 OfficeServ 500 and OfficeServ 7000 Series systems required for receiving CID data If there are no CIDDSP s available at the time a call comes in this is the message you will see on your d...

Страница 154: ...n about this call OR You can return to the idle condition by pressing IGNORE NOTES 1 If you are on an intercom call or you have Automatic Hold turned off you must finish the existing call or place it...

Страница 155: ...es Menu Inside Callers Subscriber logging in from their Desk Dial the SVMi E Series access number or press the key assigned to ring SVMi E Series VMMSG Enter your personal password when prompted the d...

Страница 156: ...sign and or Edit Primary Greeting 1 Assign and or Edit Busy Greeting 2 Assign and or Edit Blocking Greeting 3 Assign and or Edit Night Greeting 4 Assign and or Edit Screened Greeting 5 Edit Only Perso...

Страница 157: ...gle between the two levels 8 Pause or resume during message playback 9 Fast forward the message 5 seconds GETTING STARTED Using your new SVMi E Series Subscriber Services is as simple as following a f...

Страница 158: ...d on off based on their current sta tus when you access them 99 Change playback speed of the recording There are two levels of speed during playback Dialing this code will toggle between the two speed...

Страница 159: ...1 Follow Me Allows the subscriber to enter an alternate location and set how long the new destination Designated Location will be active This number may be an internal or external number This is usefu...

Страница 160: ...you after you pick up the telephone and answer you will be instructed that there is a message and to enter your password Simply enter your password and you will now be logged in Example Hi this is Joh...

Страница 161: ...r Message Alert There are 4 options available to you Press 1 to toggle message alert on and off Press 2 to set the schedule when you would like to be notified Press 3 to be notified on urgent messages...

Страница 162: ...ly reduce the number of prompts played in the subscriber interface mailbox prompts Change this setting only if you are very familiar with the user operation of the SVMi E Series 73 72 PERSONAL SERVICE...

Страница 163: ...message light on your keyset will flash Press this flashing key VMMSG and follow the prompts to retrieve messages This key may be pressed at any time to log into your Subscriber Main Menu Answer Mach...

Страница 164: ...________________ _________________________ 23 _________________________ _________________________ 24 _________________________ _________________________ 77 SHORTCUTS Calling Calling a station that is...

Страница 165: ..._ _________________________ 36 _________________________ _________________________ 37 _________________________ _________________________ 38 _________________________ _________________________ 39 ____...

Страница 166: ...05 2006 DS 5000 Series User Guide For OfficeServ 100 OfficeServ 500 and OfficeServ 7000 Series Home Page DS 5000 Table of Contents...

Страница 167: ...up 22 Privacy Release 23 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason Samsung Telecommunications America also reserves...

Страница 168: ...pace with LCR 48 Text Messaging 49 50 Caller ID 51 55 ANI 52 55 CLI 52 55 DIALING FEATURES Speed Dialing 24 Programming Personal Speed Dial Numbers 24 25 One Touch Speed Dialing 25 Last Number Redial...

Страница 169: ...to programming requirements these codes may be changed If you find that a feature code does not work as described in this book please contact your installation and service company to determine the co...

Страница 170: ...KNOW USER ORIENTATION The DS Series keysets incorporate buttons or keys that are used to access or acti vate the many features of your office phone system The DS 5021D keysets incor porate 21 programm...

Страница 171: ...ode when dialing an outside telephone number or internal station number you must press the SEND button to initiate the call This button is also used when reviewing recently received or called numbers...

Страница 172: ...SFER CONF TONE 100 ms ON 100 ms OFF CONTINUOUS Confirmation Tone Very short beeps followed by dial tone indicate you have correctly set or canceled a system feature CONFIRMATION TONE 50 ms ON 50 ms OF...

Страница 173: ...marked with the symbol Route the handset cord out the RIGHT side of the keyset as you look at it face down Plug the four conductor line cord from the wall into the jack with the symbol on the bottom o...

Страница 174: ...andset and you are automatically connected to the ringing call See Ring Preference under Customizing Your Keyset OR press the SEND but ton to automatically answer on the speakerphone NOTE If a call is...

Страница 175: ...answered handsfree AUTO ANS CO must be set ON 12 RECALL DIAL TONE Press the NEW button to disconnect your existing call wait for dial tone and then make a new call on the same line NOTE If this button...

Страница 176: ...on and receive a busy signal but you do not want to wait for a callback MANUAL CAMP ON Press the CAMP button or dial 45 The called station will receive off hook ring tone repeated every few seconds an...

Страница 177: ...line when the called station hangs up or you can press TRANSFER to return to the outside party If you wish to send the call to another extension without waiting for the 17 16 CALL PROCESSING SYSTEM HO...

Страница 178: ...ou may now speak with each caller privately and transfer them as usual or reestablish another conference 19 first station to hang up simply press another DSS button OR Press the CALL button or C O lin...

Страница 179: ...on group of stations or an external telephone number Program a destination for the type of forwarding you want as detailed below If you have FWD ALL FWD BUSY and FWD NO ANSWER buttons press one to tur...

Страница 180: ...or DOWN to select YES or NO Press TRANSFER to store and exit STATION CALL PICKUP To pick up answer a call ringing at another station lift the handset and dial 65 plus the extension number of the ring...

Страница 181: ...fore you begin dialing 2 Redial does not apply to intercom calls 25 A B C D E F 24 DIALING FEATURES All DIALING FEATURES instructions are written to support Overlap Dialing mode This is the technical...

Страница 182: ...mmed with Call Log Blocks then the Redial will access the call log when pressed SAVE NUMBER WITH REDIAL To save the number you just dialed for later use press the SNR button before hanging up To redia...

Страница 183: ...nnot park and page intercom calls 3 If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing AUTOMATIC PARK WITH PAGE BUTTON W...

Страница 184: ...is not retrieved within a pre programmed period of time it will recall your keyset and have a slow flashing amber light You cannot park and page intercom calls 2 If the Hot Keypad feature has been tu...

Страница 185: ...message See Alarm Reminder Messages under Display Features 33 32 CONVENIENCE FEATURES DO NOT DISTURB Use this feature when you want to block calls to your keyset While on hook press the DND button or...

Страница 186: ...your selection 35 0 UNLOCKED 1 LOCKED OUTGOING 2 LOCKED ALL CALLS Make outside calls YES NO ACCESS DENIED NO Receive outside calls YES YES NO Make intercom calls YES YES NO Receive intercom calls YES...

Страница 187: ...urst to another sta tion regardless of the status of your phone on hook off hook handsfree DND or ringing To send a signal to another station Press the Manual Signalling MS button You may press the MS...

Страница 188: ...handset Press TRANSFER to store your selection 39 38 CUSTOMIZING YOUR KEYSET AME PASSWORD This feature allows people using the AME feature to enable password protection This will prevent unauthorized...

Страница 189: ...o store your selection 41 40 Your keyset may be equipped with a Headset mode button If it is so equipped pressing this button while the light is out will cause the keyset to enter headset mode and the...

Страница 190: ...ns available under each of the three main categories The symbol displayed as the last character on the lower line of the display indicates that there are additional options Press the SCROLL button to...

Страница 191: ...this feature as a simple stopwatch When the keyset is idle press the TIMER button to start timing Press the TIMER button again to stop timing Read the elapsed time in the display Lift the handset and...

Страница 192: ...the handset on hook press the MESSAGE button with the red flashing light The first station that left a message indication will be displayed Press the UP and DOWN arrows to scroll through the stations...

Страница 193: ...listen to your caller while repeating steps 2 The following example will better demonstrate how to useText Messaging In this example station 201 is making an off hook voice announcement to station 20...

Страница 194: ...lines This will redirect these PRIVATE calls to an announce ment that states that you do not wish to receive calls that have had Caller ID blocked The code to block these calls can usually be found i...

Страница 195: ...eServ 100 OfficeServ 500 and OfficeServ 7000 Series systems required for receiving CID data If there are no CIDDSP s available at the time a call comes in this is the message you will see on your disp...

Страница 196: ...OR You can return to the idle condition by pressing IGNORE If you are on a call Press the INQUIRE button Your existing call will go on hold OR Press the CID button and then the INQUIRE soft key to pl...

Страница 197: ...n be accomplished via the LCD programming These features and functions can be accessed by pressing the MENU button Follow the user instructions below to utilize these features and functions After pres...

Страница 198: ...utside the office The basic operation is the same but the access method will be different See the SVMi E Series Subscriber Services Menu Diagram for more details Note that some features and prompts de...

Страница 199: ...ssign and or Edit Primary Greeting 1 Assign and or Edit Busy Greeting 2 Assign and or Edit Blocking Greeting 3 Assign and or Edit Night Greeting 4 Assign and or Edit Screened Greeting 5 Edit Only Pers...

Страница 200: ...RESUME 63 62 ACCESSING YOUR MAILBOX Also known as Subscriber Services Menu Inside Callers Subscriber logging in from their Desk Dial the SVMi E Series access number or press the key assigned to ring...

Страница 201: ...NAL SERVICES 1 or 3 LISTENING TO OLD OR NEW MESSAGES 1 Play replay the message you just heard 11 Play the previous message 2 Save the message you just heard and listen to the next message 3 Delete the...

Страница 202: ...Find Me when enabled will attempt to locate the subscriber by calling a list of preprogrammed phone numbers The stored phone numbers are entered in Personal Services 2 if allowed by the Administrator...

Страница 203: ...eone else can help you please enter the extension number now Or to leave me a message press 1 69 68 play your primary No Answer greeting during the day when you are avail able and will NOT ring your e...

Страница 204: ...eeting number to edit and follow the instructions to record your greeting When you are done recording your greeting you will be able to lis ten to the greeting you recorded save the greeting you recor...

Страница 205: ...ture must be authorized by the System Administrator and can be limited or opened to internal local and long distance calls 7 Personal Administration This area is used during the initial set up of your...

Страница 206: ...mailbox and monitor it Press to immediately disconnect your station The caller continues to leave a message normally Pick up the handset and monitor privately Press ANS RLS to answer the call using th...

Страница 207: ...lay keyset users have the added advantage of using the soft keys and displays to play save delete reply call forward rewind pause fast forward change the vol ume get message information or help Viewin...

Страница 208: ..._________________________ 49 _________________________ _________________________ PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 01 _____...

Страница 209: ...Calls 20 21 Transfer with Camp On 21 Transfer to Voice Mail 21 Call Waiting 21 Conference Calls 22 for OfficeServ 100 OfficeServ 500 and OfficeServ 7000 Series May 2006 iDCS KEYSET USER GUIDE Samsung...

Страница 210: ...Names 49 Managing Key Assignments 50 LCR with Clear 50 Backspace with LCR 50 Forwarding Calls 23 25 Call Pickup 25 My Group Pickup 25 Privacy Release 26 DIALING FEATURES Speed Dialing 27 Programming...

Страница 211: ...odes Sometimes due to programming requirements these codes may be changed If you find that a feature code does not work as described in this book please contact your installation and service company t...

Страница 212: ...HINGS YOU SHOULD KNOW USER ORIENTATION iDCS telephones are called keysets They contain buttons or keys that are used to access or activate the many features of your office phone system The keys with p...

Страница 213: ...short beeps followed by dial tone indicate you have correctly set or canceled a system feature CONFIRMATION TONE 50 ms ON 50 ms OFF FOR ONE SECOND programmable Error Tone A distinctive two level beep...

Страница 214: ...ringing 6 iDCS 18D KEYSET Scroll Call 1 Call 2 Message Memory Redial Transfer Speaker HOLD ANS RLS Volume 1 2ABC 3DEF 4GHI 5JKL 6MNO 7PQRS 8TUV 9WXYZ 0OPER iDCS 18D 32 CHARACTER DISPLAY Two lines with...

Страница 215: ...64 64 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly to indicate busy conditions of other stations for One Touch dialing and many other system features 14 PROGRAMMABLE KEYS WITH RED...

Страница 216: ...e Interface DLI port that supports 2B D operation your installing company can determine this you may install a daugh ter module that provides a Digital Line Interface DLI port for connection of a dig...

Страница 217: ...e into the keyset and the other end into the 14 button strip Place the support bracket over the ribbon cable and secure with the six screws provided Reattach the base pedestal ADDING A KEYSET DAUGHTER...

Страница 218: ...ess an idle outside line button line group button or dial a line access code to receive dial tone OR press an idle outside line button line group button or dial a line access code to receive dial tone...

Страница 219: ...Press TRANSFER to store your selection 17 16 INTERCOM CALLS CALLING OTHER STATIONS Dial the extension number or group number Wait for the party to answer If you hear a brief tone burst instead of ring...

Страница 220: ...ss the HOLD button twice The call will flash green on your keyset and this line will show a steady red light on other keysets To retrieve the call press the flashing green line button or press the HOL...

Страница 221: ...et or press the ANS RLS key to answer NOTE Intercom calls will not go on Automatic Hold 21 If you do not answer this recall within a pre programmed period of time it will go to the system operator CON...

Страница 222: ...n dialing CONFERENCE CALLS You may conference up to five parties you and four others in any combination of outside lines and internal stations in any order While engaged in a conversation press the CO...

Страница 223: ...to dial the desired group number See your installation company for the assigned access code MY GROUP PICKUP __________________ 25 FORWARD BUSY NO ANSWER If you have both a Forward on Busy destination...

Страница 224: ...24 digits maximum It can include FLASH and PAUSE Press TRANSFER to store the number NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before...

Страница 225: ...ing made through the keyset speaker The micro phone is muted 29 For the purposes of programming speed dial numbers the programmable keys are known as A B C D E and F and are defined below The A key is...

Страница 226: ...ss the PAGE key or dial 55 Dial or press the ALL PAGE key After the attention tone make your announcement NOTE The LED on the PAGE key will only light when an All Page is in progress When the called p...

Страница 227: ...essage will be called automatically If that station does not answer your MESSAGE light will stay on Repeat until all messages have been returned in the order received 33 32 MEET ME PAGE Lift the hands...

Страница 228: ...ing the VOLUME keys while listen ing to the music This does not affect the speakerphone level Your MESSAGE light will turn off when all messages have been returned NOTES 1 Display keyset users can vie...

Страница 229: ...ang up to complete a blind transfer after pressing the BOSS key 37 ESTABLISHED CALL PICKUP To pick up an established call in progress at a single line extension connected to a computer modem on your P...

Страница 230: ...32 Button Add On Module you can receive Executive OHVA calls Executive Off Hook Voice Announce allows you to engage in conversation on your keyset and simultaneously receive and reply handsfree to an...

Страница 231: ...heard by the caller on the keyset When you receive an executive OHVA through your AOM Reply by speaking in the direction of the microphone in the AOM unit Adjust the volume with the VOLUME keys on th...

Страница 232: ...u choose With the handset on hook press TRANSFER and then dial 110 Dial 061 to turn ring preference on or 060 to turn it off Press TRANSFER to store your selection SET ANSWER MODE INTERCOM You can rec...

Страница 233: ...ber This allows you to answer calls directed to you differently than calls directed to your group AUTO ANSWER CO CALLS This option will allow CO calls that directly ring your phone to auto answer When...

Страница 234: ...Display keyset users may use this feature as a simple stopwatch When the keyset is idle press the TIMER button to start timing Press the TIMER button again to stop timing Read the elapsed time in the...

Страница 235: ...th the handset on hook press the MESSAGE key with the red flashing light The first station that left a message indication will be displayed Press the UP and DOWN arrows to scroll through the stations...

Страница 236: ...call progress condition At all times after step 1 you can talk and listen to your caller while repeating steps 2 The example on the following page will better demonstrate how to use Text Messaging In...

Страница 237: ...tates that you do not wish to receive calls that have had Caller ID blocked The code to block these calls can usually be found in the front section of the telephone direc tory OUT OF AREA The caller i...

Страница 238: ...s required for receiving CID data If there are no CIDDSP s available at the time a call comes in this is the message you will see on your display NOTE The Caller ID features require optional software...

Страница 239: ...Press the INQUIRE key Your existing call will go on hold OR Press the CID key and then the INQUIRE soft key to place the first call on hold Dial the trunk number You may now answer the call by pressin...

Страница 240: ...res and Services known as Subscriber Services Voice Mail is one of the Subscriber Services available Your voice mail box has the capability of storing private messages and offers a number of options f...

Страница 241: ...Assign and or Edit Primary Greeting 1 Assign and or Edit Busy Greeting 2 Assign and or Edit Blocking Greeting 3 Assign and or Edit Night Greeting 4 Assign and or Edit Screened Greeting 5 Edit Only Per...

Страница 242: ...ESUME 63 62 ACCESSING YOUR MAILBOX Also known as Subscriber Services Menu Inside Callers Subscriber logging in from their Desk Dial the SVMi E Series access number or press the key assigned to ring SV...

Страница 243: ...L SERVICES 1 or 3 LISTENING TO OLD OR NEW MESSAGES 1 Play replay the message you just heard 11 Play the previous message 2 Save the message you just heard and listen to the next message 3 Delete the m...

Страница 244: ...Find Me when enabled will attempt to locate the subscriber by calling a list of preprogrammed phone numbers The stored phone numbers are entered in Personal Services 2 if allowed by the Administrator...

Страница 245: ...else can help you please enter the extension number now Or to leave me a message press 1 69 68 then play your primary No Answer greeting during the day when you are available and will NOT ring your ex...

Страница 246: ...ting number to edit and follow the instructions to record your greeting When you are done recording your greeting you will be able to lis ten to the greeting you recorded save the greeting you recorde...

Страница 247: ...assword and record your name Many of these features must be allowed by the System Administrator 1 Workload Management Allows you to access to all reminders both Active and Pending If authorized you ca...

Страница 248: ...ilbox and monitor it Press to immediately disconnect your station The caller continues to leave a message normally Pick up the handset and monitor privately Press ANS RLS to answer the call using the...

Страница 249: ...keyset users have the added advantage of using the soft keys and displays to play save delete reply call forward rewind pause fast forward change the vol ume get message information or help Viewing M...

Страница 250: ...________________________ 49 _________________________ _________________________ PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 01 _______...

Страница 251: ...notice to make changes in design ir components of equipment as engineering and manufacturing may warrant Samsung Telecommunications America disclaims all liabilities for damages arising from the erro...

Страница 252: ...tive Secretary Hot Line 35 Group Listening 36 Account Codes 36 Locking Your Keyset 36 Manual Signalling 37 Off Hook Voice Announce 37 OHVA Block 38 OHVA Reject 38 In Group Out of Group 39 TABLE OF CON...

Страница 253: ...ssages 47 Personal Speed Dial Names 48 Station Names 48 Managing Key Assignments 48 LCR with Clear 49 Backspace with LCR 49 Text Messaging 50 51 Caller ID ANI CLI 52 56 ADD ON MODULE 32 Button Module...

Страница 254: ...uide and to become familiar with the operation of your keyset Keep this guide handy You may need to look up instructions for infrequently used features Learning to use your keyset correctly will make...

Страница 255: ...rolled by a user programmable setting 2 THINGS YOU SHOULD KNOW USER ORIENTATION DCS telephones are called keysets They contain buttons or keys that are used to access or activate the many features of...

Страница 256: ...e MICROPHONE For handsfree operation SPEAKER For handsfree operation and ringing 4 SYSTEM TONES The system provides several tones to assist you Some of these tones are already familiar to you Intercom...

Страница 257: ...e operation and ringing 6 LCD 12B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover Push the cover sideways Lift the cover and remove the design...

Страница 258: ...EY TRANSFER KEY HOLD KEY 8 BASIC 12B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover Push the cover sideways Lift the cover and remove the des...

Страница 259: ...AN OUTSIDE CALL Lift the handset and press an idle outside line button line group button or dial a line access code to receive dial tone OR to use the speakerphone press an idle outside line button l...

Страница 260: ...o the calling party Finish the call by replacing the handset or pressing the ANS RLS or the MON ITOR key if you are using a 7B phone See Ring Preference under Customizing Your Keyset VOICE ANNOUNCE MO...

Страница 261: ...call replace the handset or press the ANS RLS or the MONITOR key if you are using a 7B phone NOTE In order for C O calls to be answered handsfree AUTO ANS CO must be set to ON BUSY STATION CALLBACK W...

Страница 262: ...r press the SPK key before you begin dialing 17 16 CALL PROCESSING SYSTEM HOLD When you are connected to any call press HOLD The call will flash green at your keyset If this call appears on a line key...

Страница 263: ...all to another extension in one of two ways You can do a screened transfer by informing the other extension who is calling or you can do a blind transfer without notification While on a call press the...

Страница 264: ...ructions to drop a party and use your extension number When they hang up the lines will release automatically Press CONF to rejoin a trunk to trunk conference CONFERENCE SPLITTING If you are the contr...

Страница 265: ...Privacy While on you are talking on a C O line and you wish to have other internal parties or up to three join the conversation Press the PRB key the PRB key will light steady red Inform the other par...

Страница 266: ...p to fifty numbers 00 49 See your system admin istrator to determine the amount assigned to your station While on hook press TRSF and then dial 105 Dial a speed dial number 00 49 Dial a line or line g...

Страница 267: ...he purposes of programming speed dial numbers the programmable keys in the bottom row are known as A B C D E and F and are defined below The A key is not used The B key inserts a flash The C key inser...

Страница 268: ...making an outside call and you receive a busy signal the system can automatically redial the number for you It will automatically redial at a pre pro grammed interval for up to 15 attempts When you he...

Страница 269: ...AGE Lift the handset Press the Meet Me Page MMPG key or dial 54 Dial the desired zone number After the attention tone instruct the paged person to dial 56 Press WAIT or TRSF Remain off hook until the...

Страница 270: ...TURNING MESSAGES Press the MSG key or dial 43 The first station that left a message will be called automatically If that station does not answer your MSG light will stay on Repeat until all messages h...

Страница 271: ...ete the transfer OR Hang up to complete a blind transfer after pressing the BOSS key 35 ESTABLISHED CALL PICKUP To pick up an established call in progress at a single line extension connected to a com...

Страница 272: ...u use the handset to avoid an echo effect 2 You cannot off hook voice announce to single line telephones 37 GROUP LISTENING When you are engaged on a call and you are using the handset you may want ot...

Страница 273: ...ty Press the flashing CALL button on your keyset This will place the original party on hold and allow you to talk to the announcing party To return to your first party press the key corresponding to y...

Страница 274: ...ial 021 to use the headset or 020 to use the handset Press TRSF to store your selection 41 40 CUSTOMIZING YOUR KEYSET AME PASSWORD This feature allows people using the AME feature to enable password p...

Страница 275: ...go out HOT KEYPAD Your keyset s keypad can be made live or hot so that it is not necessary to lift the handset or press SPK or the MONITOR key before you begin dialing Calls can be made and features...

Страница 276: ...ecall from 204 Call for 501 message from 204 and FWD ALL to 204 keep you in 45 44 DISPLAY FEATURES INTERACTIVE DISPLAY KEYS The three keys below the display are substitutes for dedicated feature keys...

Страница 277: ...S 7 DIAL 8 T U V 8 47 formed of what is happening and where you are In some conditions you are prompted to take an action and in other cases you receive directory information DISPLAY NUMBER DIALED Dis...

Страница 278: ...e same dial pad key as the previous character press UP to move the cursor one space to the right To cancel an individual alarm and reminder message Press TRSF and then dial 112 Dial alarm number 1 2 o...

Страница 279: ...t message while continuing to talk and listen to your outside party The other station can view this message and take the appropriate action or respond back with another text message You must be permit...

Страница 280: ...selected you can press the NDD key to view the other pieces of CID information To select the type of Caller ID information you wish to view first With the handset on hook press TRSF and then dial 119...

Страница 281: ...l you will receive a call no longer avail able display 55 Dial 0 for CID options or 1 for ANI options or 2 for CLI options Dial 0 for if you do not wish to view CID information 1 to view the NUMBER fi...

Страница 282: ...A maximum of four 64 button modules can be assigned to any key set 57 REVIEWING PAST CALLER ID CALLS This feature allows you to review CID information for calls sent to your keyset This list can cont...

Страница 283: ...stening to your Message 4 Access Manager See Access Manager 5 Personal Greetings See Personal Greetings 6 Mailbox Administration See Mailbox Administration Personal Services See Personal Services Retu...

Страница 284: ...Assign and or Edit Primary Greeting 1 Assign and or Edit Busy Greeting 2 Assign and or Edit Blocking Greeting 3 Assign and or Edit Night Greeting 4 Assign and or Edit Screened Greeting 5 Edit Only Pe...

Страница 285: ...AL GREETINGS 6 MAILBOX ADMINISTRATION 8 PAUSE RESUME 0 PLAY MENU OPTIONS EXIT TO AUTO ATTENDANT PERSONAL SERVICES 1 or 3 LISTENING TO OLD OR NEW MESSAGES 1 Play replay the message you just heard 11 Pl...

Страница 286: ...a Enter the recipient s mailbox number or if this is not known enter to use the system directory b Record your message at the tone After recording the message you will hear the Send Menu with the fol...

Страница 287: ...e Find Me feature only use the first five 7 Night Intercept This feature is dependent on your weekly availability schedule which is entered in Personal Services 3 if allowed by the Administrator When...

Страница 288: ...after you pick up the telephone and answer you will be instructed that there is a message and to enter your password Simply enter your password and you will now be logged in 69 68 Example Hi this is...

Страница 289: ...ces Menu press 6 for Mailbox Administration Press 1 for Message Alert There are 4 options available to you Press 1 to toggle message alert on and off Press 2 to set the schedule when you would like to...

Страница 290: ...TRATION SETTINGS This menu allows you to make changes to basic setup settings that are rarely changed Use these when you initially set up your personal Subscriber settings You probably will not need t...

Страница 291: ...connection between the caller and your voice mail box At this time you will only be monitoring the call you can not talk to the other party until you answer You may pick up the call at any time or ign...

Страница 292: ...________________ _________________________ 23 _________________________ _________________________ 24 _________________________ _________________________ 77 SHORTCUTS Calling Calling a station that is...

Страница 293: ..._______________________ 36 _________________________ _________________________ 37 _________________________ _________________________ 38 _________________________ _________________________ 39 ________...

Страница 294: ...e 10 Forwarding Your Calls 10 12 Call Pickup 12 STANDARD TELEPHONE USER GUIDE May 2006 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide fo...

Страница 295: ...d on the factory default settings for the feature access codes Sometimes due to programming requirements these codes may be changed If you find that a feature code does not work as described in this b...

Страница 296: ...OfficeServ 7000 Series systems with dial tone This is also referred to as internal or intercom dial tone To get an outside line from the tele phone company dial an access code usually the digit 9 To c...

Страница 297: ...rammed to require an authorization code before making a call Dial and a valid code You will hear confirmation tone followed by dial tone Select a C O line If your system is programmed to require an ac...

Страница 298: ...call Finish the call by replacing the handset BUSY STATION CALLBACK When you call another station and you receive a busy signal Hookflash receive transfer tone dial 44 receive transfer tone and hang...

Страница 299: ...transfer to was busy or did not answer TRANSFER RECALL All calls that you have transferred screened unscreened and camped on will automatically recall to your station if they are not answered in a pr...

Страница 300: ...camped on to you You will receive camp on tone indicating another call is waiting Hookflash and then dial 11 to put the first call on hold Hang up and the waiting call will ring Lift the handset to an...

Страница 301: ...ber is stored in memory until you save another When you do the new number will be saved and the old number will be erased NOTE Save Number does not apply to intercom calls FORWARD FOLLOW ME When you w...

Страница 302: ...tone make the announcement MEET ME PAGE ANSWER Make a page by dialing 54 plus any zone and instruct the paged person to dial 56 After completing the page hookflash and remain off hook until the paged...

Страница 303: ...E key on key sets will flash and standard telephones will receive special dial tone and light their message lamp if their phone is equipped with one and they are on a 16DSL card Hookflash and dial 43...

Страница 304: ...WERING THE DOOR PHONE When your station is programmed to receive calls from the door phone You will receive three short rings repeatedly Lift the handset and you will be connected to the door phone If...

Страница 305: ...__________________ _________________________ 18 _________________________ _________________________ 19 _________________________ _________________________ 20 _________________________ ________________...

Страница 306: ..._ _________________________ 36 _________________________ _________________________ 37 _________________________ _________________________ 38 _________________________ _________________________ 39 ____...

Страница 307: ...n in this guide for any reason Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may...

Страница 308: ...ppointment Reminder with Message 25 26 Managing Key Assignments 27 28 Programming Account Codes 29 Station Timers 30 31 Adding Names to the Translation Table 31 32 Holiday 33 Customer Set Relocation 3...

Страница 309: ...se Several of the features listed in this book are specific to the system operator or attendant position You can have more than one operator or set your system up to be used without an operator The de...

Страница 310: ...erent station and or station groups Examples of why different ring plans are required can include normal day operation night operation using different oper ators during different lunch shifts and Satu...

Страница 311: ...dial another number Press and hang up when finished 5 4 When the second or third option is selected the barger will take priority over the line This means unless you barger hang up first the station...

Страница 312: ...tside calls Tie line calls can be put on hold transferred and conferenced in the same manner as are other outside calls 7 6 NOTE Outgoing DISA calls are controlled by the dialing class of the station...

Страница 313: ...not answered and were accompanied with valid CID information Calls with CID information consist ing of OUT OF AREA PAYPHONE or PRIVATE will not be stored in the list The aban doned calls list is acce...

Страница 314: ...cannot be used Enter the station number to be investigated You can now press BARGE to barge in on the conversation OR You can press NND to view more information about the call OR You can press DROP t...

Страница 315: ...OTE You must begin programming within 30 seconds Once you are in program ming any delay of more than 30 seconds between key strokes will cause the sys tem to automatically close programming CUSTOMER L...

Страница 316: ...1 YY Year Enter the last two digits of the year HH Hours Use the 24 hour clock and enter a number in the range of 00 24 MM Minutes Enter a number in the range of 00 59 Failure to enter the time using...

Страница 317: ...pecial characters space _ and 14 13 2 Dial the station number OR use the 205 PASSCODE UP and DOWN keys to scroll through PASSCODE the keyset numbers and press the right soft key to move the cursor rig...

Страница 318: ...ou may assign a name of 11 characters long PROGRAM KEYS UP DOWN Used to scroll and move cursor KEYPAD Used to enter characters HOLD Press to clear entry Open customer programming and follow the instru...

Страница 319: ...and advance to next program A Does not have a function B Inserts a FLASH C Inserts a PAUSE D Changes the dialing type from pulse to tone E Hides and displays digits F Changes display to speed dial nam...

Страница 320: ...m SYS SPEED NAME Station Names and press the right soft 505 SAMSUNG key to return to step 2 OR press the F key to toggle to the speed dial number to return to Program System Speed Dial Numbers step 4...

Страница 321: ...ls through extension numbers and speed dial bins KEYPAD Used to enter number HOLD Press to clear entry A Does not have a function B Inserts a FLASH C Inserts a PAUSE D Changes the dialing type from pu...

Страница 322: ...previous entry ANS RLS Used to select ALL ACTION DISPLAY 1 Press TRSF and then dial 106 201 SPEED NAME Display shows 00 2 Dial the station number e g 205 OR 205 SPEED NAME press UP or DOWN to select t...

Страница 323: ...ata Open customer programming and follow the instructions below ACTION DISPLAY 1 Press TRSF and then dial 116 201 ALM REM 1 Display shows HHMM NOTSET 2 Dial the station number e g 205 OR 205 ALM REM 1...

Страница 324: ...Voice Mail Transfer Voice Mail Group Number SG Station Group 501 519 for the OfficeServ 100 501 539 for the OfficeServ 500 M 501 579 for the OfficeServ 500 L 501 539 for the OfficeServ 7200 501 579 fo...

Страница 325: ...tion The default is 15 seconds and the range is 000 to 250 seconds Make sure that this timer is not set to a greater value than the trans fer recall timer or transferred calls will not forward DTMF DU...

Страница 326: ...ntries in the OfficeServ 500 L system or 500 entries in the OfficeServ 100 system with each entry comprised of a ten digit tele phone number and a 16 digit name See Program Station Names Open customer...

Страница 327: ...ress RIGHT soft key to move cursor EXT 202 EXT _ 3 Enter second station number e g 210 SET RELOCATION Press RIGHT soft key to enter data EXT 202 EXT 210 4 Display will return to STEP 1 SET RELOCATION...

Страница 328: ...the SYSTEM ALARM button will continue to flash until your Service Company views and clears the alarms in the alarm report located in the system software CUSTOMER SET RELOCATION ALLOW TABLE Single Line...

Страница 329: ...me 12 Average Ring Time 13 Call Status 13 Manual Wrap Up 13 Agent Pin Numbers 13 14 Sample UCD Report 15 AUTO ATTENDANT AND UNIFORM CALL DISTRIBUTION ADMINISTRATION GUIDE for OfficeServ 500 and Office...

Страница 330: ...systems are equipped with an integrated option package to enhance call processing The improved feature sup port is in the form of Auto Attendant and Uniform Call Distribution One or both may be activ...

Страница 331: ...l FLASH AUTO RING PLAN SERVICE Manually changing an Auto Attendant to a different ring plan without an alter nate greeting The greeting will change the OfficeServ 100 or the OfficeServ 500 system ring...

Страница 332: ...call is being processed SUPERVISOR Each UCD group can be assigned one or more optional supervisors A supervisor can be responsible for more than one UCD group If you are a supervisor you will have a...

Страница 333: ...calls abandoned today Press the UP key You will be presented with the following display It shows you the average amount of time it takes a caller to be answered after the call begins ring ing at a sta...

Страница 334: ...e following display The CLEAR option is used to clear set to 0 the CALL and AGENT data for the current group in this case 529 the sales group The PRINT option is used to print the CALL and AGENT data...

Страница 335: ...a real time statistic and so will not print on a report Abandoned Calls This shows the number of callers that reached the UCD group but hung up before being answered A high number probably means that...

Страница 336: ...es are previously explained CALL STATUS CS This key may be programmed on each agent keyset to provide an indication of waiting calls at the UCD group This key has no effect when pressed but will flash...

Страница 337: ...NAME CALLS AVERAGE RING ANSWERED CALL TIME TIME 01 210 JOHN 0002 01 55 00 05 02 211 SAM 0001 02 18 00 06 03 208 MIKE 0003 01 22 00 04 04 207 PETER 0001 03 16 00 05 14 Enter ID code via keypad e g 1234...

Страница 338: ...on in this guide for any reason SamsungTelecommunications America Inc also reserves the right without prior notice to makechangesindesignorcomponentsofequipmentasengineeringandmanufacturingmaywarrant...

Страница 339: ...umber 5 Entering room names from your keyset 7 Checking a guest out of a room using the Check Out key 9 Checking a guest out of a room using the Hotel key 10 DEPOSITPOSTING 11 Adding credit to a room...

Страница 340: ...rt 31 Viewing and Changing the Status of the Room 32 Using the Console to View Room Status 33 Maid Service 34 WAKEUPCALLS 35 Wake up activity report 35 Setting a wake up call 36 Setting a wake up call...

Страница 341: ...om charges without checking the guest out for reference purposes NOTE Systems utilizing multiple phones in guest meeting rooms must check in out each extension for proper billing The system does not c...

Страница 342: ...G IN A GUEST WHEN YOU DON T KNOW AN AVAILABLE ROOM NUMBER ACTION DISPLAY 1 Press HOTEL key Room Check Phone Stat Out Bill 2 Press STAT soft key Enter Room XXXX AVAIL RPT OCCUP 3 Press AVAIL soft key S...

Страница 343: ...S FROM YOUR KEYSET Digital Keysets Only Youcanassignan11characternametoyourdigitalphone Thisallowsyoutocallthe guests by using the directory dial feature You can enter a guest s name during the check...

Страница 344: ...ociatedDSSkey Check Out Room YES HOLD PRINT 2 Press YES to check the guest out andprintaroombill 3 Press HOLD to hold the room for late check out 4 Press PRINT to print a copy of the roombillwithoutch...

Страница 345: ...the system 10 DEPOSITPOSTING The CREDIT feature allows an administrator display keyset to apply a deposit to a roombill Thisdepositcanbeusedtooffsetchargesalreadyincurredortoprepayfor either of the ro...

Страница 346: ...er Room the room number either manually on NUMBER XXXX thekeypadorbypressingthe associatedDSSkey 2 Enter the Staff ID CODE Enter Staff Code XXXX 3 Select PHONE soft key Add credit to ROOM PHONE 4 Ente...

Страница 347: ...stRoom LifthandsetandreceiveDialTone Dial 401 on the Keypad DND Activate Code ReceiveConfirmationToneandhangup 14 CancelingExecutiveDND ACTION DISPLAY 1 Press SET DND key Enter Extension Number 2 Ente...

Страница 348: ...TEM TO A ROOM FROM AN ADMINISTRATOR KEYSET ACTION DISPLAY 1 Press the BILL key and then Service Charge select ADD ADD DELETE 2 Enter the room number the item Enter Room is to be billed to either manua...

Страница 349: ...the guest room number either Enter Room manuallyonthekeypadorbypressing Number XXXX theassociatedDSSkey 3 Enter the Staff ID CODE Enter Staff Code XXXX 4 Enter the Item Code Enter Item Code XX 5 Enter...

Страница 350: ...urkeysetmusthavea REMOTEBILLING RB key to implement this feature When a guest wishes to place an outside telephone call from a restricted telephone such as a lobby or house phone they must first place...

Страница 351: ...nually set Night Service Two of these methods require administrator or business keysets with programmed NIGHT keys The third is the single line telephone operation ThefirstmethodutilizesasingleNIGHT R...

Страница 352: ...1 for DAY OPERATION Dial 2 for NIGHT OPERATION Dial 3 for WEEKEND OPERATION Receive confirmation tone Hangup Passcode and feature access codes are provided by your service company 24 NON DISPLAY KEYS...

Страница 353: ...26 PRINTEDREPORTS PHONE BILL PRINTOUT ThePhoneBilloptionallowsanadministratordisplaykeysettoprintoutthephonebill for a specific room Iftheguestwishestopayforphonecallsseperatelyfromtheroombill thephon...

Страница 354: ...rrent charges from the room bill PRINTING A GUEST OR MEETING ROOM BILL ACTION DISPLAY 1 Press the CHECK OUT key Enter Room NUMBER 2 Entertheroomnumber eithermanually Check Out Room on the keypad or by...

Страница 355: ...othOccupiedandNeedsCleaningdisplays Scroll Key Scroll Key 31 PRINTING A ROOM STATUS REPORT Anadministratordisplaykeysetcanrequestaprintouttoviewthestatusofguestand meetingrooms Therearefivedifferentro...

Страница 356: ...Indicates that the room is being held and re quires cleaning sent to PMS HOLD AND NEEDS MAINTENANCE Indicates that the room is being held and requirescleaning senttoPMS USING THE CONSOLE TO VIEW ROOM...

Страница 357: ...the HOTEL feature access code ______________ 3 Dial your staff ID code 4 Dial the associated activity code from the above list 5 Receiveconfirmationtoneandhangup TEAR HERE 34 35 WAKE UP CALLS Wake up...

Страница 358: ...T key and this will return you to idle NOTE Wakeupcallsusethesystemclockasareference sothesystemclockmustbe setcorrectly SETTING A WAKE UP CALL FROM A GUEST ROOM Lift handset and receive dial tone Dia...

Страница 359: ...bypressing NUMBER XXXX theassociatedDSSkey 3 The display will confirm the room Room XXXX Wakeup numbertoyou PRINT EXIT 4 If the PRINT key is pressed a report of all wake up activity for the selected g...

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