42 English
Tr
ouble
shoo
ting
Troubleshooting
Problem
Cause
Action
The thaw
function does not
work.
The oven may not work, too
much food is being cooked,
or improper cookware is
being used.
Put one cup of water in a
microwave-safe container and
run the microwave for 1-2
minutes to check whether the
water is heated. Reduce the
amount of food and start the
function again. Use a cooking
container with a flat bottom.
The interior light
is dim or does
not turn on.
The door has been left open
for a long time.
The interior light may
automatically turn off when
the Eco function operates.
Close and reopen the door or
press the Cancel button.
The interior light is covered
by foreign matter.
Clean the inside of the oven
and check again.
A beeping sound
occurs during
cooking.
If the Auto Cook function
is being used, this beeping
sound means it's time to
turn over the food during
thawing.
After turning over the food,
press the
Start
button again
to restart operation.
The oven is not
level.
The oven is installed on an
uneven surface.
Make sure the oven is
installed on flat, stable
surface.
There are sparks
during cooking.
Metal containers are used
during the oven/thawing
functions.
Do not use metal containers.
When power
is connected,
the oven
immediately
starts to work.
The door is not properly
closed.
Close the door and check
again.
Problem
Cause
Action
The door cannot
be opened
properly.
Food residue is stuck
between the door and oven
interior.
Clean the oven and then open
the door.
The oven does
not heat.
The oven may not work, too
much food is being cooked,
or improper cookware is
being used.
Put one cup of water in a
microwave-safe container and
run the microwave for 1-2
minutes to check whether the
water is heated. Reduce the
amount of food and start the
function again. Use a cooking
container with a flat bottom.
Heating is weak
or slow.
The oven may not work, too
much food is being cooked,
or improper cookware is
being used.
Put one cup of water in a
microwave-safe container and
run the microwave for 1-2
minutes to check whether the
water is heated. Reduce the
amount of food and start the
function again. Use a cooking
container with a flat bottom.
The warm
function does not
work.
The oven may not work, too
much food is being cooked,
or improper cookware is
being used.
Put one cup of water in a
microwave-safe container and
run the microwave for 1-2
minutes to check whether the
water is heated. Reduce the
amount of food and start the
function again. Use a cooking
container with a flat bottom.
MC11J7033CT_AC_DE68-04334R-03_EN.indd 42
2017-12-21 9:42:30
