51
7
Night Intercept
This feature is dependent on your weekly availability schedule, which is
entered in 'Personal Services'
[#][3]
(if allowed by the Administrator). When
Night Intercept is active the SVM/SVMi E-Series will first ring your extension
0 then play your primary, No Answer greeting during the day (when you are
available) and will NOT ring your extension but simply play your Night greet-
ing during the night (when you are not available).
Note:
This does NOT use the Day and Night schedules of the phone system. It
is solely controlled by the Subscriber’s Availability Schedule.
8
Pause / Resume
4
Exit from Access Manager
0
Play All Options
#
Play Access Coverage
This feature is useful for finding out how you current access settings are set.
It will also tell you what greetings will play under each of the call conditions
you have setup.
5
PERSONAL GREETINGS
The options available in this menu will be determined by your System
Administrator, and not all of them may be available to you. In the simplest
systems, only a mailbox greeting will be available, additional greetings may
be accessible in more complex systems.
Your Personal Greeting will be played every time someone dials your exten-
sion and you do not answer.
You may record up to 9 Personal Greetings, and you may assign any one of
them to be active. There are several different 'Call Coverage' conditions to
which you may assign any of your 9 greetings. The Call Coverage
Conditions are: No-Answer, Busy, and Do Not Disturb (or Forwarded All).
This will allow different greetings to play depending on the type of call for-
ward that you have set, or the condition of your telephone.
The Call Coverage conditions that you can assign specific greetings to are
selected by the following digits:
1
Primary/No Answer Greeting
Used when in your office, away from your desk or during the time peri-
iDCS_16_DS_24D.qxd 12/14/2004 3:49 PM Page 57
od you are scheduled available. If this is the only Personal Greeting you
record, it will play for all call coverage conditions.
This option is available only if the Administrator has assigned you the
'Basic Greeting' feature.
Example: “Hi this is John Smith. I'm sorry I am not available to answer
your call. If someone else can help you, please enter the extension num-
ber now. Or, to leave me a message, press 1.”
2
Busy Greeting
Played to a caller when you are already talking to someone on your
extension or the telephone at your Designated Location.
This option is available only if the Administrator has assigned you the
'Busy Greeting' feature.
Example: “Hi, this is John Smith. I'm on another line right now. If some-
one else can help you, please enter the extension number now. Or, to
leave a message, press 1.”
3
Call Blocking Greeting
Used while Call Blocking is enabled in your Access Manager or if your
phone is forwarded ALL or DND.
This option is available only if the Administrator has assigned you the
'Call Blocking' feature.
Example: “Hi, this is John Smith. Sorry I missed your call, but I'm going
to be out of the office for the next few hours. If someone else can help
you, please enter the extension number now. Or, to leave me a mes-
sage, press 1.”
4
Night Greeting
Used during the time period you are scheduled UNAVAILABLE, usually
after business hours during the evening and at night.
This option is available only if the Administrator has assigned you the
'Scheduling' feature.
Example: “Hi, this is John Smith. I've left the office for the evening. If you
would like to try someone else, please enter the extension number now.
Or, to leave me a message, press 1.”
5
Call Screening Greeting
Used while Call Screening is enabled, and you REJECT a caller after lis-
tening to the caller's record name.
This option is available only if the Administrator has assigned you the
'Call Screening' feature.
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