Via Pro User’s Guide – TouchChat
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Cleaning and Disinfecting the Device
If your device will only be used by one person, routine cleaning and disinfecting should be sufficient. If,
however, more than one person will be using the unit, take additional measures to clean and disinfect
the unit after it has been used by one person before allowing it to be used by another.
Routine Cleaning and Disinfecting
Important!
Do not use solvents or abrasives or spray water or cleaner on the unit.
Cleaning the touchscreen
The touchscreen is very sensitive. Fingerprint smears, dust, grime, saliva, etc. will affect its performance.
The screen also reacts to raindrops and extremes in temperature (condensation).
To dust the touchscreen, use a soft, lint-free cloth. For heavier cleaning, use a slightly dampened, lint-
free cloth and then dry the screen with another soft, lint-free cloth.
Cleaning the device components and keyguard
You can wash the device components and keyguard in hot, soapy water. Dry them thoroughly before
reassembling the unit. The best practice for regular cleaning is to dry accessories by hand, lay them on a
dry towel, and let them air dry for about 5 minutes before placing them back on the device.
Disinfecting
To disinfect everything but the display, use a solution of vinegar and water (¼ cup vinegar to 1 cup
water). Wipe the rubber boot (not the display) using a cloth dampened with this solution.
Wash the plastic shell and keyguard separately with the vinegar and water solution. Allow all equipment
to air dry.
Do not use vinegar and water on the display!
What about drooling/saliva?
Any saliva should be wiped up immediately, especially on the touchscreen or around any of the
connectors. Use a slightly dampened, lint-free cloth to wipe the device.
What about spills, rain, or accidental immersion?
If you spill liquid or any runny substance on your device; if you are caught in a downpour; or if the unit is
accidentally dropped in liquid, immediately dry the components as thoroughly as possible. Try using the
device. If it does not work, call technical support and tell them what happened. They may ask you to
send in your device for servicing.
