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Questions/Comments - Contact us at 800.824.4387 or 503-266-2231 or [email protected]. For
information regarding Authorized Resellers worldwide visit www.srsmith.com
WARRANTY INFORMATION
The S.R.Smith warranty becomes effective on the date of manufacture.
To initiate a warranty replacement, please follow the process outlined below.
1.
Take photos of the damaged product.
a) The photo must include the entire unit (i.e. board and stand or slide from a distance).
b) Also include one photo or more of the damaged area.
2.
Write down or take photo of the serial # sticker from the product.
S.R.Smith provides a serial # for every board, lift, stand, slide and rail product we produce. The sticker
with the serial number for our boards, stands and slides is a silver, 1" long rectangular sticker found on
the side or bottom of the item. The serial # sticker for our rail products is clear and 2" long. It will be
found on the inside of the topmost curve.
The serial # sticker for the lifts is silver and 2 ½” x 3 ¼”. It is
located on the mast.
3.
Attach the photos and the serial # to a written request for replacement under the S.R. Smith
warranty.
Please include the following information:
a) Product name and description. (i.e.: board length/color, curve direction of slide, etc.)
b) Date of purchase and/or date of installation.
c) Description of damage.
d) Shipping address with a contact name and phone number.
4. The claim can be filed here:
https://www.srsmith.com/en-us/customer-service/warranty-claim/
5.
Additional warranty information can be found here:
https://www.srsmith.com/en-us/customer-
**Please Note: Missing information will result in a processing delay and possibly denial of your claim.
Should you have any questions regarding this process, please contact
S.R.Smith's Warranty Specialist at 800.824.4387 or 503-266-2231 or email [email protected]
Batteries
All batteries are inspected prior to shipment and should be free from defect. See warranty policy regarding
battery replacement due to defect. Batteries have a normal lifespan of between 2-3 years, depending on use and
care.
Battery should be charged daily. Do not allow battery to fully discharge, as it will shorten battery life. Whenever
battery is removed from Control Box or lift is not in use it is important to connect battery to charger. This ensures
battery is fully charged and ready for use.
Do not drop the battery, as it could cause the unit to fail. If the battery case is cracked do not use and replace.
Battery has contacts located on the bottom of the housing. Do not place on a conductive surface that can cause
a short. During temperature extremes beyond the range of 41 F (5 C) to 104 F (40 C) remove battery and place
in a controlled environment.
Keep the console/battery cover installed at all times to prevent moisture from collecting on the Control Box and
battery. Excessive moisture collection can affect battery and lift performance and could lead to battery failure
and/or the lift failing to operate.
BATTERY DISPOSAL
The battery is recyclable and shall be disposed of in accordance with applicable local, state/provincial, or
federal/national regulations.
