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8000013, December 2006

 MM2211 Wireless Broadband Gateway  User’s Guide

55

Taking a System Support Snapshot

Taking a System Support Snapshot

The Support menu enables you to take a system snapshot for further analysis and troubleshooting. The 
system snapshot can be sent and saved to a TFTP or FTP server for analysis by a technical support engineer. 

1.

To view the support menu, choose 

Maintenance->Support

 from any window. The Support Menu appears

(

Figure 30

).

Figure 30—Support Menu

Table 18

 describes the support menu parameters.

N

OTE

 – 

If you have not yet configured the TFTP or FTP server, click the 

Maintenance->Upgrade 

link.

2.

In the 

Firmware->Upgrade 

menu, enter the TFTP or FTP server information. The same server is used for

both upgrading the firmware and uploading the system snapshot.

Table 18—Support Menu

Field

Description

Send To

Select the server type: TFTP or FTP.

File Name

Specify the file name for the system snapshot that is to be saved on a TFTP 
or FTP server.

Содержание MM2211

Страница 1: ...MM2211 Wireless Broadband Gateway MM2211 Wireless Broadband Gateway User s Guide Part number 8000013 December 2006...

Страница 2: ...here is no guarantee that interference will not occur in a particular installation If this device does cause harmful interference to radio or television reception which can be determined by turning th...

Страница 3: ...sing the Air Quality Indicator to fine tune the placement 15 Connecting to the MM2211 Gateway 15 Connect and Configure Your Ruckus MM2211 Gateway 16 Captive Portal Feature 17 Chapter 3 Using the Rucku...

Страница 4: ...ss Configuration 41 Viewing System Information 43 System Information 43 Viewing Wireless Information 45 Viewing Statistics 46 Viewing LAN Interface Statistics 46 Viewing Wireless Statistics 48 Updatin...

Страница 5: ...is provided herein What You ll Find in this Guide The following topics are covered Chapter 1 Introduction Chapter 2 Installation and Setup Chapter 3 Using the Ruckus Wireless Web Interface Appendix A...

Страница 6: ...ing The MM2211 Wireless Broadband Gateway is accessed and configured via a Web browser interface Any of the following Web browsers are supported Microsoft Internet Explorer 5 0 and higher Netscape ver...

Страница 7: ...d Wi Fi protocols The installation uses outdoor high power Mesh routers to achieve coverage for outdoor wireless devices Typically the indoor coverage is inadequate to maintain an acceptable quality l...

Страница 8: ...e MM2211 DZ home devices have the option of wireless association to the Ruckus device Data traffic is distributed to all devices connected behind the MM2211 Wireless Broadband Gateway Figure 1 The MM2...

Страница 9: ...ols an antenna array with 6 high gain directional antenna elements and 63 unique antenna combinations Expert system 802 11 driver controls data rate and retransmission policies on a per packet basis S...

Страница 10: ...r and outdoor wireless coverage NOTE When the WAN wireless link goes down the LAN wireless does not stay connected The sequence of events is as follows When the WAN wireless goes down the MM2211 rever...

Страница 11: ...1 Wireless Broadband Gateway and how to set up your PC to connect to the Ruckus Wireless Web Interface Topics covered in this chapter include Packing List 12 MM2211 Wireless Broadband Gateway 12 LED S...

Страница 12: ...ory 5 CAT5 Ethernet Cable MM2211 Wireless Broadband Gateway Front View Figure 3 Front View of the MM2211 Wireless Broadband Gateway shows the front view MM2211 Gateway with the LED indicators numbered...

Страница 13: ...ashing the more data is being transmitted or received The Wireless port is initialized and enabled 4 Air Quality Green Steady Green Flashing Green intermittent Flashing Good Air Quality A steady Green...

Страница 14: ...el Description 6 AC Power Adapter Input DC 5V 1A 7 10 100 Mbps Auto sensing autonegotiating RJ 45 network port 8 Reset button Used only if you need to reset the MM2211 Gateway to its factory default s...

Страница 15: ...elp troubleshooting session if data transmission quality deteriorates after an installation Or you may be able to determine a solution to the problem on your own If Bad or Maybe Acceptable air quality...

Страница 16: ...cess to your Ruckus MM2211 Metro Broadband Gateway 1 Remove the Ruckus MM2211 Metro Broadband Gateway from the packaging and place it next to your computer 2 Connect the AC power supply to the Ruckus...

Страница 17: ...utton before attempting to change any other default settings in this screen 8 The initial configuration is now complete Click Reboot Reset to make the change take effect CAUTION Make sure to write dow...

Страница 18: ...e www ruckuswireless com and your Internet Status is disconnected you are directed to the MM2211 Web Server page as shown instead of a 404 Page Not Found display This shows you that the problem is you...

Страница 19: ...tomize the MM2211 Gateway to run on your wireless network Topics covered in this chapter include Wireless Settings Worksheet 20 MM2211 Gateway Settings Worksheet 21 Ruckus Wireless Web Interface Menus...

Страница 20: ...SSID as defined by the Metro ISP provider Once you obtain the SSID from the Metro ISP provider this is the value you must enter as the MM2211 Gateway SSID You can use up to 32 alphanumeric characters...

Страница 21: ...the Mesh Networks Router settings the MM2211 Gateway will not be able to find your network Store this information in a safe place Table 5 MM2211 Gateway Default and User Settings Worksheet Item Defau...

Страница 22: ...icon shows the current state of your Wireless connection Air Quality is measured by the Received Signal Strength Indication RSSI value which is a measurement of the wireless signal strength A high RSS...

Страница 23: ...e The Air Quality indicator bases its evaluation on the Received Signal Strength Indication RSSI that is returned as part of the 802 11 transmission acknowledgement As the adapter receives an 802 11 p...

Страница 24: ...ult and User Settings Worksheet on page 21 shows the default settings used to login to the device A minimum set of configurations is required to put the MM2211 Gateway into operational mode The system...

Страница 25: ...r 2006 MM2211 Wireless Broadband Gateway User s Guide 25 Configuring the MM2211 Gateway Figure 7 System Configuration Route Mode NOTE If you want to use the dual zone configuration option you must cho...

Страница 26: ...MM2211 IP address from the Internet Using Route mode multiple devices can be connected behind the Metro Wireless Access Gateway Bridge mode allows the Wireless Access Gateway to act in Layer 2 or bri...

Страница 27: ...ew settings are you may not be able to login to the MM2211 Gateway To regain access to the MM2211 Gateway you must reset the device to its factory default settings Hold the button down for more than 8...

Страница 28: ...s to take effect NUTTCP NUTTCP is a network performance measurement tool that is used by service providers A stream of data is sent to the MM2211 and the expected performance result is displayed on th...

Страница 29: ...default setting is for NUTTCP Server Status to be disabled If you check Enabled the NUTTCP port remains open to wait for the request from the service provider Checking Oneshot opens the NUTTCP port f...

Страница 30: ...to statically configure an IP address to the Wireless Access Gateway IP Address Subnet Mask The IP Address is the internal IP address of the device You must configure the IP Address and Subnet Mask f...

Страница 31: ...ssecuritysettingsareenabled thenumberofWEPkeysavailableontheLANside will be reduced When WAN connectivity is lost LAN wireless connectivity is marked as being down Security setting options are as foll...

Страница 32: ...December 2006 Configuring the Wireless Interface Figure 12 Wireless Interface Configuration 2 Check Dualzone Support 3 Enter the WAN SSID provided by your ISP 4 Enter the Preferred BSSID optional 5 C...

Страница 33: ...eld Description SSID The SSID Service Set IDentifier is the name of the wireless network The default SSID is V54 but you should change your SSID to that given by your Metro ISP provider The SSID can c...

Страница 34: ...es the country code cannot be modified The country code is pre defined for United States only Advanced Settings This button provides access to the advanced wireless settings Advanced wireless settings...

Страница 35: ...ation adds another layer of security by requiring that the MM2211 Gateway supply a shared key first to authenticate to the Mesh Networks Outdoor Router and then supply the same shared key for encrypti...

Страница 36: ...e the MM2211 Gateway with WPA PSK you can only communicate with another AP that is setup with the same WPA PSK passphrase 1 Select WPA PSK in the Security drop down menu 2 Click the Edit Security Sett...

Страница 37: ...henticate and control traffic to a protected network with dynamically varying encryption keys Proceed as follows 1 Select WPA 802 1X in the Security drop down menu 2 Click Edit Security Settings The W...

Страница 38: ...able 10 Phase 2 Choices Field Description PAP Password Authentication Protocol One user sends the other a user name and password for authentication CHAP Challenge Handshake Authentication Protocol One...

Страница 39: ...e Disabled as the security setting Click Update If a notification that rebooting is required follow the instructions Configuring the LAN SSID With WEP Security 1 Enter your LAN SSID and choose the LAN...

Страница 40: ...ared key or automatic selection of authentication method Shared key authentication adds another layer of security by requiring that the MM2211 Gateway supply a shared key first to authenticate to the...

Страница 41: ...anging the advanced settings may negatively affect the MM2211 Gateway s operation or completely disable it For best results leave the Advanced settings at their default values and do not change these...

Страница 42: ...11g b stations running at either 802 11g 2 4GHz 54Mbps or 802 11b 2 4GHz 11Mbps can associate to the MM2211 Gateway This is the default setting 2 4GHz 54Mbps 802 11g only 2 4 GHz Auto 108Mbps 802 11g...

Страница 43: ...between 256 2346 bytes If the data that the MM2211 Gateway is transmitting is larger than the threshold it will trigger the fragmentation function If the packet size is equal to or less than the thres...

Страница 44: ...er MAC Address TheMACaddressofthe MM2211 Gateway orthestationbehindthe adapter if the device is configured in bridge mode Internet Status Connected or Disconnected The MM2211 verifies the internet acc...

Страница 45: ...shows the Wireless Information Window parameters H W Version The hardware revision S W Version The firmware version that is currently operating Creation Date The date time that the firmware was create...

Страница 46: ...he MM2211 Gateway To view the LAN interface statistics choose Statistics LAN from any window Figure 23 shows the LAN Statistics Window Figure 23 LAN Statistics Window Channel The wireless channel numb...

Страница 47: ...are discarded by the interface due to an unknown protocol RX No Desc Interrupts The number of received packets that are discarded by the interface due to no descriptor interrupt RX Stopped Interrupts...

Страница 48: ...that the MM2211 is associated with the remote AP disconnected means that the MM2211 is not associated with the remote AP Figure 24 Wireless Statistics 1 Click the Auto Update button to receive period...

Страница 49: ...he automatic firmware upgrade is the default option You may wish to disable the automatic firmware upgrade and select manual firmware upgrade 1 In the Ruckus Wireless Web Interface click the Maintenan...

Страница 50: ...oceed with a firmware upgrade at the host specified The default for checking for new updates is 12 hours as shown in the Check Interval box You can set this to a longer or shorter interval as required...

Страница 51: ...f Figure 25 check Disable 2 The window of Figure 26 appears Figure 26 Manual Firmware Upgrade Window To download a firmware image from a Web site and use it to update the firmware on the MM2211 Gatewa...

Страница 52: ...y on your PC you can click the Browse button to select the image The path to the image will appear in the Local File Name field Click Firmware Upgrade located below the Local File Name field TFTP FTP...

Страница 53: ...To specify a specific trivial file transfer protocol TFTP or File Transfer Protocol FTP server from which to download a firmware image 1 Ensure that the MM2211 has Internet access to reach the TFTP or...

Страница 54: ...preserved through the reboot Rebooting is necessary in order to make your configuration changes permanent If the system times out and you have to re login before setting the reboot your configuration...

Страница 55: ...Maintenance Support from any window The Support Menu appears Figure 30 Figure 30 Support Menu Table 18 describes the support menu parameters NOTE If you have not yet configured the TFTP or FTP server...

Страница 56: ...ou with information for configuring the TFTP or FTP server 3 Click on the Refresh button to get the current system snapshot 4 Click on the Send To button to send the support txt file to the TFTP or FT...

Страница 57: ...12V DC 1A TUV Certified Physical size 5 72 x 4 92 x 2 9 in 145 x 125 x 74 mm Weight 0 53 lbs 0 24 kg Antenna Internal software configurable antenna array with six directional high gainelements fourver...

Страница 58: ...rface Software update Via FTP TFTP or Web download Accessible via Ruckus Wireless Web Interface Other Utilities System Support Snapshot Others Standards Specifications 802 11 b g 802 11u 802 11e Wi Fi...

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