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48

Ruckus Wireless MediaFlex 7811 Access Point

Taking a System Support Snapshot

Taking a System Support Snapshot

N

OTE

 – 

This menu is only available when you are logged in as a service provider.

Support Info enables you to take a system snapshot for further analysis and troubleshooting. The system 
snapshot can be saved to a TFTP or FTP server, or your local computer, and then sent to a technical support 
engineer for analysis.

1.

Go to 

Maintenance > Support Info

. The window of 

Figure 33

 appears.

Figure 33—Maintenance :: Support Info Window

2.

At 

Upload Method

, select one of the following:

• TFTP: Specify the TFTP server’s IP address, and enter a filename for the snapshot.

• FTP: Specify the FTP server’s IP address, username and password, and then enter a filename for the 

snapshot.

• Save to Local Computer: Right-click on the link that appears and save. Navigate to the folder where 

you want the file saved and click 

Save

.

Содержание MediaFlex 7111

Страница 1: ...MediaFlex 7811 Access Point and MediaFlex 7111 Adapter User Guide Part number 800 70163 001 June 2008...

Страница 2: ...ireless Inc All other brands and product names are registered trademarks of their respective holders Statement of Conditions In the interest of improving internal design operational function and or re...

Страница 3: ...ation 9 Using the Signal Quality LED to Fine Tune the Placement 9 Connecting and Configuring the 7811 9 Configuring an IP Address on Your Computer 9 Connecting the 7811 10 Configuring Wireless Setting...

Страница 4: ...formation 49 Administration Diagnostics 52 Administration Log 53 Chapter 5 7111 Adapter Setup Provisioning and Management 55 Packing List 56 Placing the 7111 into Operation 56 Troubleshooting Setup 56...

Страница 5: ...ide The following topics are covered Chapter 1 Introduction Chapter 2 Installation and Setup Chapter 3 Configuration Chapter 4 Maintenance Chapter 5 7111 Adapter Setup Provisioning and Management Appe...

Страница 6: ...red for Internet and wireless networking The 7811 is accessed and configured via a Web browser interface Any of the following Web browsers are supported Internet Explorer version 6 0 Netscape version...

Страница 7: ...onsists of a 7811 connected to a DSL router or cable modem The 7811 sends wireless signals to an adapter that is connected to a set top box Video data and voice traffic are distributed amongst TV vide...

Страница 8: ...ireless signal range and increase speeds and capacity for 802 11n wireless networks The BeamFlex antenna system consists of an array of six high gain directional antenna elements that allow the 7811 t...

Страница 9: ...offeaturessuchasSSID WPA key statistics monitoring and software upgrade Standards based Solution Protects User Investment Minimizes Replacement Cost Compliant with 802 11n Supports 802 11n wireless ne...

Страница 10: ...4 Ruckus Wireless MediaFlex 7811 Access Point Key Features This page intentionally left blank...

Страница 11: ...uckus Wireless MediaFlex 7811 Access Point and how to set up your PC to connect to the Ruckus Wireless Web Interface Topics covered in this chapter include Packing List 6 Ruckus Wireless MediaFlex 781...

Страница 12: ...Quick Setup Guide 5 Limited Warranty Statement and Software License Agreement 6 Federal Communications Commission Notices Ruckus Wireless MediaFlex 7811 Access Point Front View Figure 2 Front view of...

Страница 13: ...WAN port has detected link Flashing Green Data is being transmitted or received on the WAN port Off No link connectivity 3 Wireless Device Association Amber The WLAN interface is up but no station is...

Страница 14: ...00 120V or 220 240V depending on the country 50 60HZ 0 3A 6 WAN port a 10 100Mbps auto sensing autonegotiating Ethernet port that needs to be connected to the broadband gateway 7 Over the Air Auto Pro...

Страница 15: ...escribed in Table 1 LED Indicators and Meanings on page 7 Refer to the troubleshooting section on page 14 if video quality deteriorates after an installation If Minimum Acceptable or Marginally Accept...

Страница 16: ...2 168 2 1 8 Select Use the following DNS server addresses and enter 192 168 2 1 for the Preferred DNS server 9 Click OK to save these settings and exit the Local Area Connection Properties window Conn...

Страница 17: ...er s configuration the default values might be different from what is stated in this table 4 The Security Alert window appears Figure 5 Figure 5 Security Alert window 5 Click Yes Table 3 Default Setti...

Страница 18: ...s Point Connecting and Configuring the 7811 Figure 6 Login Window 6 The login screen appears type the appropriate Username and Password shown in Table 3 7 Click Login The Status Device window appears...

Страница 19: ...r more detailed information see Configuring the Wireless Settings on page 22 1 Choose Configuration Wireless The window in Figure 8 appears Figure 8 Configuration Wireless Settings Common NOTE The val...

Страница 20: ...ckus Wireless Make sure the Power LED is lit If it is not lit make sure that the power cord is properly connected to the 7811 and that the AC power adapter is properly connected to a functioning power...

Страница 21: ...bes the tasks you need to do to customize the 7811 to run on your wireless network Topics covered in this chapter include Wireless Settings Worksheet 16 7811 Settings Worksheet 17 Ruckus Wireless Web...

Страница 22: ...he Wireless Network Settings Worksheet that you can use to record your settings NOTE Appendix B Configuration Worksheets also contains a printable version of this table Table 4 Wireless Network Settin...

Страница 23: ...Your Setting Service Provider User Name super _______________________________ Service Provider Password sp admin _______________________________ Internet Access Type DHCP Client Enabled can be set to...

Страница 24: ...iguration Table 5 7811 Default and User Settings Worksheet on page 17 shows the default settings used to login to the device A minimum set of configurations is required to put the 7811 into operationa...

Страница 25: ...e home user s settings from being overwritten by the Service Provider When this is Enabled the Service Provider can only change Service Provider specific settings such as the Service Provider Username...

Страница 26: ...ut before clicking the Update Settings button any setting changes you made will be lost CAUTION If after having changed any default settings you have forgotten what the new settings are you may not be...

Страница 27: ...address Secondary DNS Server This is the secondary Domain Name System DNS server IP address NTP Server The hostname or IP address of the Network Time Protocol server which keeps time for your 7811 and...

Страница 28: ...gs Before changing any settings in the Wireless configuration menu make sure you have recorded and verified the information in 7811 Default and User Settings Worksheet on page 17 To configure the Wire...

Страница 29: ...tion Field Description Wireless mode This value is fixed to 5GHz 802 11a n and is not configurable Channel This is the channel used by the network You can choose Smart Select or force a specific chann...

Страница 30: ...rmance 4 Click Update Settings to save your settings 5 Once back under the Configuration Wireless Common settings click the Video WLAN tab Table 9 Advanced Wireless Settings Field Description Transmit...

Страница 31: ...ge DTIM This is a countdown field that Access Point AP informs its clients of the next window for listening to broadcast or multicast messages The default value is 1 Fragment Threshold This value indi...

Страница 32: ...ems in some cases the older wireless systems can be upgraded with the newer adapters to support WPA PSK If you configure the 7811 with WPA PSK the other devices in the network will not connect unless...

Страница 33: ...pable PDAs and other gadgets are usually limited to WPA TKIP WPA2 is an advanced option WPA2 support on Windows requires a Microsoft patch and is only available on Windows XP with Service pack 2 or la...

Страница 34: ...on information about the Ruckus Wireless Router or Adapter Figure 16 shows the Device Status window You can bring up the window by choosing Status Device Figure 16 Device Status Window Table 12 explai...

Страница 35: ...ered on since the last reboot Current Time GMT The current time on the 7811 Home Settings Protection When enabled a service provider will not be able to view the home user deviceusername password SSID...

Страница 36: ...the network If you enable auto update the information will be continuously updated on the display Table 13 explains the Status Internet Parameters Table 13 Status Internet Parameters Field Descriptio...

Страница 37: ...connection type of the internet interface that was configured The options of connection type are Static IP DHCP or PPPoE MAC Address This is the Media Access Control MAC address of the WAN port IP Add...

Страница 38: ...Wireless Status Figure 18 shows the Wireless Status Window You can bring up the window by choosing Status Wireless Note that the common settings are displayed Figure 18 Status Wireless Common To view...

Страница 39: ...e The country in which the 7811 is operating The country code will automatically select the Channels available for that country SSID The SSID Service Set Identifier is the name of the wireless network...

Страница 40: ...e IP address assigned to the service and the port over which the service operates Figure 20 Local Services status window Encryption Mode Describestheencryptiontypecurrentlyinuse Theencryptiontypesare...

Страница 41: ...C address based restrictions on which stations can join the WLAN are disabled thus any station can join If the WLAN uses encryption then the station must still supply the correct encryption pass phras...

Страница 42: ...re disallowed but all others are allowed To add MAC addresses see Configuring Access Control on page 36 Configuring Access Control 1 Go to Configuration Access Control 2 Select the radio button for th...

Страница 43: ...ess or enter wildcard characters for don t care digits Allowable hex digit characters are 0 9 a f and A F Most address tags and software where you find MAC addresses listed include colons or dashes to...

Страница 44: ...s The AP Router knows the MAC addresses of devices in the local network and this information can be shown by clicking the Show locally known MAC addresses link It will disappear when you click Hide lo...

Страница 45: ...er shows you how to perform maintenance functions to upgrade the firmware of the 7811 and to take a system support snapshot Topics covered in this chapter include Upgrading the Firmware 40 Rebooting t...

Страница 46: ...ware server the image control file contains the IP address of the firmware server which may be different then the IP address where the image file is stored Performing a Firmware Upgrade Using TFTP To...

Страница 47: ...es Click Save parameters onlyto save your settings The upgrade occurs automatically according to the scheduled time If you want to perform a manual upgrade click Perform Upgrade The window of Figure 2...

Страница 48: ...t the image control file name and the username and password for logging into the FTP server 4 Do one of the following If you want to enable Auto Upgrade select Enabled and specify the interval to chec...

Страница 49: ...to check for upgrades Click Save parameters onlyto save your settings The upgrade occurs automatically according to the scheduled time If you want to perform a manual upgrade click Perform Upgrade The...

Страница 50: ...of the firmware that you are downloading 2 Save the 7811 firmware file to the computer that you use to access the 7811 Web interface 3 Log on to the 7811 Web interface 4 On the menu click Maintenance...

Страница 51: ...its firmware When the upgrade is complete the login page reappears 9 Log back into the 7811 Web interface and then check if the software version number on the Status Device page has been updated If it...

Страница 52: ...restarts the system with the factory default configurations All previous configurations will be lost NOTE Make sure to save your settings before you reboot To reboot for either type do the following 1...

Страница 53: ...ess MediaFlex 7811 Access Point 47 Rebooting the System The reboot in progress window appears Figure 31 Figure 31 Reboot in Progress Window The system notifies you when it is done Figure 32 Figure 32...

Страница 54: ...ocal computer and then sent to a technical support engineer for analysis 1 Go to Maintenance Support Info The window of Figure 33 appears Figure 33 Maintenance Support Info Window 2 At Upload Method s...

Страница 55: ...ess options and make changes as needed Table 15 lists the access options that are available Table 15 Administration Management Window Parameters Field Description Network Profile Predefined network co...

Страница 56: ...fication Verification Specifies whether the security certificate linked to the HTTPS settings has been passed or not Link Local Adapter Management When enabled allows the 7811 to manage Ruckus 7111 ad...

Страница 57: ...Ruckus Wireless MediaFlex 7811 Access Point 51 Administration Information Figure 35 TR069 Management Options and TR069 Status...

Страница 58: ...d line window 1 Go to Administration Diagnostics Figure 36 Figure 36 Administration Diagnostics Window 2 To use the ping command enter the IP address you wish to ping and click Run test The results ap...

Страница 59: ...ve It also sends the messages to a server the Syslog server that you designate To configure the administrator log 1 Go to Administration Log The window of Figure 37 opens 2 Enable Log Status if you wa...

Страница 60: ...54 Ruckus Wireless MediaFlex 7811 Access Point Administration Information This page intentionally left blank...

Страница 61: ...th the Ruckus Wireless MediaFlex 7811 Access Point Topics covered in this chapter include Packing List 56 Placing the 7111 into Operation 56 Troubleshooting Setup 56 Verifying Proper Provisioning 57 W...

Страница 62: ...AC power supply to the 7111 adapter and plug the other end into either a power outlet or a surge protector that is plugged into a power outlet 3 Connect the CAT5 Ethernet cable between the Ethernet p...

Страница 63: ...steady or flashing Green If is not lit the Wireless settings may be incorrect between the 7111 adapter and the AP 17 If you still cannot see the video proceed to the next section Verifying Proper Pro...

Страница 64: ...hod is very simple You simply connect the 7111 to the 7811 and all of the wireless settings of the 7811 are securely sent to the 7111 Performing Auto Provisioning To perform auto provisioning perform...

Страница 65: ...st 8 seconds the auto provisioned parameters will be lost The adapter will go back to the original parameters as provisioned from the factory If you want to retain the parameters from the AP you must...

Страница 66: ...sible to change the IP address of the 7111 To change the IP address of the 7111 adapter adapter management must first be disabled To utilize adapter management do the following NOTE The following step...

Страница 67: ...adapter Disabling Adapter Management To disable adapter management do the following NOTE This procedure assumes adapter management is currently enabled 1 Login to the 7811 Web user interface 2 Go to S...

Страница 68: ...and password located on the label on the bottom of the adapter 4 Go to Administration Management 5 Select the Enabled radio button for Link Local Adapter Management 6 Click Update Settings to save you...

Страница 69: ...ble antenna array with six directional high gain elements and 63 unique antenna patterns Ethernet ports One 1 auto MDX auto sensing 10 100Mbps RJ45 port LED display Antenna Power WAN Connectivity Wire...

Страница 70: ...ice Provider Username super Statistics Wireless and associated stations Accessible via Ruckus Wireless Web Interface Firmware Update Via FTP TFTP or Web download Accessible via Ruckus Wireless Web Int...

Страница 71: ...r User Item Description and Your Network Setting VF7811 SSID The SSID for the service provider This is typically used for streaming IPTV video content SSID_____________________________________________...

Страница 72: ...t Enabled can be set to static or PPPoE _______________________________ Local Network Configuration DHCP Server Enabled _______________________________ Default IP Address WAN port if no DHCP response...

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