H2O Manual | 15
IOS devices
On Apple’s iOS (including iPhoneOS and
iPadOS), the Safari browser supports web apps.
To add a web app to your home screen, tap the
sharing button (Square and arrow sharing icon)
at the bottom of the screen, which opens the
sharing panel. Among the options is the “Add
to Home Screen” option. Choosing “Add to
Home Screen” opens the confirmation dialog
box, which both confirms that the user wants to
add the app to the home screen and lets them
customize its name. Tap “Add” and the app is
now included on the home screen.
7.2 Installer’s App
The site needs to be enrolled by a qualified
installer. An Installer needs to be created on the
Synapse H2O’s server once they have been
accredited, with a username and password.
To register as a qualified installer, contact our
support via [email protected]
Once accredited, an installer can enrol a site by
opening the Installer’s app with a mobile web
browser from https://rubicon-installation.web.
app/login and logging in with the credentials
you were supplied.
Step 1: Customer details
The first page captures the customer details.
Create their password which will be required
in the Consumer app. A contact number is
required, a second alternative number is
optional. The device ID is the MAC address
of the device, which can be obtained when
connecting the device to WiFi. Required fields
will be marked with a red X until the correct
information is entered, at which point a green
tick will appear. Only once all required fields are
completed will the Installer be able to click the
Next button.
Step 2: Upload pictures
The second page is for uploading images of the
setup and installation. The Installer can only
continue when images have been uploaded.
Click on the “+” button to add images. Images
can either be added from the browser or using
the camera.
