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Communicator
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3.05
12.6 Alarm
No messages are being received from the Communicator
1. Verify active alarms are not defined as disable state (refer to Setting the Test Schedule,
page 12).
2. Go over the contact group, make sure the users are not set to 'idle' (refer to Adding Names to
the Address Book, page 14) and that the contact information is entered correctly.
3. Verify that the controllers are functioning properly (meaning are transmitting alarms or
messages).
Alarm LED is ON but the siren does not operate
1. Check the siren's connection to the relay with battery (see Figure 13, page 49).
2. Perform an alarm relay test found in
SYSTEM->Technician Tools->Test->Relays
(refer to Test,
12.7 Line Modem
‘No dial tone' alarm
1. Verify that there is a line by using a phone connected to the phone jack.
2. Perform
PHONE
LINE
VOLTAGE
test, (
SYSTEM – Technician Tools – Test – Phone Line
(page 25)). Voltage should be above 40 V (normally it is 48 V or more).
3. If it is above 40 V, connect a regular phone for testing.
4. If the line is not operating, check with your service provider.
5. If the line is operational, perform power cycle for Communicator (turn device off and then back
on). Allow a few minutes until the Communicator recovers.
Dial Out is not functioning
1. Insert extra delay by adding commas (refer to Configuring the Dial Delay, page 21).
2. If you have an ADSL modem on the same line, verify that your ADSL line filter meets your
service provider’s specifications (high quality line balanced).
3. Contact technical support.
12.8 Battery
'critical error/check battery wiring' alarm appears
1. Check the backup battery wiring; verify that all connections are in place.
2. If the pack is correctly wired, the battery pack does not hold a charge. Replace the pack.
