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8.0 Trouble Shooting:
If you have problems with the set top box, please consult the table below
because it may be a simple problem that can be solved at home.
Tips:
If you refer to this troubleshooting guide, but find no solution for the problem you
encountered. Please contact the Ross Helpline.
DO NOT OPEN THE SET TOP BOX.
WARNING:
Problems can be caused by the use of unofficial software. The use of software versions
other than dealers or distributors official software will void the manufacturer’s warranty. It
is advised that only the formal software released from dealers or distributors should be
used.
Power turned on, but no
display on screen or
lights on the set top box.
Plug not inserted correctly.
Remove plug and reinsert
into the socket.
Press the "AUDIO" button and
check if it is set to the AC3
option. If so, select the
MPEG1/2 option and press
OK, then press the AUDIO
button again and select AC3.
Press OK and your sound
should be present
The set top box has
power but cannot find
any channels or shows
any signal strength.
Is the Satellite dish installed
correctly.
Reinstall the dish and
calibrate it.
LNB input is not connected
correctly.
Reconnect the cable to the
LNB and receiver.
Bad weather.
Attempt again later during
better weather.
Incorrect setup of settings.
Set the proper parameters
of received programme in the
system settings menu.
The set top box has
power but on TV shows
“No signal” or cannot
switch to the input the
set top box is
connected to.
Bad connection between
TV and the set top box.
Check all the connection
cables.
Incompatible video format.
Press the V-format button on
the remote control. To cycle
between the different formats.
Video stops/disappears.
Changed V-format.
The set top box needs time
to change output format,
wait for a few seconds and
video and audio will return.
TV program plays a
strange sound.
Channel may contain more
than one audio track or
languages.
User can use the “Audio”
button on the remote control
to select the correct audio
track or audio languages for
the TV program.
There is no sound present
on an HD TV Channel
Audio option may need
re-setting
