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TROUBLESHOOTING

ULTRAMATRIX REMOTE INSTALLATION AND OPERATIONS MANUAL

Troubleshooting

Local KVM monitor blank or displaying “Invalid mode” message

Monitor cable connected Unit not powered on

Check power cable and source

No visible mouse

Exit the pass-through mode (Ctrl+Alt+P key)

Keyboard and mouse connections reversed on local ports

Green screen on the Viewer and no mouse

Exit the Pass-through mode (Ctrl+Alt+P key)

Viewer will not install on a Windows NT workstation

Workstation must be logged in as administrator

Viewer does not function properly on a Win95 workstation

A common Win95 dll file is not current, update Internet Explorer to version 5.0 or later
and this update will update the dll file

In the Quad view, the connection status window is always present in all quadrants

Configure the Rose KVM switch and change the system configuration, fadeout time to zero (disabled)

Mouse does not move

The UltraMatrix turned off after or not attached when computer booted or application began using mouse. Exit

and re-enter application using mouse or issue reset command.

PS/2 mouse was not attached when the UltraMatrix powered up or has been detached and reattached. Issue the

reset command.

PS/2 mouse gets out of sync

Reset the mouse by pressing and releasing the left Control Key, and then the R key.

Cabling was disturbed during mouse movement. Issue the null command once or twice to re-sync the mouse.

Get a later mouse driver that does not exhibit this problem.

Video fuzzy

Cable too long or wrong type. Verify that resolution and distance match Appendix I – Video Quality Chart

Upgrade cable if necessary.

Video not synchronized or wrong color

Cable is loose. Re-seat cable.

Wrong computer (CPU) cable used. If you have a 9515, 9517, 9518, XGA mono or similar monitor you must use

special cables or adapters.

Cable is defective. Try using cable from another computer (CPU). If problem goes away, cable is defective.

Port on the UltraMatrix is defective. Try using another port on the UltraMatrix. If problem goes away, port is

defective

Содержание RP2-1R2X16U

Страница 1: ...UltraMatrix Remote KVM MATRIX SWITCH WITH REMOTE ACCESS 10707 Stancliff Road Phone 281 933 7673 Houston Texas 77099 www rose com INSTALLATION AND OPERATIONS MANUAL ...

Страница 2: ...RE LIMITED IN DURATION TO A PERIOD OF ONE YEAR FROM THE DATE OF PURCHASE AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED WILL APPLY AFTER THIS PERIOD SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU IF THIS PRODUCT IS NOT IN GOOD WORKING ORDER AS WARRANTED ABOVE YOUR SOLE REMEDY SHALL BE REPLACEMENT OR REPAIR AS PROVIDED ABOVE IN ...

Страница 3: ...likely to cause interference in which case the user at his own expense will be required to take whatever measures may be necessary to correct the interference Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This digital apparatus does not exceed the Class A limits for radio noise regulation of industry...

Страница 4: ...computers 6 Configuring the Unit 7 Menu structure 9 Main Menu 10 Configure System menu 11 System settings 11 Configure password 11 Starting computer number 11 Maximum computers 12 PC keyboard rate chars sec 12 PC keyboard delay 12 Sun keyboard language 12 Menu color scheme 12 Screen saver 12 Screen saver time seconds 13 Background Text color 13 Position 13 Fadeout seconds 13 Configure Computer men...

Страница 5: ...ive new main program or kernel from serial port 34 Switching using the serial port 36 Serial device support 37 Remote Viewer Installation 39 Software Installation 39 Pass through mode 40 Full screen mode 40 Question mark help 40 Viewer configuration 40 Configuring the Viewer for the UltraMatrix Remote model 43 Starting the Viewer program 44 Connecting 44 Scrolled view 48 Scaled view 48 Auto Size 4...

Страница 6: ...tus display 23 Figure 13 Save menu 24 Figure 14 Serial menu 34 Figure 15 Serial support 37 Figure 16 Viewer Set up Wizard 39 Figure 17 UltraMatrix Remote Viewer Icon description 40 Figure 18 Connections menu 41 Figure 19 Security 42 Figure 20 Configure KVM switch 43 Figure 21 Connecting 44 Figure 22 Switch connection 46 Figure 23 Quad screen mode 47 Appendices Appendix A Specifications 56 Appendix...

Страница 7: ...to monitor maintain and access information from multiple computer systems locally over your network or from anywhere in the world Its use in large computer facilities gives the IT professional the added flexibility to remotely monitor and maintain hundreds of systems running on different platforms from one or multiple KVM stations The UltraMatrix Remote is the common sense switching solution that ...

Страница 8: ...ty n Modular design makes for easy installation maintenance and expandability n Plug in expansion boards make the UltraMatrix Remote easy to extend to other switches n Pre configuration of the switch allows for installation without powering most computers servers down n Switching to computers can be done by keyboard commands an on screen list of computers or by commands through the RS232 serial po...

Страница 9: ...ystems MAC computers and others See Appendix B for cable part numbers Package contents The shipping package content consists of the following n The UltraMatrix Remote unit n Power cord North American shipments only n RJ12 serial cable n RJ to DB9 adapter n Installation and operations manual CPU KVM and expansion cables are usually shipped separately If the package contents are not correct contact ...

Страница 10: ...number RP4 4R8X16U E2 RPx nRmmXzzU Ev P E MultiPlatform P PC model x 2 2x 4 4x n of remote users 0 1 2 3 mm of total users 1 2 4 zz of CPU ports 4 8 16 v of expansion cards 0 1 2 Connector Description Connector Description Power Connector IEC320 KVM Connector DB25F Expansion card s Connectors DB15M Output DB15F Input RS232 Serial connector RJ12 CPU Connector DB25F Network connector RJ45 JP1 ...

Страница 11: ...by adding additional UltraMatrix Remote units or other Rose Electronics KVM switches Figure 1 Typical Single Unit Application The viewer program is designed to simplify access to the remote computers and servers Once configured you can connect to the UltraMatrix Remote over your network From the Viewer program select a pull down menu to list the connected computers select the computer to connect t...

Страница 12: ...al or better in resolution and capability than any of the connected computers Connecting to the network Connect the UltraMatrix Remote to the network using a standard RJ12 network cable Connect the cable from the LINK connector to a network connector Models with multiple network connectors connect a cable from each LINK connector to a network connector Connecting the computers Connect the computer...

Страница 13: ...configuration of the unit Enter the default User ID of admin lower case and no password Configure login User _ Password Figure 3 Configure Login screen When the default User ID of admin and no password are entered and validated the network configure login screen will display Figure 4 From this screen enter the needed network information the speed duplex data and the equipment type connected to Com...

Страница 14: ...aMatrix Remote consisting of configuring the system computer ports KVM station Users Profiles Group and Language from the Connect Login screen enter the User ID of admin and no password and press enter The screen will go blank waiting for a command Press and release the left control key then the F12 key This will display the main switch configuration menu The on screen menu system will guide you t...

Страница 15: ...t press the Esc key Note The switch configuration menus can be accessed locally or from the viewer on a network workstation Configuring the switch parameters can be performed at either location Menu Structure System settings Computer name KVM name User name Configure password Keyboard Resolution Password Starting computer number Mouse Start Profile Maximum computers User Keyboard settings PC keybo...

Страница 16: ...he viewer must be in the pass through mode to send the command to the UltraMatrix Remote The pass through mode is explained in the install configure the remote viewer section The text box at the bottom of the menu screen provides a brief explanation of the menu option selected The following pages explain the UltraMatrix Remote menus and the options available Save the changes made to any menu If no...

Страница 17: ...the system the first CPU port number for a particular UltraMatrix Remote that is configured in an expanded topology Switch 1 s starting computer number is always 1 Switch 2 s number is the total RS232 ports on Unit 1 times 4 1 Switch 3 s number is the total RS232 ports on Unit 1 and Unit 2 times 4 1 and so forth To enter the Starting computer number use the up down arrow keys and select Starting c...

Страница 18: ... Enter A selection box will display showing the supported Sun language choices Use the up down arrow keys to select the desired language and press Enter The Sun keyboard language choices are n US n US Unix n Francais n Dansk n Deutsch n Italiano n Nederlands n Norsk n Portugues n Espanol n Svenska Suomea n Franco Suisse n Schw Deutsch n United Kingdom n Hankuko n Tai oan n Nihongo n Canadienne App...

Страница 19: ...d and text colors the same Position Default x 25 y 45 This option adjusts the screen position of the connection status box Once set this position is maintained at all video resolutions To change the connection status box position select it from the menu and press Enter Use the arrow keys to position the status box anywhere on the screen and press Enter when the desired position is reached Do not s...

Страница 20: ...se the page up down keys to show more computers The page up down functions displays in increments of 16 and will only scroll to the Maximum computers setting Computer names are also entered into the remote viewer configuration Names entered locally are used when accessing the unit from a local KVM station Names entered in the remote viewer on a network workstation are used when accessing the unit ...

Страница 21: ... Serial support 4800 Baud rate n Serial 2400 N 8 1 Serial support 2400 Baud rate n Serial 1200 N 8 1 Serial support 1200 Baud rate n Serial 600 N 8 1 Serial support 600 Baud rate n Serial 300 N 8 1 Serial support 300 Baud rate n Serial 110 N 8 1 Serial support 110 Baud rate n Serial 50 N 8 1 Serial support 50 Baud rate Available on Multi platform models only Mouse Default PS 2 To change the mouse ...

Страница 22: ...esolution Default 640x480 60Hz Selects the resolution and scan rate of the on screen display when no attached computer video is present If a computer video is shown the detected video resolution from the connected computer is used To change the resolution for a selected KVM station select the KVM station to change the resolution and using the left arrow key select the resolution field and press En...

Страница 23: ... user to assign to the selected KVM station and press Enter Use the page up down keys to display more users If Login is selected the KVM user must login with their user ID and assigned password to gain access to the KVM station The configure user profile and group menus all tie together to provide access control to the computers A group defines which computers in the system can and cannot be acces...

Страница 24: ...password field and press Enter An input box will display Type in a password for the selected user and press Enter Passwords can be up to 8 characters in length and are case sensitive Profile Default Profile x where x 1 to 80 This field is used to assign an access profile to a selected user Profiles can be defined to limit the type of access to the computers To change an assigned profile for a sele...

Страница 25: ...tch to any computer but have no keyboard or mouse control only view privileges n Share Profiles set to the share mode allow users to take keyboard and mouse control of a computer on a first come first serve basis Control of the computer is based on the time out value entered in the share column n Control Profiles set to the control mode allow users to take exclusive control of a computer No time o...

Страница 26: ...nge and press Enter An input box will display Type in a new scan time and press Enter Valid scan times are 0 to 9999 If the video is not present during the scan mode the scan value may be set to low and the monitor cannot synchronize to the video fast enough to display it This usually happens with a scan value of 4 or lower If this problem occurs increase the scan value 0 zero is a valid entry but...

Страница 27: ...rrow key to the right from one plus to another plus for a selected computer name changes to the next group A plus means the computer belongs to that group a blank means the computer is not in that group and cannot be accessed by a user assigned to this group To change the group membership select the group for a selected computer and press the space bar to toggle between the two states or blank Def...

Страница 28: ...d language The language options are g English g Francais g Deutsch g Espanol g Italiano g Portugues Italiano and Portugues languages are available on request UltraMatrix version MX21C Rose Electronics Copyright 1990 2002 Main Menu Configure System Computer KVM User Profile Group Language Status Save Exit Use up down arrow keys To choose selection then press the Enter key Or the Escape key to exit ...

Страница 29: ... the 4 user model Ver Version Displays the last three digits of the firmware main program version for the CPU card KVM Indicates the type of keyboard and mouse detected if a KVM station is attached to this CPU card CPU Displays the computer number currently selected by the KVM station User Displays the users name that is currently accessing the system Status Displays the most recent connect or dis...

Страница 30: ...n is connected to Total boards 1 A YES NO selection box will display Choose YES to save the changes to flash memory on all powered on UltraMatrix switches Choose NO for temporary or incorrect changes The temporary settings will only be in effect as long as power is applied to the Unit Once power is cycled unsaved changes other than the starting computer number are lost and the previously saved con...

Страница 31: ...ne at this time but it is not necessary to install a single unit The Unit above can be any UltraMatrix Remote model If removing power from a computer is not practical pre configure the UltraMatrix Remote to define that CPU port s keyboard and mouse types This procedure should only be done if the CPUs keyboard and mouse can be disconnected and re connected without affecting the interface The defaul...

Страница 32: ...e the changes e Connect the computer to the pre configured CPU port 5 Boot the computer the KVM station is connected to if the computer power was off You should see the boot up sequence on the KVM monitor If the computer was connected to a pre configured CPU port with power applied you should see that computers video 6 Verify that the keyboard video and mouse on the connected computer function pro...

Страница 33: ...e connection to the network can be done at this time but it is not necessary to install multiple units Figure 15 Bus installation The Units can be any UltraMatrix Remote model or other Rose Electronics KVM switches Upper expansion card and cabling are on the 4 user model only The BUS installation procedure is very similar to the single Unit installation with the addition of connecting the expansio...

Страница 34: ...switches 2 Configure the Starting computer number for all the UltraMatrix Remote switches starting with Unit 2 by Unit 1 default 1 a Connect a KVM station to Unit 2 s KVM 1 connector using the appropriate KVM adapter cable b Apply power to the KVM monitor and to UltraMatrix 2 c When the internal diagnostic completes press and release the left control Ctrl key then the F12 key to display the Main m...

Страница 35: ...PU port on the last UltraMatrix Remote Switch the KVM station to this CPU port by pressing and releasing the left control Ctrl key type in the CPU port number then press Enter This connects the KVM station to that CPU port 12 Boot the computer you should see the boot up sequence on the KVM monitor If no video is seen see the troubleshooting section 13 Connect other KVM stations if needed to the Ul...

Страница 36: ...ing properly the basic installation of a BUS configuration is complete KVM stations connected to UltraMatrix Remote 1 can switch to any computer in the system Other configuration parameters can be set up for the system computers KVM stations users profiles groups and languages See the Configuration menu section for instructions on setting up these items and the Operations section for using the Ult...

Страница 37: ...tall multiple units Figure 16 Ring configuration The Units in Figure 15 can be any model The RING installation procedure is very similar to installing a BUS configuration with the exception of removing jumper JP1 on the expansion cards on two Units and adding an expansion cable s from the first Unit to the last Unit This additional expansion cable s from the first Unit to the last Unit creates the...

Страница 38: ...ns video monitors and apply power to all UltraMatrix Remotes Wait for the internal diagnostic check to complete and fade out 6 Switch the KVM station to CPU port 1 on Unit 1 by pressing and releasing the left control Ctrl key type in 1 and press Enter 7 Pre configure the CPU port if needed as outlined in steps 4a e on page 25 if the computer being connected does not use a PC2 type keyboard or PS 2...

Страница 39: ...ill display Click on the Connect Using down arrow to display the connect options Select the Direct Connect option for the COM port you are using and click OK The COMx properties dialog box will display Using the drop down selection boxes select the following values for each setting n Bits per second 9600 n Data bits 8 n Parity None n Stop bits 1 n Flow Control Hardware Click OK when all values hav...

Страница 40: ...Matrix switch by clicking on the HyperTerminal disconnect ICON Change the baud rate to match the UltraMatrix Remote s baud rate then connect to the UltraMatrix Remote by clicking on the call ICON Press Enter and the serial menu should display in the HyperTerminal window Option 3 Receive new main program or kernel from serial port This card only When new main or kernel programs are available they c...

Страница 41: ... Hardware problem on transmit or receive side Identify and correct the transmit problem and press Y and then Enter to try again and you can resend the file Press N and then Enter and the prompt Hit enter to boot appears Press the Enter key to re start the UltraMatrix remotes diagnostics with the firmware unchanged Option 4 Send this Unit s Main Program to other Units Option 5 Send this Unit s Kern...

Страница 42: ...ng message appears When the flash memory is updated the following message is displayed Option 8 Exit Restart the Unit Selecting option 8 exits the serial option menu The UltraMatrix Remote will reinitialize and the diagnostic check will run After the diagnostic check finished the Unit is ready to use with its new configurations If there are more configurations needed hit the space bar within 5 sec...

Страница 43: ...t the desired computer to configure for serial then use the left arrow key and select the keyboard field for the selected computer and press Enter A selection box will display listing the supported choices Use the up down arrow keys and select the serial baud rate to configure the CPU port for and press Enter Save the changes to flash memory Once saved that CPU port is configured for serial suppor...

Страница 44: ...M station in a standard TTY mode which will automatically scroll incoming data The example below shows a typical screen from a UNIX computer The data is shown in a standard 24 x 80 area with two status lines The first line shows the current KVM station name user name connect mode and computer name The second line shows the command functions available The page up and page down keys allow you to scr...

Страница 45: ...en input field click OK the setup wizard Figure 19 will display 2 Click Next to begin the installation process Read the License agreement and click Yes to continue 3 Enter the Destination directory if different than the default C Program Files UltraLink Viewer and click Next 4 Enter the Start menu folder name if different from the default name UltraLink Viewer and click Next 5 Two additional tasks...

Страница 46: ...to display a remote computer s screen To regain control of your monitor press and hold down the Ctrl Alt and F keys simultaneously Exiting the pass through mode also returns control from the full screen mode Question mark help On some configuration menus there will be a small question mark in the upper right hand corner Click on the question mark and then click on any field on the menu to get help...

Страница 47: ... or Domain Name field Example 123 123 123 123 6421 The IP port number 6421 is included with the IP address separated by a colon Click OK to save the location information From this screen additional locations can be added changed or deleted Figure 21 Connections menu To delete a location n Click highlight the location name to delete n Click Delete Location Upon clicking OK that location will be imm...

Страница 48: ...ote using the default administration account Once connected the below dialog box will display informing you that you are in the pass through mode All keyboard mouse events are sent to the remote computer Click OK To exit the pass through mode hold down the left control alt and P keys This exits the pass through mode and returns keyboard and mouse control to your workstation The administrator shoul...

Страница 49: ... DHCP n Click OK to change the administrator account to the new values or add a new user Additional users can be added at this time using the same procedure Click Add User to add a new user and enter this users specific account information If a new user will also be responsible for administration function change the Administrator field to YES The Miscellaneous Configuration Items Inactivity timeou...

Страница 50: ...to the UltraMatrix Remote the toolbar or the connect menu Figure 24 shows an example of both methods The Connect using the Toolbar Left example connects to the chosen location when it is selected The Connect using the dropdown connect menu Right example first click on the down arrow select the location then click on the connect ICON to connect to the selected UltraMatrix Remote location Connect us...

Страница 51: ...ing the Viewer login with the administrator s User ID admin and no password User ID login User Password If the User ID and password are validated on the connected UltraMatrix Remote location the Viewer will display the connected computer s video if connected and powered on and a warning dialog box shown below Click the OK button to continue To suppress the warning dialog box from displaying every ...

Страница 52: ...eo UltraMatrix Remote connected to a Switch Figure 25 Switch connection When the UltraMatrix Remote is configured and connected to the Remote computer select and the Quad screen functions Figure 26 become available Clicking on the Quad screen ICON or selecting Quad from the Toolbar s view menu changes the view into the Quad screen mode The Remote computer select list changes into four list boxes o...

Страница 53: ... REMOTE INSTALLATION AND OPERATIONS MANUAL 47 Figure 26 Quad screen mode View modes The Viewer can be configured to show the computer s video at its clearest size To change the view mode select View from the menu ...

Страница 54: ... a remote computer boots When possible the Viewer will adjust the window to match the original image size Single Selecting Single will toggle the display area from the Quad screen view to a single view When switching from a Quad view to a Single view the image in quadrant 1 is displayed Quad Selecting Quad will change a Single view to a Quad screen view Note Single and Quad views are only availabl...

Страница 55: ...ull Screen changes the Viewer s display area to full screen The toolbar and status bars are removed and the Viewer is automatically placed in the pass through mode To exit the Full screen mode press the left control the Alt and the F key simultaneously Refresh Selecting Refresh clears the Viewer and re displays the computer s video Pass through Selecting Pass through will enter into the pass throu...

Страница 56: ... Alt Del keystroke to the remote computer when the Viewer is not in the pass through mode System Keys Remote Directs certain system keys to the remote computer when the Viewer is in the pass through mode System keys Local Directs certain system keys to your computer when the Viewer is in the pass through mode Keystroke to exit pass through Turns hotkey to exit pass through on or off Fast Mouse to ...

Страница 57: ...wser and links to the UltraLink support web site Full Screen Warning Enables or disables the full screen warning dialog Pass Through Warning Enables or disables the Pass through warning dialog About UltraLink Viewer Provides current information about the Viewer program version and the firmware version of the last UltraLink connected ...

Страница 58: ... container or equivalent insured and shipped to Rose Electronics Attn RA__________ 10707 Stancliff Road Houston Texas 77099 USA Technical Support If you are experiencing problems or need assistance in setting up configuring or operating your switch consult the appropriate sections of this manual If however you require additional information or assistance please contact the Rose Electronics Technic...

Страница 59: ...ean this Unit Always unplug this Unit from its electrical outlet before cleaning n Unplug this Unit from the electrical outlet and refer servicing to a qualified service center if any of the following conditions occur The power cord or connection cables is damaged or frayed The Unit has been exposed to any liquids The Unit does not operate normally when all operating instructions have been followe...

Страница 60: ...delà d une rubrique WARNING ou CAUTION avant d avoir bien compris les conditions présentant un danger et pris les mesures appropriées Cet appareil est un produit de classe I et possède une borne de mise à la terre La source d alimentation principale doit être munie d une prise de terre de sécurité installée aux bornes du câblage d entrée sur le cordon d alimentation ou le cordon de raccordementfou...

Страница 61: ...ltraMatrix turned off after or not attached when computer booted or application began using mouse Exit and re enter application using mouse or issue reset command n PS 2 mouse was not attached when the UltraMatrix powered up or has been detached and reattached Issue the reset command PS 2 mouse gets out of sync n Reset the mouse by pressing and releasing the left Control Key and then the R key n C...

Страница 62: ...net link 10 100MB Ethernet speed Environmental 0 45 C 32 113 F 5 80 non condensing rel humidity Approvals CE Appendix B Parts and cables Part number Description SW ULV3 Viewer Software on 3 5 Floppy 2 Disks CAB CX0606C5 DB25 to VGA PS2 UL to CPU keyboard monitor mouse ports CAB ZX0606Cnnn Standard VGA PS2 Kbd Mouse CAB CXV800Cnnn Coax Sun Video kbd mouse HD15 MD8 CAB SCX0800Cnnn Coax Sun Video kbd...

Страница 63: ...n the screws used to mount the Unit to the mounting brackets The following general guidelines should be observed when installing your Unit into a rack a The UltraMatrix Remote is designed to work in an ambient temperature of 0ο C to 45ο C 32ο F 113ο F b Do not block power supply vents or otherwise restrict airflow when rack mounting this Unit c Mechanical loading of the rack should be considered t...

Страница 64: ... the switch settings from a text file The Export button can be used to save the switch settings to a text file The text file can be generated and edited using any text editor The file format is Line Content Description 1 Blank reserved for future use 2 Custom Switch type 3 Blank reserved for future use 4 Blank reserved for future use 5 Blank reserved for future use 6 Exit Sequence LCtrl L Specifie...

Страница 65: ...traMatrix Remote unit n Click OK when the update completes n The UltraMatrix Remote will disconnect the Viewer automatically and re boot n Wait approximately 60 seconds before connecting and logging in for the new firmware to become active Appendix G Viewer software upgrade When updates and enhancements are made to the Viewer an update to the Viewer program is made available from Rose Electronics ...

Страница 66: ... from switch to switch KVM port 1 on UltraMatrix 1 and KVM port 1 on UltraMatrix 3 As long as all KVM 1 users only connect to the computers that are attached to their local Unit they can operate with no conflicts If a user on KVM 1 connects to a computer on a different UltraMatrix remote the KVM 1 user on that Unit will be disconnected and the error message Video path canceled will appear KVM s 2 ...

Страница 67: ......

Страница 68: ...10707 Stancliff Road Phone 281 933 7673 Houston Texas 77099 www rose com ...

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