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Troubleshooting

Mobile Apps

How do I get the apps on my mobile or tablet device?

The apps are available on AppStore and PlayStore for iOS and Android devices

respectively. The users can directly search for the apps on their devices or log in to the
web interface that has links to the apps.

How do I login to the mobile apps?

Launching the app will give you a login page. Enter the username and password for

the Home Center. Make sure you have an active internet connection for successful

Why am I getting an error on login?

There could be several reasons why the login fails. Verify you have an internet

connection. Verify if your username and password are correct. Verify if the Home

Center is up and connected to the internet.

Why are my photos and videos not synching to the Home Center?

Make sure the Auto-upload is enabled under settings. And if you are on a data

connection for Internet, make sure the “Upload over wifi only” option is turned off.

I have Auto-upload turned ON, but still don’t see the files uploading!

If the user is on an iOS device, there is another option that could possibly be turned

OFF. Go to iOS Settings -> Privacy -> Photos and make sure the switch is ON for the

companion application.

Can I change my Home Center settings from the mobile?

Yes. But the user has to be careful on what is changed while changing network

settings because the user might lose connectivity to the Home Center and not be able

to connect again.

Remote control does not control the TV.

Make sure the correct device is selected for control from the remote control app. This

could be done by clicking on the device button at the top right.

Содержание ROS3001

Страница 2: ...outdated and should be replaced probably by an electrician Please don t use an adapter Unplug the Home Center during lightning storms and also when cleaning it and if it won t be used for a while Protect the power cord from damage by feet wheels crimping and other stresses Planning to use a different voltage You ll have to replace the power cord so contact your dealer 3 Service If your Home Center...

Страница 3: ...echnology to protect their intellectual property including copyrighted content This device uses PlayReady technology to access PlayReady protected content and or WMDRM protected content If the device fails to properly enforce restrictions on the content usage content owners may require Microsoft to revoke the device s ability to consume PlayReady protected content Revocation should not affect unpr...

Страница 4: ...enter to Power 9 8 Activate Service 10 9 Account Password 11 10 Configure Wireless Access Point 13 11 Home Monitoring and Netcam Connection 14 12 Setup Phone Service 15 13 Connect to PC 15 14 Setup ROS Cloud 16 15 Add Content to ROS Cloud 18 16 USB Browser 20 17 Mobile Companion Applications 22 18 Setup Second Home Center into a TV Companion 23 19 Troubleshooting 25 20 Home Center Specifications 4...

Страница 5: ...ea Systems 1 Check Box Contents Your box should contain Your will also need Broadband Internet connection with an Ethernet port Television with HDMI or analog audio video input HD Cable or HD satellite box with an HDMI port ...

Страница 6: ...ave it plugged in A surge protector is a great way to guard against harmful power fluctuations 1 USB Port 2 Infrared IR Port 3 LED lights 4 Ethernet to Home Network Devices LAN 5 Ethernet to Internet Connection WAN 6 S PDIF Optical Output Digital Audio 7 HDMI Output to TV 8 HDMI Input from STB 9 2 USB Ports 10 Button to Reset to Factory Settings 11 Analog Audio Video Output 12 12V DC Input Power 1...

Страница 7: ... The colored shape buttons do different things depending on what you re doing The context driven onscreen menus will make these functions clear 1 Standby 2 Mute 3 Favorite shows up to 9 programmable actions 4 More shows additional options if available 5 Up Down Left Right moves the highlight 6 Back back to previous screen 7 Menu press to show menu 8 Volume Up 9 Volume Down 10 Play Pause 11 OK sele...

Страница 8: ...nter your TV and your Set Top Box are all turned off Use the Network cable to connect the Home Center Internet port to your broadband modem Find an open well ventilated area in close proximity to your television Avoid putting other devices on top of the ROS 3001 for optimal WIFI performance and heat dissipation ...

Страница 9: ...Once the system is operational you can use the Menu button on your Home Center remote control to enter applications and settings and the Exit button to leave applications and resume TV pass through 6 Connect Home Center to the Television 7 Connect the Home Center to Power Connect the power adapter to the Home Center as shown The Home Center will power on and the light bar on the front panel will c...

Страница 10: ... service provider Follow the on screen instructions on your Television If you do not see your activation instructions on the TV screen verify the input source to your TV is set to the correct port You may see Internet connection options if your unit does not receive an automatic IP address Get setup instructions from your broadband service provider if you need to use PPPoE or a Static IP to connec...

Страница 11: ...unt Password To remotely control the Home Center from your mobile and desktop devices you ll have to update your Account Password Here s how 1 Go to Menu System Account Password 2 Update your Account Password 3 Enable Remote Access That s it ...

Страница 12: ...ess network name something you ll remember and recognize 4 On the Shared Key line Enter a code word or phrase between 9 and 32 characters You ll use this to connect your other WiFi appliances to the Home Center s WiFi access point 5 You can modify the advanced settings by pressing the yellow triangle button on your Remote These other default settings should work as is but if you know your system n...

Страница 13: ...onscreen Menu or the WPS button on the rear panel like this 1 On the back of the Home Center press the WPS button 2 When the front panel light turns amber you ll have two minutes to press the WPS button of any device that you want connected to the Home Center s WiFi 3 A notification on your TV will announce when the devices have connected ...

Страница 14: ...wer supply and plug that into a power outlet 2 Connect your Netcam to the Home Center using WiFi 3 Connect the Netcam to the Home Center by pressing the WPS buttons on both the Netcam and the Home Center s rear panel 4 Wait to see the Device Configured notification on your TV 5 On your TV go to My Home and choose ROS Sec to check the Netcam video feed If necessary your Home Center will automatical...

Страница 15: ...d Press and hold the blue button on the base station for 5 seconds Repeat pressing the blue button if it doesn t work the first time The Home Center will automatically configure the Gigaset Phone A test ring on the phone means the Handset is connected to the Base Station When it rings again a minute or two later you can use it 13 Connect to PC You can connect to your Home Center using a PC browser...

Страница 16: ... Hard Drive or Flash Drive which will attach to one of your Home Center s USB ports Here s how to connect the Drive 1 Make sure the TV and Home Center are on 2 Connect the Drive to the Home Center and wait for the onscreen notification 3 After it appears press the Menu button on the Remote and navigate to the ROS Cloud application 4 Select the connected Drive and click on Associate Drive ...

Страница 17: ...ome Center 6 Formatting could take up to a few hours depending on how big the Drive is Wait till it s done You can exit to live view at this point or access other services you have set up Want to see how far along the formatting is Go to the ROS Cloud application and look under My Media Setup ROS Cloud All data on that Drive will be erased when it connects so make sure you use a new Drive or one y...

Страница 18: ...wizard You will be asked to enter your username password Note Please make sure your computer is connected wired or wirelessly to the RHC during installation 4 During installation you will be asked if you want to enable synchronization If you want files from your computer and playlists from your iTunes automatically copied to the RHC click Enable synchronization here 5 If you enable synchronization...

Страница 19: ...l be duplicated The files if deleted from the Computer will automatically be deleted on the RHC The files will not be synched if the computer is connected remotely to the RHC If you manually want to copy the files to the RHC click on the Companion software and select ROS Cloud Drive from the menu This will open the ROS Cloud drive and you can copy files to it by Operating System s copy paste metho...

Страница 20: ...r and view its content on the Home Center s TV interface Use your Browse USB application located under the menu My Media tab to a look at the contents of your ROS Cloud drive or a temporary drive containing music photo or video files 1 Launch the USB Browser application 2 Click on Browse Drive for the one you want to explore ...

Страница 21: ...e the files are listed on the right hand side focusing a file will give you the metadata Previews are available for the image files 7 Click OK on a file to view supported files in Full Screen 8 While going UP and DOWN on the list of items in a directory you can make use of the Alphabet bar that appears on the left Moving UP and DOWN on the alphabet bar to different letters will scroll the files li...

Страница 22: ...the instructions provided on the iTunes store to install the application The application will guide you through the setup process You will need your Home Center ID and your password to access your systems Android For Android devices please go to the Google Play store and select the application name provided to you by your service provider and install the application on your device Follow the instr...

Страница 23: ...ion mode Once the boot up sequence is complete the front panel will blink green Connect the TV Companion to the Home Center wirelessly The quickest way to connect a TV Companion to the Home Center wirelessly is to use WPS With both Home Centers on and fully booted up press and release the rear panel WPS button on each unit so they are both in WPS mode The WPS process takes about 2 minutes to compl...

Страница 24: ...nion to the Home Center with Ethernet Connect the TV Companion LAN port to the Home Center LAN port using Cat 5 cable The TV Companion will automatically receive an IP address from the Home Center The front panel indicator on the TV Companion will turn solid green when it connects to the home center ...

Страница 25: ...ome Center is the network cable connected to the Ethernet port 2 Is the link light on your Ethernet port green 3 If you need a PPPoE or Static IP connection to the broadband source you may need to contact your service provider for additional instructions Why can t I control my TV menus with the Remote 1 Does the Home Center s front panel light blink when you push the Remote button 2 Are the batter...

Страница 26: ... support this HDMI interface feature What is Wireless Radio Channel Your wireless also called WiFi radio can operate on any one of 11 to 13 depending on local regulations frequency channels Some channels are less used and provide smoother performance than others A user can select a channel manually or set the radio to automatic mode In automatic mode the radio will analyze the radio traffic during...

Страница 27: ...efore you begin Press and release the WPS button on the Home Center The Home Center front panel display will turn amber to indicate that WPS is in process Now press the WPS button on the wireless device you want to connect The device must be within wireless range for the Home Center to connect The wireless device will indicate when it has a connection Why is the WIFI WPS not successful Check to ma...

Страница 28: ...ces If they are currently connected the Useable column will say Yes One device cannot connect to the WiFi but all other devices seem to be working normally How can this happen Check to see if the WiFi MAC Address Filter is on and if your device is listed The MAC Address Filter control is available in the Wireless settings through the Web interface If your device is listed remove it from the list o...

Страница 29: ...ngs Once enabled the PIN must be entered to be granted access to system settings Use this feature when you do not want anyone else changing your system settings What are WAN and LAN WAN stands for wide area network and in the Home Center s case is the Internet side of the router LAN stand for local area network and it is the side of the router where your home devices are attached either through Et...

Страница 30: ...ng is a special optional feature is some routers MAC address cloning in the Home Center allows the user to program in the MAC address from a second device This feature is usually only needed when the Internet service provider has assigning a single fixed IP address to your home and registered a particular MAC address Entering that MAC address via the cloning feature lets the WAN port of your Home ...

Страница 31: ...e motion detection is turned off all the time or on a Schedule What is a Schedule A schedule defines a a recurring window where motion detection is active on the cameras included in the Scene How do I select the days for motion detection The days are selected when a Schedule is set to on A window say 7 a m to 11 p m applies to each selected day The stop time always has to be greater than the start...

Страница 32: ...re than one Scene The motion detection will be active based on the last scene that s running So if Scene 1 is active from 12 p m to 2 p m and Scene 2 from 1 p m to 4 p m the Motion Detection will be active from 12 p m to 4 p m ROS Tel What VOIP devices work with ROS Gigaset A580 works with ROS Also the X lite softclient can be downloaded and used with ROS How do I connect the Gigaset Connect the E...

Страница 33: ...w do I check Call History You can check call Hostory on TV Web Mobile or Tablet menus in the Call History sections How do I add a soft client Go to the Extensions menu Click Add Extension Note the password given Configure the soft client with the user id extension number the password For domain use yourJID voice prodeasystems net How do I Forward Calls You can forward all calls unconditionally Thi...

Страница 34: ...ng Call Blocking allows you to specify on a Phone Line or Extension basis when calls can not be made You simply set the start and stop times What are Outgoing Call Types Outgoing Call types Local Nationa International and Premium can be allowed or disalloed per Phone Line and Extension basis What is Callback Callback allows you to select a Voicemail or Call History entry and make a call to the par...

Страница 35: ...the movie is included in the subscription package the button will show Download instead How much am I paying for a downloaded movie The price for a movie is shown on the Rent button If the button shows Download instead it means the title is included in the subscription package and the user is not needed to pay anything at the time of rental When can I start watching a movie after initiating a down...

Страница 36: ...vie can be played on any of the interfaces TV Web Mobile or Tablet However if the movie is protected by DRM then it might be restricted for playback at some interfaces How do I find the movie I want The movie could be searched from the search page The search could be initiated for the movie title or the actor name How do I find all the movies that are Romantic comedies The movies inside a catalog ...

Страница 37: ... ROS Cloud application allows the users to create a Personal Cloud for themselves They can plug in a USB drive to the Home Center and convert that to a ROS Cloud drive After that the users can copy media and files to the drive that could be accessed from anywhere with an Internet connection Can I access ROS Cloud without a USB drive connected No The ROS Cloud application requires a dedicated USB d...

Страница 38: ...rom AppStore or PlayStore for iOS and Android respectively Where can I copy media and files from to the ROS Cloud drive Once the drive is created users can transfer content from their PCs and mobile tablet devices How do I get content on the ROS Cloud drive from my computer To upload files from the PC use the PC or Mac companion application downloaded from the web interface This will let the user ...

Страница 39: ...hen a synced file is deleted on the ROS Cloud drive nothing to worry The PC or Mac companion will sync the file back to the Cloud drive How often the companion app syncs files from the computer to the Cloud drive The application synchronizes the files whenever there is a change in the file or folder on the computer How to access the file I want quickly There is an alphaber bar on all the pages for...

Страница 40: ...ilable only at the connected TV and not on the other interfaces How do I initiate slide show of pictures Select the group of pictures that needs to be initiated for Slideshow albums camera etc Press OK on any of the picture to go Full Screen At this point it starts slideshow automatically Pictures could be advanced manually or paused using the buttons on the remote control USB Browser What is USB ...

Страница 41: ...ectory structure and play it on the TV YouTube Why can t I see or play some of the YouTube videos Some of the videos might be restricted by YouTube based on content country etc Those videos will not be displayed on the system or will show an error message when tried to play How do I login to my Youtube account From the TV launch the YouTube application Press UP arrow to scroll to the Sign In page ...

Страница 42: ...l the other videos related to that one YouTube Channels What are Channel Apps The channel apps are videos from YouTube that have videos wrapped in playlists for that specific channel The channels are available on YouTube and the app displays the Playlists from those channels sorted with recent at the top Do I have to login to my YouTube account to see the channels No The channel apps are usually f...

Страница 43: ...up and connected to the internet Why are my photos and videos not synching to the Home Center Make sure the Auto upload is enabled under settings And if you are on a data connection for Internet make sure the Upload over wifi only option is turned off I have Auto upload turned ON but still don t see the files uploading If the user is on an iOS device there is another option that could possibly be ...

Страница 44: ... In HDCP 1 2 HDMI 1 4 Out HDCP 1 2 Ethernet WAN Ethernet LAN USB 2 0 x 3 DC Power S PDIF Optical Out Analog A V Jack WiFi Radio 802 11b g n 2x2 2 401GHz to 2 473GHz 100mW Ethernet WAN 10 100 RJ45 LAN 10 100 1000 RJ45 USB 2 0 Two Rear One Side Each port 1A 5VDC 2A total for all Output Video Max Resolution 1080p 60 Input Video Max Resolution 1080p 60 Operating Temperature Range 0C to 35C Storage Tem...

Страница 45: ...ct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult your service provider retailer or an experienced technician for help If you cannot eliminate the interference the FCC requir...

Страница 46: ...ed Electrical surges typically lighting transients are very destructive to electronic equipment connected to AC power sources Wireless radio use These devices are restricted to indoor use due to its operation in the 2 4 to 5 GHz frequency range to reduce the potential for harmful interference to co channel Mobile Satellite systems Exposure to radio frequency energy The radiated output power of the...

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