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Copyright 2013 Prodea Systems
Troubleshooting
What is the Account ID?
The Account ID is your personal web address assigned to you by our service provider.
You can access your home system by entering your account ID into your PC’s browser.
The browser should return a log in screen where you enter your Account Password.
You can look up your Account ID in you settings under the About tab.
What is Remote Access?
Remote access allows you to log in and use your system with a mobile device or PC
from outside the home. You must update your Account Password from the factory
default before this feature can be enabled. If you cannot successfully log in remotely
check to make sure your Account Password has been updated.
What is the Settings PIN?
The settings PIN is a four digit number that can be enabled and set to grant access to
the system settings. Once enabled the PIN must be entered to be granted access to
system settings. Use this feature when you do not want anyone else changing your
system settings.
What are WAN and LAN?
WAN stands for wide area network and in the Home Center’s case, is the Internet side
of the router. LAN stand for local area network and it is the side of the router where
your home devices are attached either through Ethernet or WiFi.
What is DHCP?
DHCP stands for Dynamic Host Configuration Protocol. This is a feature in a router or a
modem that performs automatic assignment of digital addresses to devices that
connect to the LAN. For a user it makes connecting new devices to your home
network very simple and automatic. Plug your device into the router’s LAN Ethernet
port or connect it through the wireless radio and the device automatically receives
its unique address allowing it to communicate in the network. You can see a list of
devices and their addresses by looking at the Home Center’s device list in the Devices
tab of the Network section of Settings.
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