181
181
Troubleshooting
Problem
Items to check
Action
Page
Overall problems
The unit turns off
unexpectedly
Check the “Auto Off” system setting.
The FANTOM will automatically be turned off when no
operation has been performed for a certain length of time.
(At the factory settings, the power will be turned off after 4
hours.) If you want the FANTOM to stay on, change the “Auto
Off” system setting to “OFF”.
Power won’t turn on
Are the included AC adaptor and power cord
correctly connected to an outlet and to the
FANTOM?
Make sure that the AC adaptor and the power cord are
connected correctly.
Do not use any AC adaptor or power cord other than the
supplied items. Doing so will cause malfunctions.
Problems with the sound
No sound
Are your amp, speakers, headphones, etc.,
connected correctly?
Correctly connect your amp, speakers, and headphones.
Is the connected amp or speaker powered up?
Turn on the power of the connected amp or speaker.
Could the volume of a connected device have
been lowered?
Adjust the volume of the connected equipment.
–
Could the [MASTER VOLUME] knob be set to the
minimum level?
Adjust the [MASTER VOLUME] knob.
Can you connect headphones and hear sound
through them?
If you hear sound through your headphones, it may be that
there is a broken connection cable, or that your amp or
mixer have malfunctioned. Check your connection cables
and equipment once again.
–
Is the output destination settings correct?
Check the Zone Output Assign setting.
For details, refer to “Parameter Guide” (PDF).
–
Could you be using a connection cable that
contains a resistor?
Use a connection cable that does not contain a resistor.
–
If pressing the keyboard does not produce
sound, could the Local switch be turned off?
Turn the Local Switch “ON”.
Could the tone’s partials be turned off?
Turn the Partial Switch “ON”.
Could the level setting be too low?
In the system parameter Sound tab, check the Master Level.
Are the effect settings correct?
Check the effect on/off settings. Also check settings such as
effect level.
Could the volume be lowered by a pedal
operation or slider operation?
Raise the volume of zones that are not producing sound.
Advance the pedals, raise the sliders, or check the settings
of the various controllers.
Could the volume be lowered by MIDI messages
(volume messages and expression messages)
received from an external MIDI device?
Check the volume messages or expression messages that
are received from an external MIDI device.
–
No sound from a
specific zone
Could the volume of the zone have been
lowered?
Adjust the Level setting to raise the volume of the zone that
you don’t hear.
Could the settings of a specific zone be muted?
Defeat muting.
Could the settings of a specific zone be soloed?
Defeat solo.
Could the Zone Switch be set to EXT?
Set the Zone Sw to INT or COMMON.
Could Zone Select be set to a different zone?
Select the zone that you want to play.
No sound from a
specific range of keys
Could a key range be set?
If you don’t hear sound from a specific range of keys, check
the key range settings.
Sound is distorted
Could you be applying an effect that
intentionally distorts the sound?
If the sound of a specific tone or zone is distorted, lower the
volume of that tone or zone.
Could the [MASTER VOLUME] knob be set too
high?
If the overall sound is distorted, lower the [MASTER
VOLUME] knob.
Could the Output Gain be raised excessively?
In the Sound system settings, check the Output Gain
setting.
Could a system effect be applied?
In some cases, the sound might be distorted by the M.COMP
or M.EQ settings. Check the M.COMP and M.EQ settings.
Pitch is wrong
Could the FANTOM’s tuning be incorrect?
In the Sound system settings, check the Master Tune setting.
Could the pitch have been changed by a pedal
operation or by a pitch bend message received
from an external MIDI device?
Check the pedal and the pitch bender.
Could the Coarse Tune, Fine Tune, or Master Tune
parameters be set?
Check the Coarse Tune, Fine Tune, and Master Tune settings.
For details on the parameters, refer to “Parameter Guide”
(PDF).
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