RoboSense RS-Ruby Lite, Руководство пользователя, Страница: 29 / 104

RS-Ruby Lite Users’ Manual
24
10 Troubleshooting
This section provides detail on how to troubleshoot your sensor.
Problem Resolution
Red LED on Interface BOX doesn’t light
or blink

Verify the power connection and polarity

Verify if the power supply satisfy the requirement (at least 4A
@ 19V)
Red LED on Interface BOX lights on,
when GPS module is connected. But
green LED doesn’t light or blink

Verify if the connection between Interface BOX and GPS
module is solid.
Rotor doesn’t spin

Verify if the Interface BOX LEDs is okay

Verify if the connection between Interface BOX and LiDAR is
solid.
Reboot at the boot time

Verify the power connection and polarity

Verify if the power supply satisfy the requirement (at least 4A
@ 19V)

Check if the LiDAR mounting plane is level or if the LiDAR
bottom fixing screws are too tight.
Unit spin but no data

Verify if the network wiring is functional.

Verify receiving computer's network settings.

Verify packet output using another application
(e.g. Wireshark)

Verify if no security software is installed which may block
Ethernet broadcasts.

Verify if input voltage and current draw are in proper range
Can see data in Wireshark but not
RSVIEW

Check if no firewall is active on receiving computer.

Check if the receiving computer’s IP address is the same as
LiDAR destination IP address.

Check the RSVIEW Data Port setting.

Check if the RSVIEW installation path and LiDAR
configuration files path both do not contain any Chinese
characters.

Check if the Wireshark receive the MSOP packets.
Data dropouts

This is nearly always an issue with the network and/or user
computer.

Check the following:

Is there is excessive traffic and/or collisions on network?