Roborock Customer Service Center - Technical Support
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machine appears in the Wi-Fi list but is invisible in the app)
iPhones: The "capitalize the initial letter by default" feature is enabled such that the password
is incorrect and Wi-Fi cannot be connected.
31. Q: Why does the robotic vacuum cleaner automatically go offline the day after Wi-Fi is
normally connected?
A: Please disable the router auto-reboot function if enabled. In some cases, rebooting of the
router may result in failure of the machine to connect to the router.
32. Q: What is carpet pressurization mode?
A:
In this mode, the cleaner can automatically identify carpets and apply maximum suction.
After leaving the carpeted area, the cleaner will automatically restore normal suction.
33. Q: Why is the map not saved after cleaning?
A: 1. First, turn on the map saving mode in the machine's settings via the app, otherwise
the map cannot be saved. 2. Place the cleaner on the dock changer with the map saving
mode turned on and start a full cleaning cycle without interruption. The map will
automatically be saved after the cleaner returns to the dock charger.
34. Q: What should I do if the automatic area division is not accurate?
A: When the machine is on standby or charging mode, select Map Management > Edit
Area in the app to merge and break up divided areas in the map for future use.
35. Q: Can multiple maps be saved?
A: After map saving mode is enabled, the last two automatically saved maps and one edited
and manually saved map will be recorded in the app. In Map Management > Restore Map,
you can choose to use saved maps.
36: Q: How do I select a certain area or room for the cleaner to clean?
A: Method 1 (recommended): Turn on map saving mode. The area will be automatically
divided in the map after the machine completes the first automatic cleaning cycle and saves
