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User's Guide Digiface AES

18. Hotline

– Troubleshooting

The newest information can always be found on our website

www.rme-audio.com

, section FAQ,

latest Additions.

The unit and drivers have been installed correctly, but playback does not work:



Has Digiface been selected as current playback device in the audio application?

The 8 ADAT channels don’t seem to work



The optical output ADAT has been switched to SPDIF. The ADAT playback devices are still

usable by routing and mixing them in TotalMix to other outputs.

Playback works, but record doesn’t:



Check that there is a valid signal at the input. If so, the current sample frequency is displayed

in the Settings dialog.



Check whether the Digiface AES has been selected as recording device in the audio applica-

tion.



Check whether the sample frequency set in the audio application (‘Recording properties’ or
similar) matches the input signal.



Check that cables/devices have not been connected in a closed loop. If so, set the system’s
clock mode to ‘Master’.

Crackle during record or playback:



Increase the number and size of buffers in the application.



Try different cables (coaxial or optical) to rule out any defects here.



Check that cables/devices have not been connected in a closed loop. If so, set the system’s
clock mode to ‘Master’.



Check the Settings dialog for displayed Errors.

Possible causes for a Digiface not working

The USB cable is not, or not correctly inserted into the socket

Driver installation and Settings dialog/TotalMix work, but a playback or record is not possible



While recognition and control of the device are low bandwidth applications, playback/record
needs the full transmission performance. Therefore, defective USB cables with limited trans-
mission bandwidth can cause such an error scheme.

Содержание Digiface AES

Страница 1: ...hannel AES SPDIF Interface 8 Channel ADAT Interface 2 4 Channel Analog Interface 24 Bit 192 kHz Digital Audio High Quality SRC 30 x 16 Matrix Router MIDI Input Output Full Stand Alone Operation Class...

Страница 2: ...s and cables may cause inter ference to other devices as well as the Digiface AES Do not open chassis No user serviceable parts inside Refer service to qualified service personnel To reduce the risk o...

Страница 3: ...Firmware Installation 6 1 Hardware and Driver Installation 16 6 2 De installing the Drivers 16 6 3 Firmware Update 16 7 Configuring the Digiface Settings Dialog 7 1 General 17 7 2 Option WDM Devices 1...

Страница 4: ...16 Using more than one Digiface 34 17 DIGICheck Mac 35 18 Hotline Troubleshooting 36 Inputs and Outputs 19 Analog Inputs 38 20 Analog Outputs 20 1 Line XLR 38 20 2 Headphones Line Out 38 21 Digital Co...

Страница 5: ...5 24 7 3 OSC Page 66 24 7 4 Aux Devices 67 24 8 Hotkeys and Usage 68 24 9 Menu Options 69 24 10 Menu Window 70 25 The Matrix 25 1 Overview 70 25 2 Elements of the Matrix View 70 25 3 Operation 71 26 T...

Страница 6: ...hnical Reference 37 Technical Specifications 37 1 Analog 90 37 2 MIDI 91 37 3 Digital 91 37 4 Digital Inputs 91 37 5 Digital Outputs 92 37 6 General 92 38 Technical Background 38 1 Lock and SyncCheck...

Страница 7: ...User s Guide Digiface AES RME 7 User s Guide Digiface AES General...

Страница 8: ...ed in real time Buffer sizes latencies from 48 up to 8192 samples selectable Intuitive and efficient operation via LC display 2 digitally controlled microphone Line inputs in studio quality 2 balanced...

Страница 9: ...quickly change and config ure the device s settings com pletely without a computer Help notes and clear markers in the display guide the user through all functions When the Global Level Meter screen...

Страница 10: ...ons Power Serves to unload the computer s power supply or to ensure power delivery in case it is not sufficient or fails on the computer side In principle the device also works without a power supply...

Страница 11: ...rom the VALUE en coder Push VALUE to change between Main and Phones control The Digiface AES can store and load its current state in 6 different memory slots called Setups SETUP REV Options Load Store...

Страница 12: ...CHAN MIX and SETUP are described in chapter 22 2 Navigation The Digiface AES has a simple and fast 1 button operation Pressing the VALUE encoder switches between adjusting the pa rameter and moving ho...

Страница 13: ...User s Guide Digiface AES RME 13 5 4 Overview Menu Structure...

Страница 14: ...he following four entries MIC GAIN USER CHAN MIX SETUP Available functions actions Meter Setup 1 6 DIM Recall Mute Enable Main Mono Main Mute Main Out EQ Main Out Low Cut Phones Mute Phones EQ Phones...

Страница 15: ...User s Guide Digiface AES RME 15 User s Guide Digiface AES Installation and Operation Windows...

Страница 16: ...is not necessary and not supported by Windows anyway Thanks to full Plug Play support the driver files will not be loaded after the hardware has been removed If desired these files can then be deleted...

Страница 17: ...as this can cause unwanted noises Also please note that even in Stop mode several programs keep the recording and playback devices open which means that any new settings might not be applied immediat...

Страница 18: ...des channels SPDIF opt L R in TotalMix ADAT 1 2 In SPDIF mode Channel Status is fixed to Consumer WDM Devices Reduce the number of WDM devices to the ones really needed to improve performance of the o...

Страница 19: ...o does not require to activate preceeding de vices Only ADAT 1 2 will show up in the Windows Sound control panel The checkbox All to the right allows for a quick check uncheck of all devices The scree...

Страница 20: ...e as Speaker usually makes no sense and the speakers also don t get numbered or renamed in Windows so it is impossible to find out which one is which After leaving the dialog with OK the WDM devices a...

Страница 21: ...ayback AC 3 DTS Popular DVD software players can send their audio data stream to any AC 3 DTS capable re ceiver via the Digiface AES SPDIF output The sample rate must be set to 48 kHz in the Digiface...

Страница 22: ...igiface ADAT 1 5 6 Digiface ADAT 1 7 8 Digiface ADAT 1 7 8 Digiface ADAT 1 7 8 Playback only 8 4 Multi client Operation RME audio interfaces support multi client operation Several programs can be used...

Страница 23: ...toring can be achieved by Steinberg s ASIO protocol with RME s ASIO drivers and all ASIO 2 0 compatible programs When ASIO Direct Monitoring has been switched on the input signal is routed in real tim...

Страница 24: ...SyncCheck indicates whether there is a valid signal Lock No Lock for each input AES SPDIF coaxial ADAT SPDIF optical or if there is a valid and synchronous signal Sync See chapter 38 1 Via Clock Sour...

Страница 25: ...ort is reduced from 8 to 4 At a sample rate of 176 4 and 192 kHz the ADAT optical input and output operates in S MUX4 mode so the number of available channels is limited to 2 Note When changing the sa...

Страница 26: ...lso try to avoid setting the TotalMix FX hardware outputs third row to mono mode This will most likely break ADM compatibility In case of a drift between audio and MIDI or in case of a fixed deviation...

Страница 27: ...ing near zero CPU load because calculated from the Digiface hardware Spectral Analyser World wide unique 10 20 or 30 band display in analog bandpass filter technology 192 kHz capable Vector Audio Scop...

Страница 28: ...e audio application Recording properties or similar matches the input signal Check that cables devices have not been connected in a closed loop If so set the system s clock mode to Master Crackle duri...

Страница 29: ...User s Guide Digiface AES RME 29 User s Guide Digiface AES Installation and Operation Mac OS X...

Страница 30: ...Applications Totalmix System Library Extensions FirefaceUSB kext Users username Library Preferences de rme audio TotalmixFX plist Users username Library Preferences de rme audio Fireface_USB_Settings...

Страница 31: ...on of digital I Os Current sample rate Synchronization behaviour State of input and output Any changes performed in the Set tings dialog are applied immediately confirmation e g by exiting the di alog...

Страница 32: ...input for a valid signal If any valid signal is found the Digiface switches from the internal quartz Clock Mode Current Internal to a clock extracted from the input signal Clock Mode Current AES SPDIF...

Страница 33: ...Utilities Select your system drive in the drive volume list to the left The First Aid tab to the right now allows you to check and repair disk permissions 15 3 Supported Sample Rates RME s Mac OS X dr...

Страница 34: ...he usage of more than one audio device within an audio software This is done via the Core Audio function Aggregate Devices which allows to combine several devices into one The current driver supports...

Страница 35: ...Input Playback and Output Reference Level Meter freely con figurable causing near zero CPU load because calculated from the Digiface hardware Spectral Analyser World wide unique 10 20 or 30 band displ...

Страница 36: ...r the sample frequency set in the audio application Recording properties or similar matches the input signal Check that cables devices have not been connected in a closed loop If so set the system s c...

Страница 37: ...User s Guide Digiface AES RME 37 User s Guide Digiface AES Inputs and Outputs...

Страница 38: ...AutoSet reduces the gain the label AS shown in the front display changes its colour from black to blue 20 Analog Outputs 20 1 Line XLR The short circuit protected low impedance line outputs of channel...

Страница 39: ...es the above adapter cable will not work 21 2 SPDIF Coaxial Optical The Digiface AES has up to three SPDIF inputs and outputs coaxial optical and AES can be used simultaneously with different audio si...

Страница 40: ...n identifier does not exist for 192 kHz here the correct sample rate must be set manually in the Settings dialog or the ASIO DAW ADAT Out Interface for sending an ADAT signal Transmits channels 1 to 8...

Страница 41: ...ny non synchronizable device CD player DAT etc can be used in combination as if it were syn chronizable The SRC decouples the input clock from the reference clock and thus allows the merging of differ...

Страница 42: ...42 User s Guide Digiface AES RME...

Страница 43: ...User s Guide Digiface AES RME 43 User s Guide Digiface AES Stand Alone Operation...

Страница 44: ...is used to select the input and output to be set then the function to be set These are Settings Parametric EQ and Low Cut The Mix to menu gives access to the whole submix functionality mix destination...

Страница 45: ...uration of all I Os of the Digiface For example set up the device as monitor mixer for 2 analog signals 8 digital via ADAT 2 via AES and 2 via SPDIF Additionally TotalMix lets you set up ANY submixes...

Страница 46: ...46 User s Guide Digiface AES RME...

Страница 47: ...User s Guide Digiface AES RME 47 User s Guide Digiface AES TotalMix FX...

Страница 48: ...neer of ADM but also offers the most complete implementation of the ADM functions Integration of external devices Use TotalMix to insert external effects devices be it in the playback or in the record...

Страница 49: ...User s Guide Digiface AES RME 49...

Страница 50: ...ottom row Middle row Playback channels playback tracks of the audio software Via fader and routing menu any play back channel can be routed and mixed to any hardware output bottom row Bottom row Hardw...

Страница 51: ...tection and the RMS reference can be set Fader Determines the gain level of the signal routed to the current routing destination lower label Please note that this fader is not the fader of the channe...

Страница 52: ...nize the gain changes of these routings An example is the Post fader function where a change of the singer s volume shall be performed identical to the volume change of the signal sent to the reverb d...

Страница 53: ...formation to the right Phase L Phase R Inverts the phase of the left or right channel by 180 AN1 2 Available only in stereo mode of the Mic 1 2 input pair Copies the signal of input channel Mic Line 1...

Страница 54: ...ow pass filter especially useful for LFE and subwoofer purposes Gain All three bands can change their amplification between 20 dB to 20 dB Freq The center frequency of the filters is adjustable betwee...

Страница 55: ...e places it is then also available in any other channel via Recall Copy between Snapshots The Presets are not saved in Snapshots therefore do not change when a different Snapshot is loaded Presets are...

Страница 56: ...Sets the gain value defined in the Settings dialog Speaker B Switches playback from Main Out to Main Out B The faders of the channels Main and Speaker B can be ganged via Link Mono Mixes left and righ...

Страница 57: ...rkspaces Therefore a completely differ ently set up mixer view can be loaded via Workspace and with a single click on Undo the previous internal mixer state is returned but the new mixer view stays Gl...

Страница 58: ...nt routing destinations Level Meters Post FX Switches all level meters before pre or after post EQ Low Cut Level changes by these can be easily checked using this feature Additionally the input signal...

Страница 59: ...process is exited by another click on the flashing Store button The area Snapshots can be minimized by a click on the arrow in the title bar Groups The area Groups provides 4 storage places each for...

Страница 60: ...ted unnoticed Hidden channels in MIDI Remote x are removed from the list of remote controllable channels Within an 8 channel block of a Mackie compatible control they are skipped The control therefore...

Страница 61: ...o the current output Sub makes checking and verifying of mixes but also the mix editing itself a lot easier and maintains perfect overview even with lots of channels 24 5 4 Scroll Location Markers Ano...

Страница 62: ...ouble click fader action Pre vents unintentional gain settings for ex ample when using sensitive touchpads Store channel open close in Layout Preset Also loads the state of the chan nel panels Setting...

Страница 63: ...TotalMixFX Since Vista C Users Username AppData Local TotalMixFX Mac Current User user Library Application Support RME TotalMix FX Mac All Users Library Application Support RME TotalMix FX Current Use...

Страница 64: ...in Out Recall User defined listening volume ac tivated by the Recall button at the unit or in TotalMix Dim Amount of attenuation for the Main Out in dB External Input Selects the stereo input that rep...

Страница 65: ...s will be shown as one block and navigate simultaneously Map Stereo to 2 Mono Channels One fader controls one mono channel Should be disabled when stereo chan nels are used Submix Selection in Input P...

Страница 66: ...e Port incoming Must match the remote entry Port outgoing Typical values are 7001 or 8000 Port outgoing Must match the remote entry Port incoming Typical values are 9001 or 9000 Remote Control IP or H...

Страница 67: ...he OctaMic XTC MIDI Out Set the currently used MIDI connection to the OctaMic XTC Device ID Default 0 This setting relates to the current choice in Digital Channels When using more than one OctaMic XT...

Страница 68: ...trl key lets all channels to the right change their state For example all panels can be opened closed simultaneously A double click of the mouse on a knob or its numerical field opens the according In...

Страница 69: ...24 7 Channel Layout Hide channels visually and from remote See chapter 24 5 3 ARC Key Commands Opens a window to configure the programmable buttons of the Stand ard Advanced and Advanced Remote USB an...

Страница 70: ...r other elements 25 The Matrix 25 1 Overview The mixer window of TotalMix looks and operates similar to mixing desks as it is based on a conventional stereo design The matrix display presents a differ...

Страница 71: ...routings It shows you in a glance what s going on And since the Matrix operates monaural it is very easy to set up specific routings with specific gains 26 Tips and Tricks 26 1 ASIO Direct Monitoring...

Страница 72: ...rent submix and copying of the FX settings is offered These options are very advanced and mighty tools to quickly do the impossible Still there is no need to fear breaking something as a simple click...

Страница 73: ...ording instruments and loudspeakers TotalMix Loopback mode saves an external mixing desk Simply route mix the input signals to the same output third row then re define this output into a record channe...

Страница 74: ...2 Mapping TotalMix supports the following Mackie Control surface elements Element Meaning in TotalMix Channel faders 1 8 volume Master fader Main Out channel fader V Pots 1 8 pan pressing V Pot knobs...

Страница 75: ...alues When Full LC Display Support is turned off only a brief information about the first fader of the block channel and row is sent This brief information is also available on the LED display of the...

Страница 76: ...Main Out 3E 62 D 4 Cue Phones 1 3F 63 D 4 Cue Phones 2 40 64 E 4 Cue Phones 3 41 65 F 4 Cue Phones 4 42 66 F 4 Snapshot 1 36 54 F 3 Snapshot 2 37 55 G 3 Snapshot 3 38 56 G 3 Snapshot 4 39 57 A 3 Snaps...

Страница 77: ...Standalone MIDI Note When not needed the stand alone MIDI operation should not be active as the unit will react on MIDI notes after power on and will also send MIDI notes Control is performed via both...

Страница 78: ...e V Pots 1 8 pan pressing V Pot knobs pan center CHANNEL LEFT or REWIND move one channel left CHANNEL RIGHT or FAST FORWARD move one channel right BANK LEFT or ARROW LEFT move eight channels left BANK...

Страница 79: ...and lots of useful user feed back 28 DAW Mode Users that work exclusively with their DAW software and don t want to use TotalMix FX for addi tional routing tasks need a way to be sure that TotalMix FX...

Страница 80: ...168 1 45 Make sure both host and remote computer iPad reside in the same network Start TotalMix Re mote on the remote computer iPad not on the host On the iPad tap on the gear symbol in the upper righ...

Страница 81: ...w is required Workspaces The Remote shows the Quick Workspaces hotkey W on Windows Mac stored on the host and allows to remotely load them It is not possible to save complete Workspaces with mixer sta...

Страница 82: ...82 User s Guide Digiface AES RME...

Страница 83: ...User s Guide Digiface AES RME 83 User s Guide Digiface AES Class Compliant Mode...

Страница 84: ...s to allow connect ing the Digiface AES to an Apple iPad The Digiface AES provides the iPad with the professional analog I O connections it lacks Superb microphone preamps with EQ dynamics even with t...

Страница 85: ...the iPh one iPad and plug in the adapter If everything works as expected the unit will enter CC host mode indicated by the yellow CC field Audio playback will automatically be performed by the Digifac...

Страница 86: ...ereo and up to 8 inputs with 8 channel applications like MultiTrack DAW and Music Studio Garage Band supports all inputs but only two at a time Auria and Cubasis can record all 14 inputs simultaneousl...

Страница 87: ...er setting controls direct monitoring to the specified outputs As in normal TotalMix FX use the options Stereo Width MS Proc and Phase L R are NOT within the recording path but in the monitor path Thi...

Страница 88: ...een setups 1 and 2 at any time alternating between entirely different configurations Further examples would be activating the SRC or temporary monitoring of the input signal On the iPad the optional a...

Страница 89: ...User s Guide Digiface AES RME 89 User s Guide Digiface AES Technical Reference...

Страница 90: ...nced 6 kOhm unbalanced Maximum input level Gain 0 dB 24 dBu Maximum input level Gain 65 dB 41 dBu Frequency response 44 1 kHz 0 1 dB 2 Hz 20 3 kHz Frequency response 96 kHz 0 5 dB 1 5 Hz 44 3 kHz Freq...

Страница 91: ...Consumer and Professional format Lock range 27 kHz 200 kHz Jitter suppression 50 dB 2 4 kHz SPDIF coaxial 1 x RCA according to IEC 60958 High sensitivity input stage 0 3 Vpp Accepts Consumer and Profe...

Страница 92: ...nsumer 0 6 Vpp Format Consumer SPDIF according to IEC 60958 Single Wire mode sample rate 28 kHz up to 200 kHz ADAT 1 x TOSLINK Standard 8 channels 24 bit up to 48 kHz Double Speed S MUX 4 channels 24...

Страница 93: ...slightly higher or lower than the Digiface s internal sample rate Result When reading out the data there will frequently be read errors that cause clicks and drop outs Also when using multiple inputs...

Страница 94: ...igital interfaces can be disregarded altogether the analog inputs and outputs do cause a significant delay Modern converter chips operate with 64 or 128 times oversampling plus digital filtering in or...

Страница 95: ...signalled to the system and the software can calculate and display the total latency of buffer size plus AD DA offset plus 2 x Safety Offset plus Safety Buffer for the current sample rate The option...

Страница 96: ...ADAT interface does not allow for sampling frequencies above 48 kHz a limitation of the interface hardware the Digiface AES automatically uses Sample Multiplexing in DS mode One channel s data is dis...

Страница 97: ...less than 2 ns jitter lower graph blue The signal processed by SteadyClock is not only used internally but also used to clock the digital out puts Therefore the refreshed and jitter cleaned signal can...

Страница 98: ...98 User s Guide Digiface AES RME 39 Diagrams 39 1 Block Diagram Digiface AES...

Страница 99: ...ternational standards 1 GND shield 2 hot 3 cold The electronic driver circuit of the XLR outputs does not operate servo balanced When con necting unbalanced equipment make sure pin 3 of the XLR output...

Страница 100: ...100 User s Guide Digiface AES RME...

Страница 101: ...User s Guide Digiface AES RME 101 User s Guide Digiface AES Miscellaneous...

Страница 102: ...ou suspect that your product is faulty please contact your local retailer Audio AG grants a limited manufacturer warranty of 6 months from the day of invoice showing the date of sale The length of the...

Страница 103: ...e iPad iOS Mac OS and macOS X are registered trademarks of Apple Inc Copyright Matthias Carstens 11 2022 Version 1 0 Current driver and Firmware versions Driver Windows 0 9794 Mac OS X 3 28 4 06 Total...

Страница 104: ...ence in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference...

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